Pretty Good App - Basically required.
Chat experience is great, call experience is terrible. Did the same task in less time, actually, was able to call from múltiple phones,hold, reset an Apple password, reconfigure a device, install the App, all while holding for the call to finally unhold (~30 mins).
Recommendation: Upon reading other reviews, please just bring back the tracking in the home screen. Navigating back to a chat page to find a tracking hyperlink is not Good UX design.
Recommendation: Upon reading other reviews, please just bring back the tracking in the home screen. Navigating back to a chat page to find a tracking hyperlink is not Good UX design.
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Peace of mind
30 Year’s with AAA has never let me down
Highly recommend. One of many story’s
On our way to Bull Head City AZ.
We stopped at a rest stop 2hr from our destination
my Dodge Ram would not start up so called AAA
Mind you we are out in the middle of no where I told them I needed a flatbed they said 6hr maybe sooner I said I will wait bring it on, good thing I packed a big lunch, and the radio was playing killer music, obviously we weren’t in a hurry had a great time kicking it waiting for AAA.
Here pulls up a brand new Wrecker, showed him my DL & AAA card
He pulled the truck up on the wrecker and off we went straight to the Hotel the drive was dark and Windy very happy he was doing the driving asked him if he would be around in 5 days to take us home.
Love AAA
Thank you
Sincerely
Kathy Kline
Highly recommend. One of many story’s
On our way to Bull Head City AZ.
We stopped at a rest stop 2hr from our destination
my Dodge Ram would not start up so called AAA
Mind you we are out in the middle of no where I told them I needed a flatbed they said 6hr maybe sooner I said I will wait bring it on, good thing I packed a big lunch, and the radio was playing killer music, obviously we weren’t in a hurry had a great time kicking it waiting for AAA.
Here pulls up a brand new Wrecker, showed him my DL & AAA card
He pulled the truck up on the wrecker and off we went straight to the Hotel the drive was dark and Windy very happy he was doing the driving asked him if he would be around in 5 days to take us home.
Love AAA
Thank you
Sincerely
Kathy Kline
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Just call them idk why their 2 apps exist
So their is this app and their other AAA app which both ironically seem to be pointless. I had the other AAA app which I, against my better judgment, attempted at using for roadside assistance which rerouted me to this app which in turn did nothing but make me go through a ton of pointless hoops only to making me end up just having to call them. Imagine being stuck on the side of the road getting put through all the pointless hoops both apps put you through just to end up having to call them anyway, which in itself is also not a speedy process.
If they were smart they would have only 1 app and make it as fast and simple as possible knowing people may be in dire situations while seeking their services. It’s not cool to put people who are likely in distress and frustration through more because your apps are terrible. Good thing though deleting both the apps freed up some storage on my phone.
If they were smart they would have only 1 app and make it as fast and simple as possible knowing people may be in dire situations while seeking their services. It’s not cool to put people who are likely in distress and frustration through more because your apps are terrible. Good thing though deleting both the apps freed up some storage on my phone.
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Response from developer
Thank you for your feedback JaysonSpears81. AAA Mobile app (white icon) is for a different club. Please view the list of supported clubs for this app(blue icon) within "What's new" to confirm if you are a member of a club that uses this app. If you continue to have issues contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line.
Under utilized
This App has many benefits. I believe this app can benefit AAA members even more if it was advertised. For one, we know AAA delivers great service in Emergency Road Service but using the APP searching for hotels, flights and vacation packages is simple and quick. Also, if you are on vacation, the AAA triptik planner is for you. Unlike TripAdvisor, the triptik planner is a one stop shop for things to do. Populate the city and restaurants, hotels, and things to do is at your finger tips. I love it because TripAdvisor highlights tourist areas but with the AAA App highlights history, shopping and tourists interests. I just wish they develop a pleasant holidays app with fresh pop up sales for getaway or even quick getaway.
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Not transparent. Read before wasting money.
No one in the decade of having AAA has ever denied me a tow until now. I’ve been a plus member for over 10 years and when I actually need a tow they won’t tow my vehicle. AAA knowingly is forcing me to drive my 3 cylinder (previously 4 cylinder) with transmission problems over 50 miles because I’m selling it. No one over the past decade has ever had a problem towing a vehicle I was selling. I guess I’ll just have to use the free tows through my phone service (if you pay a cell phone bill then your provider will offer you roadside service always). If you pay for AAA just remember this and go out and buy a 2,000 dollar trailer for hauling vehicles and make sure you have a second vehicle that can pull the trailer because AAA will not help you at all. Or you can spend 750 dollars to rent a vehicle and trailer because AAA will still not help you even though they totally can. Just won’t. This is not road side assistance. This is SPARTA!!!
