Not Ready To Use
I downloaded this app and installed it. When opened it froze and would not do anything. After trying every trick I could think of to get some action (no success) I deleted it and re-downloaded. It then finally displayed the login page! I entered my credentials and it froze again. So there doesn’t seem to be any way to actually use the app. I’ve tried it on iPhone, iPad, and M1 Mac. Same results everywhere. I did see it running on another person’s iPhone about a week ago. they were not able to do anything because the app displays in static size (you can’t scroll or resize) and most of the controls are off-screen. I’m not sure why AO Smith is wasting people’s time like this.
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Hot water percentage and color reversed
The recent updates to improve the display of remaining hot water has reversed the hot and cold water. When the tank is full of hot water the app shows 10% red. As hot water is used the percentage of red increases and more red bars are displayed. As more water is heated the blue bars up top increase and percentage of hot water goes back down to 10%. This is obviously backwards. Hot bars should be up top like hot water in the tank and remaining hot water percentage should decrease as water is used.
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App frequently resets
I have used this app since installing a new hybrid unit last year. Had trouble setting up the unit then the app has lost my unit at least three times this year. The scheduling feature on this app is very limited in it’s ability to control water heater temperature. I have endured numerous cold showers even though scheduled to have the hot water topped off at shower time.
Please improve this app for setup stability and scheduling.
Please improve this app for setup stability and scheduling.
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