Very glitchy
I love this channel and was excited to get this app. It worked great for about a month, but now it has started frequently just shutting down and refusing to play shows. I can usually watch 1 episode and then when I try to watch a second, the app will shut down and send me to my TV’s home screen. This is typically followed by me signing out, deleting the app, reloading the app, signing in again (which also tends to have issues), and then just maybe I can watch another episode or two before it happens again. Sometimes I have to repeat this process several times before I can actually get anything to play again. I love the channel but this is extremely frustrating.
Show less
So disappointing!
I don’t know what has happened. This app used to be wonderful! Suddenly everything is locked. I use Direct TV and when I try to unlock the circle spins and nothing happens. I’ve tried uninstalling and reinstalling app twice to no avail. I’ve e-mailed support and just receive back some automated response saying they can’t help. I thought ID was better than this!
Update...everything is fixed and when you are signed in there are now only 3-4 ads.
Then, just when I think it’s pretty close perfect now they have taken away the feature that tells you how many ads there are! Why??
Update...everything is fixed and when you are signed in there are now only 3-4 ads.
Then, just when I think it’s pretty close perfect now they have taken away the feature that tells you how many ads there are! Why??
Show less
Update: They Fixed It!
Update: Wow! Within a day they fixed the App! So glad...many thanks!
Old review: Used to love ID Go which always worked...started downloading individual cable apps, such as ID Go, HGTV, NatGeo, etc. when it became impossible to use Charter Spectrum’s TV App. But this past week, can’t open ID Go or HGTV, etc. beyond the initial logo screen. Can’t log in, can’t open any programming, etc., only a frozen logo screen is available. Have tried deleting and re-downloading numerous times but nothing works. Suspect it might be attributable to the atrocious services from my Spectrum Charter subscriptions (WiFi access & cable provider)...
Old review: Used to love ID Go which always worked...started downloading individual cable apps, such as ID Go, HGTV, NatGeo, etc. when it became impossible to use Charter Spectrum’s TV App. But this past week, can’t open ID Go or HGTV, etc. beyond the initial logo screen. Can’t log in, can’t open any programming, etc., only a frozen logo screen is available. Have tried deleting and re-downloading numerous times but nothing works. Suspect it might be attributable to the atrocious services from my Spectrum Charter subscriptions (WiFi access & cable provider)...
Show less
What happened??
I’ve been using this app for many months to watch my favorite episodes of several series. It’s always worked well up until just recently. I can no longer sign in to my provider on the app (Direct TV) and therefore all the blue keys are still on most of the programs that I want to watch. When I choose “sign in”, the blue circle spins and then it just stops. I can do this endlessly but it won’t sign in or even change the screen. I can use the Investigation Discovery website and sign in just fine, but that also has problems when a currently being watched show gets interrupted by something (phone call, text message, etc). It then won’t continue and the program has to be restarted. Frustrating!
Show less
So aggravating!!
I love ID channel and for the first several months, I loved the app. However, for the last couple of months it has started acting up. The app will TOTALLY shut down at LEAST once during EACH show I try to watch. Then when I restart the app, SOMETIMES the show I was watching will appear in the “Continue Watching” category, but more likely, it’s not there. So then I have to locate the show again, and start it from the beginning, and TRY to remember where I was. Then I must try to locate this point, and more often than not, it takes 3-4 times skipping through the show; as a result, I must then endure a series of 5-8 ads each time, which ends up totaling anywhere from 15-24 ads BACK TO BACK before I am FINALLY able to resume the show.
The LAST time it crashed in the middle of an episode, when I reloaded the app and went to resume watching, there were red keys on EVERY show and NOTHING would play, due to “parental control services technical issues”!!! I was still signed in with my cable provider, and there was absolutely NO WAY on the app nor the website to set or turn off parental controls!! I ended up having to completely uninstall the app and reinstall and reactivate it!!
These issues have made my time spent watching the app SO FRUSTRATING, to where it’s very difficult to enjoy watching the shows! Please, PLEASE work these bugs out quickly! I see from other reviews a majority of these problems have been occurring for several months....
The LAST time it crashed in the middle of an episode, when I reloaded the app and went to resume watching, there were red keys on EVERY show and NOTHING would play, due to “parental control services technical issues”!!! I was still signed in with my cable provider, and there was absolutely NO WAY on the app nor the website to set or turn off parental controls!! I ended up having to completely uninstall the app and reinstall and reactivate it!!
These issues have made my time spent watching the app SO FRUSTRATING, to where it’s very difficult to enjoy watching the shows! Please, PLEASE work these bugs out quickly! I see from other reviews a majority of these problems have been occurring for several months....
Show less
Response from developer
Hi there, we appreciate your feedback and your patience. We know it’s been a while since you left this review, but we wanted to check-in and see if you’re still experiencing these issues, as we have recently made some improvements to the app. If there's anything we can assist you with, please don't hesitate to reach out to us at the link below. https://investigationdiscovery.custhelp.com/app/ask
Used to work great until a month ago...
