ID go App
I used to love this app and recently, the app will not allow you to watch certain shows and episodes. Today I cannot watch ANYTHING because the episodes are all locked. I’ve reached out several times for help and it is still an ongoing issue. One show had every episode locked except one, mind you I had just watched one of the episodes that were now locked. I don’t know if this is a glitch in the system but it’s very frustrating to say the least...
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App could use a few tweaks...
I really love the ID Channel but the TV app (thru Roku) can be frustrating. My biggest complaint is that once you open the app & start searching there’s no easy way to get back to the home screen. Can’t you put that option in “*Options”? Instead you have to go back, back, back (however many screens you’ve clicked on) until you’re lucky enough to finally find the home page. Usually I end up exiting the app & going back in just to get to home page. Another complaint is the “All Shows” feature. It’s nice that they’re all listed (& in alphabetical order) but it takes forever to scroll through all of them if you need to get to one towards the end. It would be better if they were in groups such as “A-D”, “E-H”, etc. OR have the search on that page (instead of redundant search feature) & the show name would pop up as you’re typing. Like, if I typed in “Murd...” all shows would pop up that have those letters then just scroll over to the show I want. Lastly, once you open a show title, the episode description is so small you can barely read it. It looks like there’s plenty of room to use a bigger font or use bigger font with “cont’d” button (or scroll) if more room is needed (the orig air date is also a bit small). I hope you find these suggestions helpful!
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Response from developer
Thank you for the updated review and the awesome feedback! We're constantly working to make the app better, so we really appreciate getting feedback like this. We'll pass these on to our development team and keep them in mind as we work on improvements for the future. If you ever need assistance with the app, please don't hesitate to reach out to us using the link below! https://investigationdiscovery.custhelp.com/app/ask
Love ID content but...
I love the ID content and listen to it daily. But your “Continue Watching” link needs an edit just like the “Favorite Shows” and “Watch Later”. I have many shows in “Continue Watching” that I never watch, so I don’t know how they got there. But I’d like to be able to delete them, so I can find the shows that I actually want to continue watching.
I also agree with other reviewers that there is a problem with the ads. I understand that you have to air them, but I don’t need them to air three times in a row. Once is sufficient! Also, I have my settings set to “English” as my language, and recently I’ve been getting ads in other languages. That is a waste of everyone’s time, mine and the advertiser’s as I don’t understand a word and I don’t usually watch but just listen.
I also agree with other reviewers that there is a problem with the ads. I understand that you have to air them, but I don’t need them to air three times in a row. Once is sufficient! Also, I have my settings set to “English” as my language, and recently I’ve been getting ads in other languages. That is a waste of everyone’s time, mine and the advertiser’s as I don’t understand a word and I don’t usually watch but just listen.
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Response from developer
Thank you! We're always working to improve the app, so we appreciate seeing this great feedback. We'd be happy to assist you with the issues that you're experiencing. Do you mind reaching out to us via the link below so we can gather more information? https://investigationdiscovery.custhelp.com/app/ask
Love The Shows - Hate The App
I had no problems when I first installed the app but now it freezes at the banner page. I have to uninstall and reinstall the app and sign in with the cable provider in order to watch anything. Once I leave the app, I have to do it all over again. Super frustrating therefore I don’t use it very often. The repetitious commercials don’t bother me because I know it’s part of the deal. I just leave the room to stretch, get a drink or do a couple of quick chores and come back just in time for the next portion of the show.
UPDATE: Tried IDG again a few months after my initial review and it now works consistently. Thank you developers for listening to user complaints and fixing the issues with IDG!
UPDATE: Tried IDG again a few months after my initial review and it now works consistently. Thank you developers for listening to user complaints and fixing the issues with IDG!
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Response from developer
Hi there! Thanks for letting us know about your experience. We would love to help. If you could please reach out to us at https://corporatediscovery.custhelp.com/ for further assistance. Thank you!
Frustrating
I love ID content, and I switched cable providers to ensure I still had ID but having AT&T I don’t get ID on demand like I did with Comcast, so I need to use the app with chromecast. The app is so frustrating. It usually doesn’t save the shows I’m watching under “continue watching”. I don’t even understand how it decides which shows to log in continue watching because it’s so random. I just paused it to take a phone call, and when I went back to the app to continue playing the episode it refreshed so I lost the show I was watching and had to start from the beginning...which means having to sit through an insane amount of commercials. You can’t fast forward or rewind without having to sit through commercials, even if you went to the spot you left off on and were wrong. Honestly, too many commercials. I would pay extra for an ad free experience.
