Love the convenience!
I love this app! Everything I need is conveniently on this app. I love that I can make my payment as early as I like with the push of a button! That’s even more convenient and easier than auto pay because I like to pay the beginning of the month to be done and auto pay could only take out on my due date which is later in the month. This way all my bills are paid by the second of every month and I’m all done!! Thank you!
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No gas/dead Battery
When i was stuck on the 52 off ramp at mast the first driver could not find me, and a driver on his way home found me at the off ramp his name was Qais I believe
he stayed with me until we finally got my car started and was very professional and dealt with the fuel after not being able to start it I bought more gas after that he was checking my reciatedbattery and testing it the second installment of fuel it started right up.............I was very impressed and appreciated that he stopped to help out someone on his way home, then today my wife’s battery was DOA and in less than an hour he had it running and he checked the interior lights then retested the charging system, very professional young man direct and to the point,.........AAA i have to say in a world of drought, you and all of your employees are the Oasis in the desert.
Thank you so very much!!
grady neel III
he stayed with me until we finally got my car started and was very professional and dealt with the fuel after not being able to start it I bought more gas after that he was checking my reciatedbattery and testing it the second installment of fuel it started right up.............I was very impressed and appreciated that he stopped to help out someone on his way home, then today my wife’s battery was DOA and in less than an hour he had it running and he checked the interior lights then retested the charging system, very professional young man direct and to the point,.........AAA i have to say in a world of drought, you and all of your employees are the Oasis in the desert.
Thank you so very much!!
grady neel III
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Excellent & Ok
I’ve been with AAA for 8 years and I don’t plan on going anywhere else anytime soon. The customer service is excellent and you are treated very well. A first class company no doubt. With regards to the app, it’s OK, why?, because any updates you make via phone or website does not reflect in the app for a very long time. In today’s digitally connected World information needs to be updated and accurate in real time or close to it. It’s not the end of the world but out of all the 20 apps are used to manage my life, this is the only one that I have to double check for accurate info anytime I make changes.
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Works Sometimes
I was happy to be able to switch to AAA, but their app makes me want to switch insurance companies. I can’t tell the AAA on board that I’m not driving and therefore when I get in the car with other people behind the wheel, it sometimes drops my score. It always logs me out, even though I have selected the keep my logged in check box. I can’t see anything regarding my billing for AAA except my total premium cost. When I click to check the on board potion of the app, all it says is it needs to be granted app permission, which it has. Horrible app compared to other insurance companies.
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Being singled out at AAA
Today marked the 2nd time a AAA associate came up to me to inform me that my son could not assist me even though I am using a walker to help me, we are of African to meAmerican decent, other people were entering with their families and nothing was said to them, only me and my son, I was there for DMV services transferring the title to my automobile with the new buyer who was also an African American man this was not only politically the correct action to take during these times but, it was humiliating to me as a member for several years, I would like to take this opportunity to Sincerely thank Jolene Murrieta Branch member Specialist for her patience and her impeccable performance for making my experience delightful and with much RESPECT to me and my Son, Sincerely, Denise
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V 2.34.1 and 2.35.1 app won’t stay open
Update - below for 2.34.1 remains accurate after downloading 2.35.1. I downloaded, logged out, logged in. It just kicks me out of the app without allowing any functionality. I have iPhone 6S iOS 12.4. (Running with a VPN that may show different non-local locations of the server.) deleting again 🙁
Nonfunctional - I love AAA Washington. And well I liked the auto club app until today. I went to renew membership in the app and it required an update to open. The description of the update states it is minor improvement for stability. I’ve proven that’s incorrect by updating and trying to use it. I was still logged in which was great. I tried several menu options. Not at all stable. The only thing that worked is looking at my card. Otherwise, the app just opens to a blank frame, looks like its thinking, then closes out - on all other menu options I tried. After five things I gave up. Could not renew membership this way. Deleting app from phone. (Keeping AAA though - discounts and roadside service still Rock!).
Nonfunctional - I love AAA Washington. And well I liked the auto club app until today. I went to renew membership in the app and it required an update to open. The description of the update states it is minor improvement for stability. I’ve proven that’s incorrect by updating and trying to use it. I was still logged in which was great. I tried several menu options. Not at all stable. The only thing that worked is looking at my card. Otherwise, the app just opens to a blank frame, looks like its thinking, then closes out - on all other menu options I tried. After five things I gave up. Could not renew membership this way. Deleting app from phone. (Keeping AAA though - discounts and roadside service still Rock!).
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Expensive with antiquated rip-off tactics and lousy app
AAA has grown decidedly more expensive over the years while providing less coverage for emergency situations. Using a tow service requires more out of pocket cost sharing and inefficient receipt submissions when things don’t go smoothly on the part of service vendors and/or AAA. Of course the reason for that is in our hectic culture many if not most people won’t have the time to follow through and will just eat the mistakes, increasing profits for AAA.
Wait times for tow trucks, battery jumps, and vehicle lockouts can be long, especially in rural environments. That can leave members in precarious situations too long.
If one moves while a member, it doesn’t matter how much time is left on the annual or two-year membership, the membership cannot be just transferred from state or region to another. It’s not even possible to change the home address within one’s own account. That’s absolutely ridiculous and is by design to stick it to members.
