Review
Practical for travelling. Very easy to use and would recommend
Response from developer
Thank you for your positive feedback! I'm glad to hear that you find FAIRTIQ practical and easy to use. Your recommendation means a lot to us! Best regards, Julian from the FAIRTIQ team
Not getting the sms code
I can’t seem to get the sms code and can’t therefore create an account. I’m using a non-Swiss number but if that’s the issue then why can I select any country from the dropdown?!
Response from developer
Hi, could you contact us via hello@fairtiq.com ? I'll be able to help you :)
Not ready for prime-time
Needs improvement on instructions and customer service (especially attitude) to be ready to serve the fringes of the customer base- tourists, non-native speakers, elderly, etc.
The VMT website provides timetables for some routes at the outer edges of their area that are not eligible for FAIRTIQ ticketing. App provides no clear way to determine this and customer service gets snarky when asked about it. It appears there is a VMT map. Do the instructions tell users how’s to consult the map to ensure their route is eligible?
The VMT website provides timetables for some routes at the outer edges of their area that are not eligible for FAIRTIQ ticketing. App provides no clear way to determine this and customer service gets snarky when asked about it. It appears there is a VMT map. Do the instructions tell users how’s to consult the map to ensure their route is eligible?
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Response from developer
Hi Sister MEB, thank you for your honest feedback. We are sorry that you had a bad experience with the app. It is very important to us that we provide help in the best possible way to anyone who needs it. That is the standard by which we operate. We will pass on your feedback internally and take the necessary steps to improve it. Thank you very much and kind regards, Tom from FAIRTIQ