Gas Near You to many steps
The feature has changed - rather than showing one location which is 3.1 miles from my home and always the cheapest. It now has the qualifier added “Cheapest gas within” 2 miles is displayed in green letters; unfortunately it is not enabled to change the mileage radius. At the bottom tap to see more. The screen changes to a map with pins for gas station location. Tap the pin the gas station name is displayed, tap again you can finally see the price at my preferred source, if you tap on the eye in the lower right corner of displayed address card. There is an outline of a heart at the bottom of the card. Tap on it - nothing happens- return to main screen - check for gas— NO it did not add my favorite to the list of gas stations that are closer but 20-27 cents a gallon higher.
The app feature is tedious and time consuming, very frustrating. I tried contact the developer, I tapped on the app support link- nothing- only aaa insurance sales.
The app feature is tedious and time consuming, very frustrating. I tried contact the developer, I tapped on the app support link- nothing- only aaa insurance sales.
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Response from developer
We have not had this issue reported to us before, and we'd certainly like to work this through for you. Could you share the details at Support@aaa-onboard.com? And any relevant screenshots would be immensely valuable. Thank you.
Onboard accuracy and feedback
I’ve only had one trip so far where I didn’t receive a green thumbs up, but my score is now down to 62. I was dinged for high speed on a freeway that the speed limit ranges from 80 to 85. I was not speeding, that’s the speed limit. Secondly, if I’m being scored for other driving actions, I’d like to see them all. How can I work toward improving my score if I’m not receiving feedback? Everdrive app shows you specially where, when, and what kind of action dinged you, whereas with this app you just have to guess? I mean, we got our discount, so that’s great, but I want to earn a good score on this app too. If I’ve got 95% green thumbs up, my score should be a lot better.
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Great Service:
My Wife and I ( 80 and 85 ) were returning home from my grand nieces wedding reception and I got a flat tire, Only minutes from home, I figured I would try and change the tire , newer vehicle it has donut for a spare, the jack and the wheel lug wench look like kids toys , I tried to loosen the lugs but didn’t have the strength for that little so called lug wench , so macho man had to call triple AAA , Best move I’ve made so far, I happen to get the best service man that AAA must have , super quick, Great Service , very knowledgeable, was home in minutes, ( older folks can’t hold it ) Thank You. Triple AAA. , Robert Sabilla
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App’s name/title needs to include “AAA”
It’s confusing, because there are two different AAA apps in the App Store. The main one with the most number of reviews is called “AAA“ but is apparently only for some of the member auto clubs around the country (my login doesn’t work for it). This one has the AAA logo but is called “Auto Club” — which is a PITA, because if I search my phone’s apps for “AAA,” it doesn’t show up. Because I only need AAA service once every couple of years, I always forget this and end up downloading the other app and trying to login and getting frustrated. If the developer just added the word “AAA” to this app’s name, I’d find it and save myself the hassle of trying to figure out why I can’t log into the other app. Or better yet, the AAA federation needs to unify their technology and all get behind a single app and single website.
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Caring emergency response
AAA was called for a flat tire on a Sunday after I had visited a friend in a nursing home. It was a Sunday morning right after church and it did take them a long time to get there as they were very busy. After they arrived and were changing my tire, I had a painful event which might have been a heart attack or a stroke but at the time I did not know that those could be verified with a blood test, so did not go to the hospital as had had five hours of heart testing at cardiologists office I just did not have the energy for the emergency room. 911 sent emergency vehicle with paramedic and EMT but Hatch Towing stayed with me until I wasOK and could drive home. They followed me home to be sure I got there all right. Wasn’t that far her beyond their duties? They were so appreciated as is your company because of the excellent service I have gotten from AAA. Thank you for being a great company. Texas hugs
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Car trouble —- tow driver to the rescue
My car lost power running 75 miles an hour on a very busy I-20 in Arlington TX. Managed to get to the left side of road next to a cement barrier. Called AAA and in 20 minutes the tow truck driver texted me and said “When you see me don’t get out of the car”. Pulled in front of me. Backed up underneath my car and off we went! Thought to myself, guess I need to take hands off the wheel and put my seatbelt on. He got us off the road to a safe place and let the car down. Then I went to get into his tow truck which was a little high for me to get up into so he moved his truck to a curb so I could get in. He was so nice and professional.
Had never had that experience before, but felt safe. I have had AAA for 30 years and will continue my membership.
Had never had that experience before, but felt safe. I have had AAA for 30 years and will continue my membership.
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App is junk
AAA Service is outstanding, but the app is terrible. I recall having trouble with the old red, white, and blue version and hesitated to try to use the app again today when I needed a battery replacement. I downloaded the new blue app, and I’m experiencing the same old problems trying to reset my password. I have repeatedly tried to have a reset link—which is supposed to be valid for 16 hours—sent to my email and have repeatedly gotten a message that the reset link has expired. The copy and paste link in the email just returns one to the same “Forgot password” function in the login, and the failed cycle begins again and again and again. AAA is too fine a service to offer such a poor app to its customers.
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App is ok in general but can’t and digital membership card to Apple wallet
The app seems fine. It’s a bit confusing since there are two different AAA apps in the App Store and one just tells you to install the other. Lots of ads but I wanted it mostly for the digital membership card and the ability to contact road service easily. It fulfills this purpose.
One problem I encountered is that when i navigate to the digital ID card and tap “Add to Apple Wallet”, I just get a dialog box that says “Loading …” but it never actually adds the card to my wallet.
One problem I encountered is that when i navigate to the digital ID card and tap “Add to Apple Wallet”, I just get a dialog box that says “Loading …” but it never actually adds the card to my wallet.
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Great app
Not only at I very pleased with my AAA insurance overall I really enjoy how all the AAA membership features are made available in this app. Payments are effortless and affordable. This app conveniently combines my membership and insurance with other great features such as tips on where to find cheap gas and travel info but also makes it effortless to call for help without even talking on the phone when I need a tow. Overall this app is very thoughtful and clearly understands the user’s experience and has much more than I would expect from any other insurance company.
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Convenient and easy to use
The AAA app makes it easy to stay on top of my insurance and membership needs. We just added a vehicle to our auto insurance policy and I was surprised to find the app had the updated information almost instantly! We also pay our premiums on all our policies- earthquake, homeowners, auto, renters. It sure is convenient! I also love the way it updates us on the locations of the lowest gas prices near us, and other membership discounts in our area. A great app!
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