Fix the app please
I like the app and it gives the info I need for the batteries, but I try to get on it now and it will load for a second and shut down.
Trailblazing app circa 2017
This app made history by introducing bluetooth uses for rechargeable bats. It allowed user to see health of battery, statistics of use, search for the battery nearby, and block the battery.
Ridgid - please continue to maintain the app. Ridgid apps are an important step in an attractive echosystem for the powertools.
I will talk about the company, octane batteries and address some issues i see with the bats, app, tools and of course the many naggers complaining about ridgid.
Ridgid powertools are currently made by TTI, which licenses the ridgid brand. It also makes Milwaukee and Ryobi tools among many other well known brands.
Ridgid had Gen 5x, then octane(all brushless), and now 2021 they introduced max power. The app is for octane batteries only.
Battery design for ridgid octane batteries is the best and has not been surpassed by any other manufacturer(as of 2022). They help stabilise the tools, are well made, protected and have anti-fire features making them some of the safest anywhere. Next generation of ridgid batteries has no bluetooth and generally appear to be not nearly as good of a product as the octanes were.
Ridgid tools vary greatly in quality based on generations. Some are best tools i have seen(better than milwaukee and dewalt - exaple is the gen5x and octane recip saws) others are on par with the competitors and some are worse. For battery powered tools i advise having one brand as much as possible: makita, ridgid, milwaukee, etc. See which tools are best fit for you, and stick w the company through thick and thin.
Ridgid has the best warranty on the planet earth for powertools and batteries(usa and canada only), yet people complain non-stop. Warranty does not apply to all tools and bats, only those 1)properly registered,
2)with unique serial number clearly visible and
3)not abused. If you fit this criteria they will fix your tools and batteries.
Now about the naggers who mostly leave 1 star reviews. I can see how painful it must be to have high expectations and receive no service or an unsatisfactory answer. Understand please that you are not entitled to service by just owning the tool.
1) You need to buy it at a correct location(HD or Direct Tools) and register it.
2) Have your registration accepted and only then qualify for service.
If it did not work out for you first time, feel free to choose a different brand OR do better on your next purchase and actually register your tool. Speaking of that, i still got a new octane recip saw i need to register.
I actually seen a complaint that a 10 yo tool got replaced for free with a newer tool. The whole process took some time(a month perhaps) and a person still complained. At some point lack of gratitude is the problem not Ridgid powertools.
Ridgid - please continue to maintain the app. Ridgid apps are an important step in an attractive echosystem for the powertools.
I will talk about the company, octane batteries and address some issues i see with the bats, app, tools and of course the many naggers complaining about ridgid.
Ridgid powertools are currently made by TTI, which licenses the ridgid brand. It also makes Milwaukee and Ryobi tools among many other well known brands.
Ridgid had Gen 5x, then octane(all brushless), and now 2021 they introduced max power. The app is for octane batteries only.
Battery design for ridgid octane batteries is the best and has not been surpassed by any other manufacturer(as of 2022). They help stabilise the tools, are well made, protected and have anti-fire features making them some of the safest anywhere. Next generation of ridgid batteries has no bluetooth and generally appear to be not nearly as good of a product as the octanes were.
Ridgid tools vary greatly in quality based on generations. Some are best tools i have seen(better than milwaukee and dewalt - exaple is the gen5x and octane recip saws) others are on par with the competitors and some are worse. For battery powered tools i advise having one brand as much as possible: makita, ridgid, milwaukee, etc. See which tools are best fit for you, and stick w the company through thick and thin.
Ridgid has the best warranty on the planet earth for powertools and batteries(usa and canada only), yet people complain non-stop. Warranty does not apply to all tools and bats, only those 1)properly registered,
2)with unique serial number clearly visible and
3)not abused. If you fit this criteria they will fix your tools and batteries.
Now about the naggers who mostly leave 1 star reviews. I can see how painful it must be to have high expectations and receive no service or an unsatisfactory answer. Understand please that you are not entitled to service by just owning the tool.
1) You need to buy it at a correct location(HD or Direct Tools) and register it.
2) Have your registration accepted and only then qualify for service.
If it did not work out for you first time, feel free to choose a different brand OR do better on your next purchase and actually register your tool. Speaking of that, i still got a new octane recip saw i need to register.
I actually seen a complaint that a 10 yo tool got replaced for free with a newer tool. The whole process took some time(a month perhaps) and a person still complained. At some point lack of gratitude is the problem not Ridgid powertools.
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Buggy App
Signing up for a RIDGID account was flawless and had no issues. The pairing however creates some discrepancies. For one, attempting to pair a battery to the app will freeze the app completely and never pairs the battery. This may be a personal issue but my battery cannot be discovered from the Bluetooth section in Settings. Ultimately after some attempts, I decided to uninstall this app for its unresponsiveness. After completely deleting this app, my entire phone had gone unresponsive and couldn’t shut down until a minute has passed after holding the power button. tl;dr DO NOT RECOMMEND
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