Annoying issue that needs attention
The app is excellent. There is however one annoying issue. I forgot my log in info. And after guessing it about 4 or 5 times, I resorted to the forgot login option. I typed in my 16 digit account number, and instead of having the info sent to my on file e mail address. I received a popup that said “due to excessive failed login attempts, I need to wait 30. “. Now i don’t know if that 30 is in seconds, minutes, hours, days, weeks months or years. So that is corrected, kindly create a way that bypasses that feature once I prove who I am. Since my e mail is on file, and the odds of someone attempting to login to my account also having my e mail is about .01%, is that timeout feature really needed? Also, why did I not receive that popup before I attempted to get my login sent to my email vice after? Thus wasting my time. There has to be a better way to confirm the id of the member is authentic. This feature needs attention.
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