Finally, the App is a waste of time. I have never been able to get it to work on my iOS devices. It opens but then the touted services won’t work; they just returning error codes.
I’ve been a AAA member on and off for decades, but over, the last 15 years I’ve grown to resent it as a member unfriendly rip-off by design.
Wait times for tow trucks, battery jumps, and vehicle lockouts can be long, especially in rural environments. That can leave members in precarious situations too long.
If one moves while a member, it doesn’t matter how much time is left on the annual or two-year membership, the membership cannot be just transferred from state or region to another. It’s not even possible to change the home address within one’s own account. That’s absolutely ridiculous and is by design to stick it to members.
Finally, the App is a waste of time. I have never been able to get it to work on my iOS devices. It opens but then the touted services won’t work; they just returning error codes.
I’ve been a AAA member on and off for decades, but over, the last 15 years I’ve grown to resent it as a member unfriendly rip-off by design.
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Highway service is the worst!!!!
So my dad was driving a car that had issues and was told to test drive it at highway speeds. He did that but the car broke down and he was forced to coast the car over on the side of the highway he calls me to get a tow because he had already used all of his and the car wouldn’t turn back on so he was stranded in the cold on a Thursday night. I call them get them the info and called a few times to make sure the had a good location. The told me they’d be there around 8:55 and it was 8:20. I found my dad on the highway before them because I had to be there and waited with him. So I then look on the app to see how far they are and it said he was close. I get a call from the auto place and they told me 15 minutes and it was 8:45 at the time. Well 30 minutes later we don’t see anyone come and we call back and the guy says the call was canceled. We have never canceled a tow emergency yet it’s happened to us twice. Basically we had to call again and make another and we sat on the side of the highway in a not so safe location for 2 and a half hours till we finally got help. They also moved it to high priority!! Worst service ever
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Response from developer
We are sorry for the bad phone call experience and forwarded your feedback to the Roadside Assistance team to review. If the 1 star rating was not for the app experience then would you please consider updating your review to include only your opinion of the app? You may email the app team at Support@aaa-onboard.com with "App Review" as the subject.
Buggy... and inaccurate driving information captured
Review Update: (minus 1 star) Like others have indicated on here, the Onboard Driving Score is flawed. I have it flagging “Hard braking” on 50-60% of my drives when I’m not using the brakes AT ALL!
My BMW i3 has active regenerative braking (which activates when you release the gas pedal) plus a traditional brake pedal. I’m NOT even USING the brake pedal, but it’s flagging it in the app has a “hard braking” event. Unbelievable! I check the app after I make a drive over 1/2 a mile, and about 50-60% of the time, it flags a hard brake where there wasn’t one. AAA if you want to be fair, fix your algorithm on this.
Personally I think AAA wants these bogus reports added in, so you don’t qualify for a good discount and they are just using it as a marketing tool to be on the same playing field as their competitors. My score dropped from 94 to 75 in the period of less than a 10 days due to these bogus breaking events. Consequently the discount dropped by 14% from an estimated 34-38% with 94, now down to 20-24% with a score of 75.
The login issues are still persisting also. Even though I have selected to save my login information and use Face ID, the app refuses to save it. I must re-enter my login credentials each and every time that I launch this app. Why??? VERY, VERY annoying. Please fix this bug ASAP. 😡
My BMW i3 has active regenerative braking (which activates when you release the gas pedal) plus a traditional brake pedal. I’m NOT even USING the brake pedal, but it’s flagging it in the app has a “hard braking” event. Unbelievable! I check the app after I make a drive over 1/2 a mile, and about 50-60% of the time, it flags a hard brake where there wasn’t one. AAA if you want to be fair, fix your algorithm on this.
Personally I think AAA wants these bogus reports added in, so you don’t qualify for a good discount and they are just using it as a marketing tool to be on the same playing field as their competitors. My score dropped from 94 to 75 in the period of less than a 10 days due to these bogus breaking events. Consequently the discount dropped by 14% from an estimated 34-38% with 94, now down to 20-24% with a score of 75.
The login issues are still persisting also. Even though I have selected to save my login information and use Face ID, the app refuses to save it. I must re-enter my login credentials each and every time that I launch this app. Why??? VERY, VERY annoying. Please fix this bug ASAP. 😡
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Response from developer
We apologize for the inconvenience. Please enter your username and password, then be sure to select "Stay logged in" before Log In. If you continue to experience any issues, please contact us at Support@aaa-onboard.com with "App Review" as the subject for assistance. Thank you!
Great App
This app is great and offers all types of useful options. And you just can’t beat AAA for the value, customer service, and response time. I called for a lockout last Saturday evening and the technician was there in 20 minutes, and I live in a large city. The person who answered my call was helpful and professional, because I wasn’t sure if they would respond to a residence for a lockout.
The entire experience made me glad I’m a member. It was the first time I’ve had to use AAA in the three years I’ve had it, but I won’t be without it ever again. I’m considering switching my insurance to AAA also.
The entire experience made me glad I’m a member. It was the first time I’ve had to use AAA in the three years I’ve had it, but I won’t be without it ever again. I’m considering switching my insurance to AAA also.
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