Annoying issue that needs attention
The app is excellent. There is however one annoying issue. I forgot my log in info. And after guessing it about 4 or 5 times, I resorted to the forgot login option. I typed in my 16 digit account number, and instead of having the info sent to my on file e mail address. I received a popup that said “due to excessive failed login attempts, I need to wait 30. “. Now i don’t know if that 30 is in seconds, minutes, hours, days, weeks months or years. So that is corrected, kindly create a way that bypasses that feature once I prove who I am. Since my e mail is on file, and the odds of someone attempting to login to my account also having my e mail is about .01%, is that timeout feature really needed? Also, why did I not receive that popup before I attempted to get my login sent to my email vice after? Thus wasting my time. There has to be a better way to confirm the id of the member is authentic. This feature needs attention.
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“Something went wrong…”
UPDATE: it is now been a week after they told me to send in details of my problem. Nobody has ever gotten back to me. I guess this is ghosting by technical support. PREVIOUS REVIEW: It’s always “something” with this less than useful app. So much so that it makes me wonder, “just what kind of hidden processes are going on in the background?” When I want to see either my proof of insurance, or my card, all I get the dialogue that says “something went wrong. This page is not responding. Please try again later.” I have tried everything. I have dis-installed, reinstalled repeatedly. What good is an app in an emergency if you can’t show your card? Now I have to order a physical card just to feel safe driving because I cannot view my membership card or install it into my Apple Wallet. Abysmal. I’m 3000-miles from home on a long travel stint and after 7-plus years of “it’s always something” I’m beginning to re-think just what I’m paying for.
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Response from developer
We apologize for the inconvenience, Geoffrey. If you have been getting that error message for a long time and it has persisted through reinstalling the app then we should review your account to see what might be causing the issue. Please email us at "support@aaa-onboard.com" with ‘App Review’ in the subject line and include your membership number in the email so we can review your account and help you resolve this problem. Thank you!
Login and everything just spins
So many things. I signed up with my phone number, yet when I successfully log in, it shows an ENTIRELY different one (not mine)! When I try to change it in Profile,(try) the App and website both spend more time “getting info” than to load the page. Some pages, like the profile, simply time out after 1-2 minutes. “we could not process your request at this time. Please give us a few moments”…. Several hours later, logging out and back in, uninstalling and reinstalling, NO change. I had to wade through phone automation to get to a live person, who said they updated my phone. I can’t access that part of the app still to verify it.
My first time back in years… I originally left bc technology was so bad - and it’s so far worse instead of better. And no customer service even if you’re Premier… so that was false advertising. I’m regretting rejoining already. How can I trust you if I need you, if things don’t work right??
The App Store AAA App Support button takes you to an AAA error page too. Simply Wow. If you’re going to automate, make sure things WORK.
My first time back in years… I originally left bc technology was so bad - and it’s so far worse instead of better. And no customer service even if you’re Premier… so that was false advertising. I’m regretting rejoining already. How can I trust you if I need you, if things don’t work right??
The App Store AAA App Support button takes you to an AAA error page too. Simply Wow. If you’re going to automate, make sure things WORK.
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Response from developer
Hi Reader979, we are sorry to hear that. We would like to take a look at this for you please email us at Support@aaa-onboard.com with ‘App Review’ in the subject line, so we can improve your experience. Thank you
School lane breakdown
I was on lunch break and rushing to pickup my food when the car broke down. A good friend let me use his car and that happened but because of him I had AAA and was happier than a kid in a candy store. I open the app and started the request. I let my job know what happened and my friend but above all things both the job and friend was not mad. They just wanted me to be safe and let them know if I needed a ride back. My AAA guy not only confirmed where I was he gave me an ETA and was on time. I appreciated everything he did and time he saved me. He even came back a 2nd time and picked the car up and dropped it back off again. Thanking my job and friend and most of all AAA
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Terribly slow
UPDATE: Got a response to this review to contact support. Guess what, I’ve contacted support, messaged my rep, submitted forms online and all went ignored. So I have absolutely no faith that any of the support or development team will make any effort to contact me in regards to all the problems this app has.
ORIGINAL: The current app instance is terribly slow. Load time is 5+ seconds. Need to reduce the clutter of the app when I only want access to my insurance card or driving score. Driving score needs more information about what is causing it to go up and down. Otherwise you cannot change habits without knowing what is wrong. In addition, it seems the vehicle driven has impact on the app’s recording as the same path driving with a truck will decrease the score when a car can increase the score. Another reason why ALL metrics should be showing in the app indicating what is being measured so I may understand the issues with the app and communicate its issues.
ORIGINAL: The current app instance is terribly slow. Load time is 5+ seconds. Need to reduce the clutter of the app when I only want access to my insurance card or driving score. Driving score needs more information about what is causing it to go up and down. Otherwise you cannot change habits without knowing what is wrong. In addition, it seems the vehicle driven has impact on the app’s recording as the same path driving with a truck will decrease the score when a car can increase the score. Another reason why ALL metrics should be showing in the app indicating what is being measured so I may understand the issues with the app and communicate its issues.
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Response from developer
Thank you for your feedback, Poloka. At this time the Onboard trip list is only able to show you when you drive over 85mph and/or you hard brake, but your score is calculated using other factors as well. If you would like us to review your enrollment in greater detail please email us as "support@aaa-onboard.com" with "App Review" in the subject. Thank you!
