Suggestion
I would like to make a suggestion: Would you please consider creating a way for the app to send a push notification when a vehicle you are having towed somewhere without you arrives at that location? Kind of like the Domino’s app lets you know when your pizza is on the way. It would just be very comforting to me because whenever something happens to my truck I have to have it towed to my auto mechanic’s which is half an hour away and I’m not with the vehicle so if there could just be some way where it could be checked off on some kind of electronic equipment by the driver once the vehicle is dropped off. Or maybe, once the dispatcher finds out the driver has dropped the vehicle off, maybe you could create a way for them to make the app send me a push notification that my vehicle has arrived at it’s destination?
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Response from developer
The error you describe was a temporary issue with a maintenance window that ran longer than expected. All services were restored early this morning (Pacific Time). The ability to submit a detailed roadside assistance request through the app was reinstated in the app in November.
Its not accurate
No matter how carefully you drive, this does not give correct readings. It says you’ve done 80mph when you haven’t, it claims you’ve hard braked when you haven’t. If you’re hoping to save big time on your bill forget it. Its a nice idea and would be great if it was accurate...but it isn’t.
UPDATE - if you move your phone to scratch your leg or shift it on the seat it’s going to think you’ve ‘hard braked’. Not good.
Update. It definitely mistakenly thinks you have hard braked when you haven’t. I’ve been watching its responses closely. And incidentally ‘hard braking’ are a part of driving defensively because of the hazardous driving by other vehicles, particularly in New Mexico, land of drunk drivers. Are you seriously going to penalise drivers for avoiding road accidents? This app fails.
UPDATE OCTOBER 19 - the hardbraking calculation that AAA has decided on is really unfair. It does not take into account the necessary defensive responses against other drivers bad driving. Its differing speed calculations for hard braking measurement are too short to be reasonable.
UPDATE - if you move your phone to scratch your leg or shift it on the seat it’s going to think you’ve ‘hard braked’. Not good.
Update. It definitely mistakenly thinks you have hard braked when you haven’t. I’ve been watching its responses closely. And incidentally ‘hard braking’ are a part of driving defensively because of the hazardous driving by other vehicles, particularly in New Mexico, land of drunk drivers. Are you seriously going to penalise drivers for avoiding road accidents? This app fails.
UPDATE OCTOBER 19 - the hardbraking calculation that AAA has decided on is really unfair. It does not take into account the necessary defensive responses against other drivers bad driving. Its differing speed calculations for hard braking measurement are too short to be reasonable.
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Response from developer
Thank you for your feedback, GeoffLau. Hard braking is calculated by the phone’s GPS speed change in 1 second intervals. For example, If a bag tips over then it’s likely hard braking. For further assistance please contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line.
Incredible!
Now just like any other app, your connection determines how fast an app works. This app is QUICK and EASY. Make a payment once your card is on file literally takes 2 secs. App loads, tells when payment and amount due, press make payment.. DONE! Your payment is posted immediately and an email confirmation usually within 2-3 minutes arrives. Need proof of insurance? Open app, hit insurance policy..BOOM ALL INFO is right there on one page. AAA has incredible customer service by phone or in person and the App is no different. Probably the best “buisness” app I’ve ever used!
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Pretty Cool
First time I downloaded the app was on a highway - ran out of gas (rolled the dice on that for the first time, never again lol). AAA prioritized me because I was on a highway (safety) and I waited only 20 minutes. The second time I had a vehicle parked at home that needed a pro level tool to get the lug nuts off of a flat tire, the kit in the trunk couldn’t handle it. The estimated waiting time shown on the app was on the nose accurate.
Bonus: you can track the auto assistance vehicle’s location that is going to assist you real time on the app’s map- download this, it’s a keeper! I never had to speak to a rep- it was all automated. 5 stars. - Kim
Bonus: you can track the auto assistance vehicle’s location that is going to assist you real time on the app’s map- download this, it’s a keeper! I never had to speak to a rep- it was all automated. 5 stars. - Kim
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Awesome well developed app but
It’s an awesome user friendly well designed and well developed app, but I wish there was a way that you could file a claim through the app too.