We have direct tv now app and pay monthly through Apple TV. I love ID tv and watch it all the time. Had no problems streaming on my iPad until a month or so ago. You just logged in through the direct tv provider with your email and password and it worked perfectly. I would of given the app a 5 star rating a month ago...
Now The app started asking me to sign in again and again which is new and now when I try to sign in it rejects my password and and says my password is expired and I’m not a subscriber!!!
This is so disappointing!!!
I’ve gone to ID tv’s website (in the contact us section of the website) and reported this and have left my email but no one ever responds back to me.
I see others have left similar rating issues and have spoke of this problem too.
ID TV why are you not letting us know why you are blocking Direct TV Now subscribers recently? We used be be able to log in on the app and watch your programs and go back and watch older shows on demand, now we can’t. Please fix this problem or let us know at least why you are now BLOCKING us out of the APP.
Now The app started asking me to sign in again and again which is new and now when I try to sign in it rejects my password and and says my password is expired and I’m not a subscriber!!!
This is so disappointing!!!
I’ve gone to ID tv’s website (in the contact us section of the website) and reported this and have left my email but no one ever responds back to me.
I see others have left similar rating issues and have spoke of this problem too.
ID TV why are you not letting us know why you are blocking Direct TV Now subscribers recently? We used be be able to log in on the app and watch your programs and go back and watch older shows on demand, now we can’t. Please fix this problem or let us know at least why you are now BLOCKING us out of the APP.
Show less
Too many ads
I wish you guys would make 2 different apps, like this is free and has a boat load of ads/commercials every couple of minutes. Cant you make another app that you can pay for to eliminate all these ads. I would gladly pay a one time fee of a couple bucks to have unlimited watching of shows without all the commercials. I already pay for my cable ($225 a month) which I think would mean I can watch without a commercial every couple of minutes. Or take into consideration that we pay for our cables services already and make the shows without all these ads/commercials? Or maybe just maybe have 1-2 ads per show? Just an idea. I really hope you guys read these reviews and make these changes.
Show less
No longer works
I have been using the IDgo app for months on my iPad mini with my Spectrum account. I have changed nothing but this morning all my shows are locked. The error message says it's not included in my plan. However the ID channel is in my Spectrum plan because I'm watching it RIGHT NOW on my TV!! When I click on the account icon at the top right corner, the app DISAPPEARS. So I can't even check my account.
There was a message when I first opened the app that we can now watch shows in real time as they are playing on TV. Whatever you changed to allow this has really rendered the app useless. I am using an original iPad mini with iOS version 9.3.5, the current version for this tablet.
PLEASE FIX!!!!!! I'm an ID addict and watch all the shows religiously!
There was a message when I first opened the app that we can now watch shows in real time as they are playing on TV. Whatever you changed to allow this has really rendered the app useless. I am using an original iPad mini with iOS version 9.3.5, the current version for this tablet.
PLEASE FIX!!!!!! I'm an ID addict and watch all the shows religiously!
Show less
Used to be great but...
This app used to be wonderful on my AppleTV box, but something has changed. While I love the shows and have had no problems with anything crashing, I have huge problems with the ads. I don’t mind seeing commercials; I know you need the ad revenue. What I take issue with are the commercials that are meant to be local to one area, yet are put out nationwide. I live in southeast NC, yet I’m getting ads about the mayoral election in New Orleans, some energy referendum (Line 3; whatever that is) in Minnesota, a birthing center in Pennsylvania, and a hospital in New Jersey. None of these remotely apply to me. What’s even more irritating is getting the same irrelevant ad FOUR times in a row. I swear I can recite the Minnesota farm ad. “There are over 75,000 farms in Minnesota, generating over $75 billion in economic...”. If these kinds of ads continue to be broadcast to me, I’m going to have to stop using the app. I’d be happier if the ads were even REMOTELY local for states like VA or SC or TN, but the closest ad is over 500 miles away. FIX THIS ASAP!!!!
Show less
Was great...
I’ve had this app for YEARS! It’s been awesome up until the past year or so when it was decided that you had to log in with a cable provider in order to access the entire app. Now I can’t log in with my cable provider, even though it works just fine with all of my other tv apps, because it’s not on their list of providers. Also they have their shows blocked on demand on my other tv apps too because I can’t log into their app. I absolutely LOVE the ID channel and I’m extremely upset that they wouldn’t have the same list of providers as all the rest. I’d happily pay to have the full app experience if they aren’t going to add the providers. I just wish they would do something because this is getting really old. Btw, my provider is DirectTV NOW through my Apple TV and I pay for all of my other tv apps. They also don’t crash like this one does and don’t have the ridiculous amount of commercials.
Show less
