What happened to the pricing?! Nasty company
Original: Been a long time fan and promoter of Virtuo to anyone who’d listen and have brought on friends to the service. This really was car hire how it should be. But in the last 2 years it seems that their pricing model has changed drastically. Used to be £50 for a single day in a Mercedes A Class if you booked a week ahead, but now all I see is £180 for a single day. What on earth happened? What a shame. I’m going back to Zip car, Hiyacar, (and UFO Drive for Tesla which doesn’t enforce dumb speed throttles at 90mph max and allows you the full acceleration etc). Virtuo - you have no USP anymore, good luck with your business model.
Response from developer
Hello, Thanks for taking time to leave a review. To give a little more information on our pricing, the longer you book the cheaper it is per day. As well as this our pricing is reactive and automatically affected by a number of different metrics such as the overall length of booking, time of day/week/year and of course overall vehicle availability; as a result it can fluctuate over the course of a single day and even be provide different prices for the same rental at different stations. Kind regards, The Virtuo team
Trending downwards
Used to be a great service, excellent value for money.
However, for the past two years, it’s trending downwards very quickly! If you don’t have any issues, work fine but it you start having issues, customer service is catastrophic. In August, they contacted me 24h hours before a booking made 6 months ahead saying the car was no longer available… Did not offer any compensation, simply let me rebook a smaller car… at a much higher price than I would have paid by booking 6 months ahead.
No customer communication at all. They recently closed many locations in the UK, did not say anything to clients. Same with vehicles on offer, reduced the type of cars massively (bye bye Tesla’s; BMW X1, Mercedes GLB, VW Polo…) with not a single email to clients… Really poor
Response from developer
Hello, Thank you for sharing your review. We are sorry to hear that your experience was not satisfactory. However, we have not been able to locate your name among our users. Could you please email us at contact@govirtuo.com with "#raskoblomovUK" in the subject line? This will give us the opportunity to speak with you and review your comment in more detail. Best regards, The Virtuo Team
VIRTUO IS GREAT BUT I FEEL….
Convenient and painless service.
this is a scam
Response from developer
Hello, Thank you for sharing your review. We are sorry to hear that your experience was not satisfactory. However, we have not been able to locate your name among our users. Could you please email us at contact@govirtuo.com with "#lena199999" in the subject line? This will give us the opportunity to speak with you and review your comment in more detail. Best regards, The Virtuo Team
Seamless, amazing rental
North American Licenses
Response from developer
Hello, Thank you for sharing your review. We are sorry to hear that your experience was not satisfactory. However, we have not been able to locate your name among our users. Could you please email us at contact@govirtuo.com with "#MiniShamu" in the subject line? This will give us the opportunity to speak with you and review your comment in more detail. Best regards, The Virtuo Team
Impossible to get in touch
Response from developer
Hello, Thank you for sharing your review. We are sorry to hear that your experience was not satisfactory. However, we have not been able to locate your name among our users. Could you please email us at contact@govirtuo.com with "#vmxfitness" in the subject line? This will give us the opportunity to speak with you and review your comment in more detail. Best regards, The Virtuo Team
RACIST.
Frustrated i started reading some reviews to see if anyone had a similar problems with virtuo’s customer service, surprisingly i came across an alarming number of reviews accusing the app of being racist, being a person of colour it made me think could this be the reason as to why my account wasn’t validated in the first place?
i created a new account under a new email and also told my friend who is not of colour to create a account also, i had taken the pictures required for validation to the best of my ability and submitted along side my friend, weirdly enough my friend had his account approved and my account refused.
Surprised i emailed customer service stating my findings twice but didn’t receive any kind of response, i found reason as to why they couldn’t elaborate on the reason my account was refused the first time, and not because they have some “highly sensitive validation system” but because they are racially discriminating.
Response from developer
Hello, We sincerely regret to learn about your recent experience, and we want to express our gratitude for taking the time to raise this matter with us. We want to emphasize that, at Virtuo, we do not tolerate any form of discrimination. To assist us in addressing your concerns promptly and accurately, could you kindly send us an email at contact@govirtuo.com with "#15Prince05" in the subject line? This will enable us to initiate a direct conversation with you and conduct a more in-depth examination of your feedback. Thank you for your understanding and cooperation. Warm regards, The Virtuo Team
No customer service
Response from developer
Hello Thomas, Thanks for your review. Your account can't be validated as we do not accept photocopies, scans, or screenshots. You will need to scan your physical driving license. Please don't hesitate to email us at contact@govirtuo.com if you have any questions. Kind regards, The Virtuo team