Like got in an accident, submit your pictures here, all the other companies are doing it now, hopefully AAA will start doing it too.
Least of it is that you can start the claim process and skip the short first call, and someone will call the customer back who has already looked through the already submitted pictures
Like got in an accident, submit your pictures here, all the other companies are doing it now, hopefully AAA will start doing it too.
Least of it is that you can start the claim process and skip the short first call, and someone will call the customer back who has already looked through the already submitted pictures
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Misleading, lying, crooked, service company.
I bought AAA last year. When I first signed up I told them could I use the service right away because I need a tow. They said yes. The monthly membership was supposed to be $9. Once I signed up they charged me some ridiculous initiation fee without consent and they told me I couldn't use my premier membership perks because it takes awhile before you can use the services I already paid for. They they tell me after 2 tow that I used all my towing privileges for the year and that it resets once the new year starts. So I waited and got charged 3 months. And after the new 2019 year I called again to use a tow and they say they are sorry but the new year starts after having membership of 365 days. Very misleading, lying, crooked, company. Save your money and pay the people who will actually help you when you need that kind of service.
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SMH
So I’m on my mom’s renters insurance but I have my own policy # & pay for it myself for my truck. Why do I only see all of my mom’s policies & only my membership card on MY ACCOUNT? I shouldn’t be getting bill reminders for her policies nor be able to see all of her cards as well, we don’t even share the same membership # so I don’t understand y her cards & bill reminders are even there, if this was the case & your agents did a better job of explaining how things work with AAA I would have simply opened my own policy to avoid the hassle, now I’m stuck tryna figure out how to pull my info up instead of hers, y’all need to fix that that makes no sense my insurance card won’t even show up bc it’s not a week old? That’s dumb, this is inconvenient & upsetting this whole app needs to be redone... I never had this issue with infinity’s app or insurance for that matter my insurance card was available right after they took my money, I don’t know what’s up with AAA but they need to get it together bc this is RIDICULOUS! I’m highly UPSET!
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Response from developer
Dear Member, We're so sorry to hear that your membership and policy data are not accurately displaying in the app; that's understandably frustrating and it's not how we intend things to behave. We want to help you with this, but we need more information. Since this is a public forum, please don't disclose any personal contact information, but we'd like you to contact our membership and insurance service group at 877-422-2100. Their hours of operation are M-F 7am-9pm PT and Sat. 8am-5pm PT (Sunday we are closed). We would love the opportunity to assist you and resolve this issue. Thank you for being a valued member of the Auto Club.
Old app was better
Started using this app in 2017 because my car has battery issues and I would use the app to request a jump start when needed. It was super simple, just open the app, set my location and then I could track the person coming to help. I loved that I never had to wait on hold or guess when someone was coming. Earlier this year I went out to my car and found it was dead, no problem just opened up the app... but to my horror they had “updated” the app and removed the only thing that actually makes this app worthwhile. Now it brings you to a page that just has the phone number on it. What’s the point of the app then? If you try to set your breakdown location it just says “connection unavailable” and prompts you to call. They apparently updated the app a few days ago to resolve this issue and I’ve deleted and redownloaded the app several times but it still brings me to the stupid phone number page. ADDITIONALLY they have taken down the online request on their website, it also brings you to a page that only has the phone number. This is ridiculous, why are we going back 20 years?? Please fix this, this app was seriously the best but then you removed the most useful feature.
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Useless
Twice now this app has failed me in a road service event. Both times the app would not let me schedule road service via the app. I had to call and then the system couldn’t find me using my phone number (even though it’s listed in my customer profile) and required me to enter my card number which was saved in the app. I had to go back in the app during the call. By the time I got to my card number the automated phone system told me my card number entry was invalid. Please make scheduling road service seemless. I’ve had better luck with road service through my auto dealer. Been a gold member of AAA for 18 years, but I’m seeing less value these days.
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