Devastating Experience
Representative was not well trained to be knowledgeable enough to cover all of what was included in our decision. He neglected to include the information as to have back up batteries for incase of black out. We never got the batteries.
Installers for the electrical boxes had no idea what he was doing for one and for two was sloppy slow and very unprofessional. Took whole six months just to get inspection’s. And even then they had to return about four times because inspectors couldn’t pass the work for city safety. Talk about a total disappointment. Bank loaner was ready to with draw the money when the job was not completed. We had to place a stop.
Had a change of director of their department. Which meant had to start from square one to explain in the whole process to him. Jacob Walsh is or perhaps was his name. If he still is working for you all???
Installers for the electrical boxes had no idea what he was doing for one and for two was sloppy slow and very unprofessional. Took whole six months just to get inspection’s. And even then they had to return about four times because inspectors couldn’t pass the work for city safety. Talk about a total disappointment. Bank loaner was ready to with draw the money when the job was not completed. We had to place a stop.
Had a change of director of their department. Which meant had to start from square one to explain in the whole process to him. Jacob Walsh is or perhaps was his name. If he still is working for you all???
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Free power hours
App is good but it would be helpful to be able to include when your power is free in the currency equivalent settings. It only allows for peak and off peak rates to be entered. We have peak, off peak and free hours.
Needs improvements
Have two envoys and for some reason battery charge data just doesn’t populate consistently. Also sometimes I get import/export data of the same value which is not real data and then corrects itself later. Three months after my batteries and the new envoy were installed it still isn’t working. Adding now (1 month later), the issues are getting worse. Today most data has just disappeared or is ridiculously wrong I.e. 1.6MWh import etc. the battery charge% data in the energy tab is still mostly unavailable or only with one day delay. One solar panel shows just as black in Array but status is normal and the LEDs in the controller are saying that there’s no comms or power produced by one or more inverters ???? You need to get your act together and fix these issues considering the cost of your systems.
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Response from developer
We’re very sorry to hear about the ongoing issues you’re experiencing with your gateway and battery data. This is certainly not the level of performance we aim for, and we understand how frustrating this must be. Please reach out to our support team at mobile-apps-support@enphaseenergy.com with these specific concerns, and we’ll work diligently to resolve them on priority. Your feedback is crucial for us to improve our systems, and we appreciate your patience!