Leave a Review Rheem EcoNet
Water Heater State Changes to Disabled for unknown reason
The app functionality is great except for an incredibly inconvenient bug. When adjusting the schedule or temperature for the heat pump water heater, the settings seems to reset to disabled for an unknown reason some time after the update. This then causes the water heater to be off and not pick up its normal schedule. That means a cold water surprise later. Please fix this bug.
UPDATE: The app seems to have a bug where off treated as the disabled state, when the two are actually different things. When the water heater is disabled it doesn’t run the schedule at all. If it’s off, it’s just not on at the moment, but the system is still enabled and responsive to the schedule.
Please fix!Show lessNick Bush Tex
Developer Response
We apologize for the inconvenience. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.No interaction without internet
Love my heat pump water heater, but hate this app. I’m very confused why I can’t talk directly to the water heater from the app. My water heater is used “off grid”, and there’s no internet here without me tethering my phone.
And before anyone says the heater can talk to your phone, here’s what I see. Half the time on the connection step (which I have to do every time), there’s an error in connection. On the times the water heater is talking to my phone, it’s first ask is what wifi to connect to. As the only wifi near are my power inverters, I’m dead in the water using this app.
So unless you’re just mining data, why not just display the settings on the phone without an internet connection. Sure, I lose the ability to adjust the heater remotely, at least it beats cycling though “electric only” with the mode button on the heater itself.Show lessRaceCivicMan
Developer Response
Thank you for your feedback. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.Massively bugged out
Since the recent update, I was signed out of the app. I’ve tried signing in but it tells me my sign in info is incorrect, and when I try to change my password it tells me that both my email and phone number aren’t associated with an account, despite having both emails and text messages from Rheem as, yes, my phone number and email are both associated with the account as I was the one to set it up. I even tried to create a new account and it tells me when I write in my phone number to verify that “This phone number is already associated with an account.” So which is it? I don’t know what happened because the app was working just fine before the update, and it signed me out when I updated it the other dayShow lessNileThornberry
Developer Response
We apologize for the inconvenience. Please call Econet Support at 800-255-2388 and one of our agents will help with this issue.Not bad
Yes, I hate the bouncing ball too, and in my HWH view, I have to scroll down to see the bottom icons. Here are my suggestions:
- I’d like to set my Home Screen so the app opens to the HWH page with the dial.
- I’d like to know how often the resistance heaters come on while in energy saver mode. I’d like to dial back my set temp until I start triggering the resistance heaters. If I can go from 140 to 130 always using the heat pump, it would be better
- I’d like to be able to download the usage data so I could see it better and do some meaningful analysisShow lessReview 34d
Needs more love
Appreciate that the app exists and its general functionality. Looks like it’s not actively supported though as for example the usage graph displays in a way that makes it barely readable and has been that way for a while. If there is an active team out there please do more testing including on different screen sizes.Show lessUser B2B fits
Developer Response
Thank you for your review and we appreciate your taking the time to leave us feedback on how we may improve the app.It’s pretty good, but could be a better UX?
First off, I love the efficiency of the hybrid water heater, and the app makes it pretty easy to maintain water temp with the home/away modes. But there’s a couple of things that would make for a huge value-add:
A) The app doesn’t seem to run in the background, and literally never updates unless I force-quit and reopen it.
B) While being able to switch it to “high-demand” on the fly is great, having that setting on a timer that auto switches back to Energy Saver mode would be amazing (1-2hours maybe?) I can’t tell you how many times I’ve forgotten until the next day, and it’s just plain annoying to have to follow up on that.Show lessWelshYoda
Developer Response
Thank you for your review and we appreciate your taking the time to leave us feedback on how we may improve the app.Clunky App
It took a while to get is setup. It kept saying it was disconnected despite connecting it multiple times. For some reason it takes a few minutes to show the connection. The schedule page is clunky. I set the day schedule and hit all the saves and when I go back and check,, the new schedule isn’t there. The energy saving mode warning banner is there all the time when you are in another mode. The only way to get rid of it is to go into energy saver mode. The compressor running status is cutoff in the status page. When displaying your usage, it Always defaults to show the previous. It should only go back when you toggle the switch. Overall it’s a decent app, but definitely could be better.Show lessAppDog1244
Developer Response
Thank you for your feedback. Your review will be shared with our development team. If we can ever be of any assistance, please call our dedicated EcoNet Support Team at 800-255-2388 and one of our agents will be happy to help you.Hourly usage report appears broken
Each hour shows the same usage as 23 hours ago. You can’t check energy usage in away mode. Mode says Energy Saver when it is set to vacation.Mutchc
Not bad but still needs improvement
I’m using the app with an econet 800 thermostat and a rheem furnace with a heat pump. It has been decent but I’d like to see the following changes: (1) When specifying the schedule, there should be an option for minimum fan along with auto cool/heat. For example, it’s stuffy in the morning but the temp is ok. I want the fan to run from 6-8 am. If it’s too hot, I want the minimum fan setting to be overridden so the right amount of cooling can happen. This should be very easy to implement. (2) Vacation mode control from the app is broken. I set vacation from the thermostat and we left. I wanted to reduce the target cool temperature when a heat wave hit but I could change the settings from my phone. There should be complete control of vacation mode from the phone. (3) The weather data is not very useful. Display with expected temperatures throughout the day and evening. A couple of easy tweaks and this can start to rival the ecobee software.Show lesswigglingstring
Scheduling
The app doesn’t seem to let me put in the schedule that I want in thereStupid app ridiculous
