No sound notification
Not getting alerts
Expired Alerts Issue Seems to Be Resolved
Response from developer
Hello Steve, yes, you are correct- we did make an update recently that allows for expired alerts to be hidden. It was actually your original feedback, along with a few others, that paved the way for that update to be made within our app, so THANK YOU very much for sharing your experience with us. We appreciate you taking the time to speak up initially, as well as for coming back to update your review!
No alerts and fire is close to my house
I filled in the form as requested. IDK why MEMA is not testing these text alerts when they do the siren test on the first of every month. A test for this alert system at the same time should be mandatory. WEA texts should be tested as well.
I am on Maui and I signed up for this alert system on Wednesday after Lahaina burnt down, for all of the major areas on the island, and I have received zero alerts. ZERO. Even though there have continued to be fires. I know for a fact, one of the towns, Kaanapali, is being evacuated RIGHT NOW. And I have not received any alert. IDK what the point of this system is if there are no alerts being issued
Response from developer
Hello ritarama723, thank you for updating your review to let us know you submitted a support ticket with us, but I am sorry that the experience of submitting that ticket was frustrating. The MyAlerts app is indeed published by the company named Konexus, so I'm not sure why you said "that company has nothing to do with your support inquiries." We appreciate the opportunity for you to let us further investigate your not receiving an alert, as that is unexpected behavior. With help from feedback like yours, we look forward to improving the total user experience. Thank you for your time and assistance.
No alerts and fire is close to my house
IDK why MEMA is not testing these text alerts when they do the siren test on the first of every month. A test for this alert system at the same time should be mandatory.
WEA texts should be tested as well.
I am on Maui and I signed up for this alert system on Wednesday after Lahaina burnt down, for all of the major areas on the island, and I have received zero alerts. ZERO. Even though there have continued to be fires. I know for a fact, one of the towns, Kaanapali, is being evacuated RIGHT NOW. And I have not received any alert. IDK what the point of this system is if there are no alerts being issued
Response from developer
Hello ritarama723, thank you for reporting this. We would like to connect with you to get more information so we can look into why this happened. This is unexpected behavior. Could you please reach out to us by submitting a support ticket here? https://support.konexus.com/kb-tickets/new. We look forward to improving the experience, and your feedback is greatly appreciated.
No alerts and fire is close to my house
I know for a fact, one of the towns, Kaanapali, is being evacuated RIGHT NOW. And I have not received any alert.
IDK what the point of this system is if there are no alerts being issued
Response from developer
Hello ritarama723, thank you for reporting this. We would like to connect with you to get more information so we can look into why this happened. This is unexpected behavior. Could you please reach out to us by submitting a support ticket here? https://support.konexus.com/kb-tickets/new. We look forward to improving the experience, and your feedback is greatly appreciated.
Not working
Response from developer
Hello, thank you for reporting this issue. We didn't have any other reports of this, but we'd like to look into it for you if you are still experiencing an issue. Please reach out and submit a support ticket if the app is still not working as expected: https://support.konexus.com/kb-tickets/new. Thank you!
Worthless
Response from developer
Hello A/:h67;:, thank you for reporting this. We would like to connect with you to get more information so we can look into why this happened. This is unexpected behavior. Could you please reach out to us by submitting a support ticket here? https://support.konexus.com/kb-tickets/new. We look forward to improving the experience, and your feedback is greatly appreciated.
Irrelevant alerts
Response from developer
Hello 6h9c, Thank you for taking the time to share your feedback with us. We're sorry to hear about the inconvenience you experienced with our app. We understand the importance of receiving relevant alerts, and we're actively working to improve the accuracy of our location-based notifications. Your input helps us in this process, and we appreciate your patience. Please don't hesitate to reach out if you have any further suggestions or concerns. https://support.konexus.com/kb-tickets/new
Asleep on the Job
Response from developer
Hello River Anne, thank you for taking the time to share your feedback with us earlier this year. We're sorry to hear about the inconvenience you experienced with our app. We understand the importance of receiving relevant alerts, and since this is unexpected behavior, your input can greatly help us improve. If you are willing to give our app another shot, we would love to get more information from you and uncover the root of the issue. You can submit a support ticket here: https://support.konexus.com/kb-tickets/new (be sure to select the 'I AM A CITIZEN' option so we can support you best). Thank you!
