Leave a Review A. O. Smith
App is better than expected
After reading all the negative articles I reviews, I was hesitant to give it a try. But I decided to install it since it seems to be the only way to get our water heater to turn on and off automatically based on our TOU (time of use) electricity rates. That aspect of the app works just fine. Since I don’t need any other of the app’s features, I’m quite happy with it overall. It was a bit tricky to install, because there are a few spurious error messages, mostly I just ignored them, and it still worked ok. So if you are on a TOU plan, give it a try. Pay close attention to each screen during the installation and registration of the app, and I think it will work.Show lessPeterStrong11
Very limited use
I had high expectations of both the hot water heater product and the app. Neither have materialized. The app shows hot water usage with 3 bars. The hot water available is in orange and blue is used (essentially not hot). Very limited info therefore on how much used - how long to replenish - energy used etc. You can change the requested temp on the app and change from hybrid to electric and that’s it. Daily, weekly usage etc isn’t available. The electric hot water product doesn’t produce and store enough hot water for general use. Technician has come out 3x and determined it operates as specified but that means we run out of hot water very fast and takes a long time to replenish. Developer: let’s make this app actually useful with good and in depth data, vacation mode, more efficiency, better display of when hot water is available again, etc. I wish I would not have bought this electric hot water heater as it isn’t at all up to the task.Show lessStormy150
Suggest
The graph of your usage: what’s labeled as today is actually yesterday. Swap lifetime usage in kilowatt hours to monthly usage. That would be useful. or just add monthly usage. Put a number to average daily usage in kilowatt hours. Add indications in the app for what the three segments of the round graph mean. I’ve had lukewarm water with only one segment blue.
App constantly in a vegetable state. Just shows full hot water even though there’s no hot water. Or just lukewarm. You have to change the setpoint and then change it back before it updates. No way to know whether it’s updated unless you change the temperature and change it back.Show lessBackin22