Too many commercials
I have streaming services for just about every channel and hat offers one. This has BY FAR the most commercials of any of them. I spend about 45%-50% of the time using this app watching commercials. Other than that it works pretty well. That’s why I didn’t give 1 star. Seems to be programmed well(doesn’t crash or anything) Wanna back it up a minute or two? Commercials. Wanna pause and switch to another device to go outside for a smoke? Commercials. Wanna come BACK inside afterward? Commercials. You can watch the same commercial break that’s at the 15 minute mark as many time as you cross that 15 minute mark. Only streaming app that does that.
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Horrible app
I can only watch one show then it just stops working. I need to delete app and re purchase , sign in w my spectrum account and watch another show but this is ridiculous so this app gets 0 stars seriously. Please fix this! I had this app for a few years now but in the beginning it worked ok. I’m so disappointed I can’t watch my favorite shows cause your app has too many problems. It’s not my connection either. Please just fix this!
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Horrible app with too many ads!
Honestly, it’s absolutely not worth downloading even with a tv subscription. There are too many ads that play too frequently at about 3 minutes a piece, regardless of your tv subscription. Also it’s extremely annoying that they will literally play the same ad throughout the entire show you’re watching. Even with the comments they make saying it runs the same amount of ads as regular tv, even with regular tv, it will still show different ads/commercials and also ones that pertain to my area. I’ll get ads on this app for states that are literally on the other side of the country that don’t pertain to me at all. They don’t have a paid subscription for you to opt in for, but require you to have a tv subscription to watch most of the shows they show. That makes absolutely no sense to me, especially considering there’s very few people that even watch live tv in a general sense. You guys need A LOT of improvement especially considering you have been around for a few years now. Free or not, this isn’t a great app and I’ve experienced a multitude of issues with it including just straight up exiting me out the app entirely. I definitely experienced everything everyone has stated plus my own frustrations. ITS NOT WORTH IT!
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Response from developer
Hey there, thank you for reaching out, and sorry to hear you are encountering these issues. Your experience doesn’t seem right. We work with a lot of folks to make the ad experience as great as possible, so please contact us via the link below and select ‘Submit a Request’, we’d love to hear more about your experience! https://gohelp.discovery.com/hc/en-us
AT&T & Direct TV
I’ve been using this app for a long time now & I absolutely love it. Only complaint is that I don’t always have access to all the shows when I should- my dad has direct TV included in his AT&T account.
On some weeks it will let me select Direct TV & log in with no issue. Other times, it won’t let me log in under Direct TV, so I try logging in under AT&T & it still won’t let me.
When I first started using the app it would connect my direct TV account on it’s own, I’m assuming it would self-connect by finding the signal to my direct TV box or something.
Sometimes I have to wait weeks in order to have access to the locked shows which is frustrating cause I use this app on a daily basis. I wait for updates on the app & even delete & re-download it sometimes, it still doesn’t solve the issue. Most of the time I just have to wait to get lucky & regain access.
On some weeks it will let me select Direct TV & log in with no issue. Other times, it won’t let me log in under Direct TV, so I try logging in under AT&T & it still won’t let me.
When I first started using the app it would connect my direct TV account on it’s own, I’m assuming it would self-connect by finding the signal to my direct TV box or something.
Sometimes I have to wait weeks in order to have access to the locked shows which is frustrating cause I use this app on a daily basis. I wait for updates on the app & even delete & re-download it sometimes, it still doesn’t solve the issue. Most of the time I just have to wait to get lucky & regain access.
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Response from developer
Hi there, thank you for the amazing five-star review! A normal experience includes signing in to the app at a minimum every 14 days, though this could be longer. Since your experience includes signing back in more often, it could be due to an error and we’d need to investigate. Please contact us via the link below and select ‘Submit a Request’ so that we can help! https://gohelp.discovery.com/hc/en-us
Not worth it without TV subscription
Yes they have unlocked content, but it’s none of the good or really interesting stuff. Without a TV subscription it’s boring and a waste of time. I would pay for a standalone digital subscription for ID specifically if offered but they don’t have one. Also... I don’t mind a reasonable number of ads , but the app will have three commercial breaks in a 12minute mini-episode, each break has 6-8 ads and you’ll see the same ad maybe two or three times in every break. I just had a 5 ad break and it was just the same ad 5 times. It makes the subpar content of the app without a subscription even less appealing because why bother putting up with the obnoxious ads when it’s not even riveting content? If you don’t have a TV subscription, stick with true crime vloggers, podcasts, and youtubers. Way better content that way.
