Thank you Developer Support for helping!
I originally gave this app 3 stars (about 2 weeks ago) only because I had no idea as an Associate Member on my husband's account how to access it on my own phone . Developer Support got back to me and explained what to do without making me feel like a complete knucklehead. The app is so simple to use and very convenient - especially with quick access to digital membership cards.
Thank you !!
Thank you !!
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Great Service!!!
My truck went out because I had the radio on and was low on gas late at night while parked. I wasn’t sure if it was the battery or gas. I called AAA and they sent a truck that arrived earlier than expected. I was quoted an hour and they arrived in 20 mins and went straight to my location as I live in a large apartment complex. They found me right away. They jumped the truck and it turned on right away and even followed me to the gas station to make sure I didn’t have any more issues. Amazing service! They went above and beyond. I highly recommend!!!
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Vehicle battery ignorance
I am a member of AAA principally for its road service and battery service. I am terribly disappointed in AAA since when I tried using its battery service, I was told AAA did not carry the battery for my car. I know it did previously since it had already changed my battery once. I explained that to the technician, but she said they did not carry it and there was nothing she could do. So, instead of AAA’s quickly rectifying the problem, and my getting what I joined for, I had to go to the dealer and spend all day and much additional expense. I asked the dealer and was told the battery is VERY common, used for corollas and rav4s. So no stars if I could give no stars. 1 star is since I have no choice and for jumping my battery. It wouldn’t have taken much effort for AAA to determine that the battery for my car is one of the most common instead of just saying there is none.
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Easy to use and pay bills
AAA in all it’s brilliance refuses to take credit card payments from any customer renewing an insurance policy. You can only use credit cards to start a new policy. This gives customers the shaft and makes it more difficult to make payments. We use credit cards for everything and cash in our points annually. The app allows us to make insurance payments directly from our bank account since we don’t write checks anymore. The app is very helpful to overcome AAA’s decision to be unfriendly to customers by refusing a form if payment that is acceptable at any other insurance company on the planet.
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DO NOT USE APP TO SCHEDULE SERVICE
A few days ago, I tried to schedule service (through this app). The address detected/used was NOT my current location or the address I entered/corrected. The service provider went to the wrong address and closed my request when they didn’t see me or my car. Also, they couldn’t reach me because the app did not update the best contact number. Today I scheduled service through the app again. I made sure to verify the address and my contact information was correct. At the estimated arrival time, I noticed it still wasn’t assigned. I get a text message from my mom telling me the service provider is calling her there and closed out the request, again. I call AAA and explain. They recreate the request and tell me I’ll have to wait an additional 2 hours now.
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Not a fan
I have used this app and it claims I make hard stops which I don’t. I’m a really cautious driver. This app dings you if you stop at a red light or stop sign. It dings you for blue toothing through your car to talk on the phone. As if you can’t pay attention while talking. Funny they can’t ding you for having a conversation with a passenger, but using your car they can. Apparently listening to the radio while driving is distracting, talking on the phone as a distraction, so you’re supposed to drive in silence or your a bad driver. I don’t make sharp turns I don’t make quick stops I drive the speed limit yet they have me scoring 70 on the app. What is it good for?
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Poor service
It is a waist of time and money to get AAA membership. You can add the same services on your insurance cheaper and reliable. Within 3 weeks i have terrible experience waiting for AAA to send me a tow truck. First time i had to wait for 4 hours with an hour waiting time indicated on the app with i requested the service and was keep pushing back until i spoke to a manager or supervisor after 4 hours and some mins finally i got sole help.
Happening again today waiting since 11:45 for a tow truck with was supposed to be here by 13:24 and the driver confirmed at 13:00 and that he will be there by 13:23 and then disappeared until now. Talk to the customer service rep and them to a manager/supervisor both only apologized for the in convenience to you the delay and the first one give me an hour more wait and the manager give another hour wait after being on the call for almost 30 mins.
First time i thought its just due to a late night request and it was weekend possibly more requests but today it is in the middle of the day!!!
Again do not waist your time from my experience the tow trucks arrive way faster with the insurance than AAA.
Happening again today waiting since 11:45 for a tow truck with was supposed to be here by 13:24 and the driver confirmed at 13:00 and that he will be there by 13:23 and then disappeared until now. Talk to the customer service rep and them to a manager/supervisor both only apologized for the in convenience to you the delay and the first one give me an hour more wait and the manager give another hour wait after being on the call for almost 30 mins.
First time i thought its just due to a late night request and it was weekend possibly more requests but today it is in the middle of the day!!!
Again do not waist your time from my experience the tow trucks arrive way faster with the insurance than AAA.
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Not the best
Can’t upload your current insurance
Slow
Seems to be for advertising than actual information
Slow
Seems to be for advertising than actual information
HD drop-out employees
You need to hire people that can handle the basics of their job. Horrible service. For starters, your customer service people need to be trained in the basics of the app. On more than one occasion the man talked over me and then addressed issues that were not issues. On more than one occasion I had tp clearly ask my questions because he couldn’t grasp what I was asking. I know it’s hard to decipher, “Sir, where is the proof of triple A on the app, something I would have to show someone in an emergency?” Is that hard? He literally had no idea what was going on or being asked of him. He kept trying to get me on the site and out of the app-I needed help with the app! So old school. Train your employees or replace them with tech that can do it easier/better. Stupid employees cost companies money.
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Vehicle mileage questionnaire
The app is great but it would be nice if when I’m filling out the questionnaire for my vehicle mileage if I could save my progress like if I have several vehicles sometimes I don’t have all the mileage right then and I have to start all the way over or if something happens and I have to stop doing what I’m doing I can’t just save one vehicle and have it done and then have the rest of them that would be a nice feature.
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