What happened to the pricing?! Nasty company
Original: Been a long time fan and promoter of Virtuo to anyone who’d listen and have brought on friends to the service. This really was car hire how it should be. But in the last 2 years it seems that their pricing model has changed drastically. Used to be £50 for a single day in a Mercedes A Class if you booked a week ahead, but now all I see is £180 for a single day. What on earth happened? What a shame. I’m going back to Zip car, Hiyacar, (and UFO Drive for Tesla which doesn’t enforce dumb speed throttles at 90mph max and allows you the full acceleration etc). Virtuo - you have no USP anymore, good luck with your business model.
Response from developer
Hello, Thanks for taking time to leave a review. To give a little more information on our pricing, the longer you book the cheaper it is per day. As well as this our pricing is reactive and automatically affected by a number of different metrics such as the overall length of booking, time of day/week/year and of course overall vehicle availability; as a result it can fluctuate over the course of a single day and even be provide different prices for the same rental at different stations. Kind regards, The Virtuo team
Trending downwards
Used to be a great service, excellent value for money.
However, for the past two years, it’s trending downwards very quickly! If you don’t have any issues, work fine but it you start having issues, customer service is catastrophic. In August, they contacted me 24h hours before a booking made 6 months ahead saying the car was no longer available… Did not offer any compensation, simply let me rebook a smaller car… at a much higher price than I would have paid by booking 6 months ahead.
No customer communication at all. They recently closed many locations in the UK, did not say anything to clients. Same with vehicles on offer, reduced the type of cars massively (bye bye Tesla’s; BMW X1, Mercedes GLB, VW Polo…) with not a single email to clients… Really poor
Response from developer
Hello, Thank you for sharing your review. We are sorry to hear that your experience was not satisfactory. However, we have not been able to locate your name among our users. Could you please email us at contact@govirtuo.com with "#raskoblomovUK" in the subject line? This will give us the opportunity to speak with you and review your comment in more detail. Best regards, The Virtuo Team