Free
![VisualSupport - RemoteCall](https://is1-ssl.mzstatic.com/image/thumb/Purple221/v4/f7/e0/87/f7e0870d-91a2-a60a-2b20-358468e1cc6c/AppIcon-1x_U007emarketing-0-8-0-85-220-0.png/100x0w.png)
VisualSupport - RemoteCall
⭐️3.8 / 5
Rating
🙌9
Ratings
📼5 scs
Content
📦~ in 3 months
Updates frequency
🗣❌ unsupported
Your locale
- Versions+1
- Price History
- Description
- FAQ
All Versions of VisualSupport
7.5.0005
June 25, 2024
- Other minor bug fixes
7.4.0003
November 16, 2023
- Other minor bug fixes
7.2.0002
November 15, 2022
- Other minor bug fixes
7.1.0001
April 13, 2022
- Other minor bug fixes
7.0.4002
January 10, 2022
- Other minor bug fixes
7.0.3003
October 20, 2021
- Other minor bug fixes
7.0.2001
June 21, 2021
- Other minor bug fixes
7.0.1009
April 12, 2021
- Other minor bug fixes
7.0.1006
December 7, 2020
- Other minor bug fixes
7.0.1001
October 26, 2020
- Other minor bug fixes
Price History of VisualSupport
Description of VisualSupport
Rsupport’s ‘VisualSupport – RemoteCall’ solution utilizes the customer’s mobile device camera to stream HD video of the issue(s) they’re experiencing in real-time. By using Rsupport’s ‘VisualSupport – RemoteCall’ solution, support representatives are able to see exactly what the customer is experiencing and eliminate the need for customers to narrate their issues. Additionally, customers are able to stream and receive support from virtually any location through a Wi-Fi, 3G, or LTE connection.
•Improve First Call Resolution
•Reduce Time to Resolution
•Increase Overall Satisfaction
[Key Features]
1.Real-time Video Streaming
- Support representatives are able to see exactly the issues the customer is experiencing through a real-time video stream.
2.Screen Capture
- Analyze issues more effectively by taking a screenshot of what the customer is streaming.
3.On-screen Drawing
- Mark important areas for the customer to see to communicate certain points more clearly.
4.Easy to Connect
- All the customer needs to do to get connected is input the 6-digit connection code provided by the support representative.
[Receiving Video Support - Customers]
1.Download, install, and then launch the VisualSupport application.
2.Enter the 6-digit connection code provided by the support representative, then click ‘OK’.
3.Engage in real-time video support.
4.Close the application once video support session has ended.
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VisualSupport: FAQ
Yes, you can use the VisualSupport app on iPad devices.
VisualSupport was launched by RSupport.
Your iOS device should have iOS 14.0 or later installed to run the app.
Currently, the VisualSupport app has a user rating of 3.8 } and receives mild reviews.
The App Genre Of The Visualsupport App Is Utilities.
7.5.0005 is the newly released version of the VisualSupport app.
The date of the latest VisualSupport update is July 1, 2024.
VisualSupport became publicly available on February 6, 2023.
The content advisory rating for the VisualSupport app is RSupport.
VisualSupport is now available to use in English, French, Japanese and 5 more.
No, VisualSupport is not on Apple Arcade.
No, VisualSupport does not feature in-app purchases for users.
Unfortunately, VisualSupport is not fully compatible with Apple Vision Pro.