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Response from developer
Hello, we apologize for your recent phone call experience. We want to look into this further for you. Please contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line. Thank you!
There is no reason people shouldn’t be a member!
I have been a triple a member for a little over 2 years now. It started after I had some truck issues on my way to Florida from my home state of Louisiana. In order to get my truck towed home from about 175miles from home cost me over a thousand dollars. Triple A will tow you around the 100mile mark(don’t quote me) for no charge & then x each mile after. I had to have it towed 2 other good distances and I was takin care off very quickly and my truck was also taken care of! I got stuck two times in one day in my yard, both times they came out and towed me out free of charge as a benefit for being a member! They have a customer for life with me!
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Onboard Breaking system needs some work.
The app is not the worst but the system that tracts the movement and breaking is flawed. Basically, if you’re traveling over 40 Mph and you’re under 100 yards you will get flagged as hard breaking. Doesn’t matter if your breaking is smooth or not, it will lower the score. This in turn almost incentivizes reckless driving because now when I see a yellow, I am more prone to speeding up than slowing down, which is dangerous. Also, the app reported me breaking a few times even when didn’t. Seems like you can’t contest anything either, so I’d the GPS glitches and records you breaking even when you didn’t, it doesn’t matter. Nothing you can do about it. Very frustrating.
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“Home Screen” & “Cheapest Gas” needs user customization
With a few tweaks, I would rate this 5-stars!
“Home Screen” needs more flexibility for user customization besides just turning a page/section off for 90 days. The Drivers App is typically used safely on the roadside and as such drivers shouldn’t have to scroll through unnecessary pages such as auto insurance and be able to get to their needed page/section ASAP. Users should have the option of turning unused pages off indefinitely or at least be able to arrange pages/sections to be at the bottom of scrolling.
Also the “Cheapest Gas” screen should not include “membership only” gas stations such as Costco. It takes a non-member too many keystrokes to find other options nearby. This leads into maybe re-working this section altogether, such as having a list of 5 or so of the closest stations with the cheapest gas, including “membership only“ stations, distance, price, etc., and let the user tap their choice for directions.
“Home Screen” needs more flexibility for user customization besides just turning a page/section off for 90 days. The Drivers App is typically used safely on the roadside and as such drivers shouldn’t have to scroll through unnecessary pages such as auto insurance and be able to get to their needed page/section ASAP. Users should have the option of turning unused pages off indefinitely or at least be able to arrange pages/sections to be at the bottom of scrolling.
Also the “Cheapest Gas” screen should not include “membership only” gas stations such as Costco. It takes a non-member too many keystrokes to find other options nearby. This leads into maybe re-working this section altogether, such as having a list of 5 or so of the closest stations with the cheapest gas, including “membership only“ stations, distance, price, etc., and let the user tap their choice for directions.
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Response from developer
Thank you for your feedback, Rick. Your feedback has been forward to our development team. If you would like to provide additional feedback contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line.
Drains my battery and provides inaccurate driving data
I got the app to try and get an insurance discount. It’s not worth it. The app is always on and drawing my location in the background so it drains my iPhone battery really quickly. In addition, the “hard braking” and “speeding” metrics are so bogus. Anytime I go 75 MPH (on a highway marked as such), the app will say I was speeding the whole way and it docks my driving score. And it counts nearly everything as hard braking. I’ll look at a trip where I was on the highway going 65 the whole time and it’ll say there were 3 instances of hard braking. Since it draws from my phone’s location, I assume if my phone were to fall on the floor while driving, it would call it hard braking. I’ve driven over 10 years without accident or ticket and I think that should say more than if I brake suddenly to avoid hitting someone who pulls out in front of me…
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Response from developer
We apologize for the inconvenience, iehixon. For assistance with OnBoard please contact us at: Support@aaa-onboard.com with ‘App Review’ in the subject line.
Has some bugs
I just received my 2021 card in the mail so I decided to check the app. The letter my card was attached to shows that I do not owe any payments. With all of the same card account info displaying in the app it incorrectly showed that it was only good through Dec 2019. While looking for a place to report the issue I clicked on “my cards” at the top right. Then it seemed to update my info and showed that it was valid through Dec 1, 2020. However it should be showing as Dec 1, 2021. I only have one card and account number since 1996. It’s nice to be able to use the app and not have to carry the card.
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