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Great app missing one key feature
I love this app, I love the shows. Pretty much any show on this channel is good. The only thing I wish it had was a rewind button! 10 or 15 seconds would be great. I find myself having to go back multiple times during the shows I watch because I didn’t hear something right or I want to see something again and get a better look. It’s very hard to get to the exact spot you want since you have to scroll with the circle at the bottom that shows the show’s progress. Also sometimes I go too far back or to the wrong spot, and end up having to watch commercials all over again that I already saw.
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FIX THE APP
When I first downloaded the app it worked perfectly fine for at least 6 mos on my iPad. In order to watch now, I have to delete the app and download it again. I can watch one show then I have to repeat process over again if I decide to pick a different show. If I let it just play whatever it chooses, most the time it plays out fine. ID Go is my favorite app, I watch everyday but it gets annoying always having to delete, download, sign in, over and over again. The app works perfectly fine on my phone. But I don’t like watching on such a small screen and I shouldn’t have too. PLEASEEEEEE FIX IT 😩
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Response from developer
Hi Teena, this is not the experience we want you to have! Please contact us via the link below and select ‘Submit a Request’ so that we can troubleshoot! https://gohelp.discovery.com/hc/en-us
Needs to be fixed badly
I was really excited to have this app as I love to turn on a series to listen to while I work. I have a cable subscription through my local provider so I don’t have worry whether a series is locked or unlocked. Unfortunately this app is just awful. I can maybe watch 1 or 2 shows before I get the dreaded ‘This content is available to viewers who receive Investigation Discovery as part of their paid tv subscription’.
Funny thing is I pay for cable solely for this channel. Once I get this error I can’t even flip to an unlocked series. Once the error comes up that’s it for the rest of the day into the next. Not even rebooting my phone or uninstalling/reinstalling the app works. My phone is brand new and has no other issues. I can flip on my tv and have no access issues, only the mobile app. I really hope it gets fixed!
Funny thing is I pay for cable solely for this channel. Once I get this error I can’t even flip to an unlocked series. Once the error comes up that’s it for the rest of the day into the next. Not even rebooting my phone or uninstalling/reinstalling the app works. My phone is brand new and has no other issues. I can flip on my tv and have no access issues, only the mobile app. I really hope it gets fixed!
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Not like TV would be
When I received an email from the app developer they said it would be like if you were watching the shows on tv. Which isn’t completely true because if your watching the shows on tv you actually have a fast forward button to skip through all the stupid ads that there are and a rewind button to see what you might’ve missed in the show. But nope we don’t get any of that just stupid ads that repeat and a pause button that doesn’t even really seem to help when you missed something in an episode. You get stuck having to guess how far back you need to go to see what you missed. This isn’t my first review on this app but my third and I haven’t heard anything from the developers on my second one.
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Favorite Channel...Horrible App w/ No sound!
I have been a huge fan of the ID channel for years and make sure that it’s a part of any streaming package or cable package that I have.
Last year, the app worked fairly well and I was able to watch live and catch up on shows that I had previously missed. Within these last 4 months, I have not been able to watch not one show on this app. It constantly logs me out making me go through the process of signing in again and again. Also, the video will start but with absolutely no sound. I’ve uninstalled it and reinstalled it multiple times with no positive result. I’ve went through settings and have tried to figure out the issue to no avail. I can get pass the unnecessary ads with patience but to pay a premium for a cable channel app that doesn’t work is absolutely not okay especially when the app is slow, poorly thought out and designed and with no sound. Looks like the only course of action is to cancel it and uninstall.
Last year, the app worked fairly well and I was able to watch live and catch up on shows that I had previously missed. Within these last 4 months, I have not been able to watch not one show on this app. It constantly logs me out making me go through the process of signing in again and again. Also, the video will start but with absolutely no sound. I’ve uninstalled it and reinstalled it multiple times with no positive result. I’ve went through settings and have tried to figure out the issue to no avail. I can get pass the unnecessary ads with patience but to pay a premium for a cable channel app that doesn’t work is absolutely not okay especially when the app is slow, poorly thought out and designed and with no sound. Looks like the only course of action is to cancel it and uninstall.
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Response from developer
This doesn't sound right - can you please email us via the link below so we can troubleshoot this error. Be sure to include your device, TV provider, and as many details as possible. We will investigate and get back to you ASAP! https://investigationdiscovery.custhelp.com/app/ask
