Leave a Review Rheem EcoNet
Water Heater State Changes to Disabled for unknown reason
The app functionality is great except for an incredibly inconvenient bug. When adjusting the schedule or temperature for the heat pump water heater, the settings seems to reset to disabled for an unknown reason some time after the update. This then causes the water heater to be off and not pick up its normal schedule. That means a cold water surprise later. Please fix this bug.
UPDATE: The app seems to have a bug where off treated as the disabled state, when the two are actually different things. When the water heater is disabled it doesn’t run the schedule at all. If it’s off, it’s just not on at the moment, but the system is still enabled and responsive to the schedule.
Please fix!Show lessNick Bush Tex
Developer Response
We apologize for the inconvenience. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.No interaction without internet
Love my heat pump water heater, but hate this app. I’m very confused why I can’t talk directly to the water heater from the app. My water heater is used “off grid”, and there’s no internet here without me tethering my phone.
And before anyone says the heater can talk to your phone, here’s what I see. Half the time on the connection step (which I have to do every time), there’s an error in connection. On the times the water heater is talking to my phone, it’s first ask is what wifi to connect to. As the only wifi near are my power inverters, I’m dead in the water using this app.
So unless you’re just mining data, why not just display the settings on the phone without an internet connection. Sure, I lose the ability to adjust the heater remotely, at least it beats cycling though “electric only” with the mode button on the heater itself.Show lessRaceCivicMan
Developer Response
Thank you for your feedback. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.Massively bugged out
Since the recent update, I was signed out of the app. I’ve tried signing in but it tells me my sign in info is incorrect, and when I try to change my password it tells me that both my email and phone number aren’t associated with an account, despite having both emails and text messages from Rheem as, yes, my phone number and email are both associated with the account as I was the one to set it up. I even tried to create a new account and it tells me when I write in my phone number to verify that “This phone number is already associated with an account.” So which is it? I don’t know what happened because the app was working just fine before the update, and it signed me out when I updated it the other dayShow lessNileThornberry
Developer Response
We apologize for the inconvenience. Please call Econet Support at 800-255-2388 and one of our agents will help with this issue.