I just want to add that I will never consider any of the products or services that are advertised during these shows because it is so excessive, it actually is making me hate the companies advertising. I pay for cable already. I can’t use Comcast anymore because they have so many issues in my area, but I pay for cable specifically for ID access. Literally no other reason to have it. If I had on demand I could fast forward through them, but that is no longer an option with AT&T. Throw us a dang bone.
I just want to add that I will never consider any of the products or services that are advertised during these shows because it is so excessive, it actually is making me hate the companies advertising. I pay for cable already. I can’t use Comcast anymore because they have so many issues in my area, but I pay for cable specifically for ID access. Literally no other reason to have it. If I had on demand I could fast forward through them, but that is no longer an option with AT&T. Throw us a dang bone.
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Response from developer
Hi, what you are describing definitely sounds like an error. Would you mind reaching out via the link below so we can troubleshoot for you? https://investigationdiscovery.custhelp.com/app/ask
Love the app but...
I love this app and tv channel. I think it works great and I love many of the shows. Unfortunately, I do have a complaint. I truly loathe that I cannot watch every show or I am only allowed certain episodes from certain shows without tv provider sign in. I understand apps have to make money some how but, I think there should be an option to then pay for the app to get more out of it with either a monthly payment or a one time payment. This way, those of us without tv providers can still watch what we want as well as support the app.
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Love the shoes but the App doesn’t work half the time
The app is great when working but a lot of times it will say my cable provider doesn’t have access to the shows. I try signing out and back in or uninstalling app and downloading again. Sometimes one of those works and other times it doesn’t. If it doesn’t work I have to wait a few hours and eventually it will start working again. It is very frustrating especially when I’m in the middle of a show.
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Worst app EVER!!! DONT SUPPORT IT!!
TOO MANY ADDS!! DONT DOWNLOAD THIS APP TRUST ME. ID is my favorite channel with all my favorite shows on it that I watch every single day however their app on the phone, tv, Roku, all of them are extremely frustrating to the point that I have deleted all of the apps and I will actually sacrifice not watching the shows I love (on the app)in order to avoid having to watch 20 adds in just one 45 minute show. So Instead I record all my favorite shows on the cable box and pay 100$ or more per month JUST to AVOID having to watch all the commercials. I will completely just stop watching TV all together (and paying for it) if it ever gets to a point where I’m unable to avoid watching commercials. I will NOT pay for, or support an app that forces you to watch 7 adds every 5 minutes. It’s just ridiculous to even know that they have been doing this successfully for years. If everyone did not download this ridiculous app and avoided it for some time they would be forced to change the amount of adds that they put up. So bite the bullet and do not support this app and it will have no choice but to make it enjoyable. If they want to charge to avoid these adds to the people that choose to that’s fine with me.
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Response from developer
Hello, we appreciate your candor. Currently, we allocate the same amount of airtime for ads on our app as we do if you were watching us on live TV. So, you'll never have to watch more than three minutes of commercials in a break. At this time, we don’t offer a paid subscription service. We’re constantly evaluating how to get the most content out to our fans, so stay tuned for updates. If you have any questions or would like to share additional feedback, please feel free to reach out to us at https://investigationdiscovery.custhelp.com/
Good app...where do I leave content feedback?
I think the app works very well! I have had few issues with it, comparatively speaking. I wish the layout was more forthright with regard to episodes vs. short segments that appear to be a show. I have favorited shows in the past, only to have the setting disappear (more than once) — so I no longer use this feature. The thing I find to be most frustrating is the stupid 8-10 minute episodes (that are still interrupted with commercials), that are now peppered into the “On Last Night” section which is super annoying!! Overall - the app is solid.
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Frustrating
I have to load the ID Go app, give my cable password to be able to watch anything but then after almost every episode I have to delete the IDGo app and download it again and give my cable password again. Or if I close the app because I’m done watching, if I want to watch it again, I have to delete the app and start all over again. I have watched Several other apps, I’ve only had to download their app once, they open each and every time. I thought maybe it was just me, that maybe I was doing something wrong but read other reviews and I am NOT alone. Please please please fix this app, I pay a lot more for my cable just so I can watch ID both on tv and on my iPad and this is beyond frustrating.
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