Duplicative and not a time saver
I called AAA Washington for a tow and their recording made it clear they prefer requests via the app so I complied. The app kept freezing on my location adding 10 mins of extra time for me till I hard exited and returned. Then it worked. I submitted and joined an important call and could not pick up when AAA called me to ask what was wrong with just car. If that is essential info, why not ask in the app?! I called them back despite not having a lot of time out of fear they would cancel my service. The person who answered had no idea who I was or why I had called so she repeated exactly all the questions I answered in the app and then added the what was wrong with the car one. Her time estimate and the one in the app do not match at all and despite starting this process at 9am I am now worried I won’t get my car the 3 miles to the shop before they close for lunch. I’m all for technology but technology that duplicates and adds time and frustration needs to be improved.
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Response from developer
Thank you for your feedback. We apologize for the inconvenience. Your feedback has been sent to the development team for review. For any questions, feel free to contact us at Support@aaa-onboard.com with "App Review" as the subject. Thank you.
Not so great
Been with AAA for a while and everything was good. Purchased a motorcycle and added it onto my insurance. I had to have it towed one day and I had to end up paying for the tow. I wasn’t happy about that to say the least. I was told by the tow co that I had to upgrade my membership to the RV one to cover my goldwing. I did but AAA refused to reimburse me for what I believed was an error on their side. I insured the MC and as a member we have NO idea that upgrading is even an issue or requirement as a motorcycle is smaller than a car. They wouldn’t even work with me at all… just flat out nope.
Later I changed my motorcycle coverage to a goldwing trike and when it was totaled due to frame shearing, again they tried to lowball me and wanted to pay 10,000 less that the true value. Eventually I got what was right. Towing for emergency roadside assistance has been good although there’s always a discrepancy on time someone will be there.
Later I changed my motorcycle coverage to a goldwing trike and when it was totaled due to frame shearing, again they tried to lowball me and wanted to pay 10,000 less that the true value. Eventually I got what was right. Towing for emergency roadside assistance has been good although there’s always a discrepancy on time someone will be there.
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Response from developer
Hisbrtlite, sorry to hear of your recent experience. If you would like to provide additional feedback, please contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line. Please include the dates and other pertinent details in the reply including your membership number. Thank you!
Left to rot
A friend and I were riding motorcycles and we had a collision, minor damage to both bikes he called in and since he was not a premium policy holder ( he thought he was) so they declined the tow, I stepped in since
I am a premium policy holder , and told them to put it on mine, they aggreed, we Waited 4.5 hours, never got a call back, I called back and was reassured that help was on the way, called back at least 3 more times they continued to reassure, I knew they had not found anyone because I never got a call back, to be fair I was at hwy281 and hwy290 about 30-45 min from the closest big town, ...now it was 10pm, so I had to ride my motorcycle in the dark with damaged lighting back home 45 min, get my trailer and drive back 45 miles load my friends bike and bring it home... I understand that its not the same as a car to be towed, but it got late quick sitting in the dark on the side of highway, very dangerous at nightfall, so I am disappointed in how this was Not handled properly...
I am a premium policy holder , and told them to put it on mine, they aggreed, we Waited 4.5 hours, never got a call back, I called back and was reassured that help was on the way, called back at least 3 more times they continued to reassure, I knew they had not found anyone because I never got a call back, to be fair I was at hwy281 and hwy290 about 30-45 min from the closest big town, ...now it was 10pm, so I had to ride my motorcycle in the dark with damaged lighting back home 45 min, get my trailer and drive back 45 miles load my friends bike and bring it home... I understand that its not the same as a car to be towed, but it got late quick sitting in the dark on the side of highway, very dangerous at nightfall, so I am disappointed in how this was Not handled properly...
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Response from developer
We are sorry for the bad phone call experience and forwarded your feedback to the Roadside Assistance team to review. If the 1 star rating was not for the app experience, would you please consider updating your review to include only your opinion of the app? If you'd like to get in contact with us, please contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line. Thank you.
Movie Nite Saved by AAA!
I asked a beautiful woman to go to the movies with me. Amazingly she accepted the invitation and we went on an actual movie nite date! I picked her up at her house and we had a good evening together watching the movie Smile! After the movie it was almost 10:30 and rather chilly. Neither of us had jackets so we made our way to my car quickly. When I was in range of the passenger door handle to my Lincoln I pressed the button and Nothing happened!? I walked all around my car hitting my key fob from all different angles and elevations. I jiggled and shook, then banged and pleaded! Nothing worked and I had my ignition key but my ignition key does not unlock the doors or open the doors!? That is a issue that needs some thought and action/expenditure of funds! Thank God I was a AAA member! I remembered that fact and called the 800#. Within an hour we had a friendly technician show up in a well marked vehicle. We explained the issue and he was able to get my lovely date who was freezing and yet still in a good mood! We got in, turned the car and the heater on and sat and talked for almost an hour, as we got warmed up by the heater. We had a great story to tell everyone about our second official date. So this is when Movie Nite was Saved by AAA. Lol 💪🙏
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AAA
First it was hard to find which of the different apps to use for all of my AAA business. When I got the correct app with all my accounts on it: things worked great!
I paid my total renters insurance bill; actually a month early but now all I need to remember is the auto insurance this summer and also the travel membership bill. All three accounts come due at different times of the year. I’m not sure it’s a good thing: having to pay three different times to AAA.
I’m happy with the app though and I’m happy with AAA in general.
My mileage is quite low but it still seems as though the insurance is so expensive. I doubt if I could do better though.
I paid my total renters insurance bill; actually a month early but now all I need to remember is the auto insurance this summer and also the travel membership bill. All three accounts come due at different times of the year. I’m not sure it’s a good thing: having to pay three different times to AAA.
I’m happy with the app though and I’m happy with AAA in general.
My mileage is quite low but it still seems as though the insurance is so expensive. I doubt if I could do better though.
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