Leave a Review PubliBike App
Don’t get this app unless you like being frustrated
Wanted to rent a bike in Lugano. It took over twenty minutes for them to verify my debit card, then when I tried to finally pay they said it hadn’t been confirmed despite entering the code prompted by my bank. Terrible app, I expected better Switzerland…bfoster69
Scammed
I picked up a bike for a quick ride of about 20 mins and left it in the designated area. A day later I get a notification the bike has been out for an whole day and to return it. I was reassured by the app and sign on the return area that if it has been returned properly there is nothing to worry about. Then I get charged 50 chf in the middle of the night. Customer service has not yet responded even though it has been several days. Stole my money and ran. I will be soon doing a chargeback if they do not respond. This is ridiculous.Show lessPoqqers
Developer Response
Hello, Thank you for your feedback. We are sorry that you had a negative experience. Unfortunately, we are currently facing an increase in requests, which is why it may take up to 10 days to process your request. Best regards, your PubliBike TeamTerrible Service & Terrible App
We installed this app to be able to use it in Bern.
Technically you use it, and it should have 1 clear button to END the ride. It just showed paused, and after reading through the Q&A we realized that paused changes to end if not used. That is the stupidest thing ever.
We didn’t know about it and we saw that our paused bike is for more than an our, so we tried unlocking it and locking again, so it locks properly may be. And we got charged for an hour and some change. And in reality we had used it only for a minute. I am sure the tech support can see how many minutes the bike was ridden.
Even if you are tempted to ride these bikes, I would highly recommend against it. Rather, lime scooters are much better options.Show lesstans149
Developer Response
Hello We are sorry to hear, that you expected another way, our bikesharing works. We have stations, where you have to return the bikes to. We have physical locks, that you need to close with your hand. In the app, we inform you about your open rides. We have no client "tans149" in our system. Best regards, your PubliBike Team