Asleep on the Job
Response from developer
Hello River Anne, thank you for taking the time to share your feedback with us earlier this year. We're sorry to hear about the inconvenience you experienced with our app. We understand the importance of receiving relevant alerts, and since this is unexpected behavior, your input can greatly help us improve. If you are willing to give our app another shot, we would love to get more information from you and uncover the root of the issue. You can submit a support ticket here: https://support.konexus.com/kb-tickets/new (be sure to select the 'I AM A CITIZEN' option so we can support you best). Thank you!
Not very informative
Response from developer
Hello, we are truly sorry to hear about the wildfires near you. Your safety is our top priority, and we are deeply concerned that our app did not provide the crucial information you needed in this situation. We have made significant improvements to improve the reliability of our alert system since the time of this review. We take this feedback seriously and will continue to work to ensure our service is reliable in critical situations like these. Please reach out to us at https://support.konexus.com/kb-tickets/new if you encounter any additional issues.
Still Seeing Old & Moldy Alerts
Since posting the review below, I have found another way to clear old (& no longer useful) alerts, remove then add the location covered by the alerts. This is slightly faster than deleting, downloading & reconfiguring the app.
January 28th, 2023
I am giving a one star because it appears the developer is not interested in fixing this problem as I see people have been pointing it out for several years. There should be a means (e. g. swipe left or an Edit function that people could select alerts to remove.) What value is there in in keeping alerts that have have expired long ago still in the list? The only way I could find to remove the old alerts is to delete this app (which removes all data associated with the app), install it again & reconfigure the app. This sounds like the horrible things I hear about PCs!
Response from developer
Hello steve-of-indiana, Thank you for your feedback. We apologize for any inconvenience you may have experienced. Expired alerts can be hidden using the 3 dots in the top right corner. Please let us know if you have any other feedback or suggestions at https://support.konexus.com/kb-tickets/new.
Could use improvement
Response from developer
Hello Kare2013, thank you for sharing your feedback earlier this year about this issue. We are pleased to report that we have recently implemented an update so that you can clear old/expired alerts. By clicking on the icon in the top right hand corner on the Alerts page, a user can now hide or show expired alerts. By default, both active and expired alerts are displayed. We hope you find this update valuable, and we appreciate users like you that are willing to provide feedback so we can improve our product!
Still Seeing Old & Moldy Alerts
The only way I could find to remove the old alerts is to delete this app (which removes all data associated with the app), install it again & reconfigure the app. This sounds like the horrible things I hear about PCs!
Can’t reliably see alerts
1. I get an alert notification
2. I click on the app to see the alert
3. The app shows 0 alerts - the windows are just blank for both list view and map view.
4. Eventually after I’ve closed and opened the app a bunch of times and toggled my location settings on/off I can see the alerts, but it’s not clear what causes the app to work again.
My local county government recommends this app for getting emergency alerts, so I am writing this review in hope that the devs can fix this issue because people are relying on this service to get crucial information. The only reason I downloaded this app was to be able to get emergency alerts, and if the app can’t perform that function reliably then I’m not sure what the point of the app would be.
Response from developer
Hello chester300, Thank you for sharing your experience with our app. We apologize for the frustration you've encountered while using it. This issue has since been addressed in a previous update. If this issue persists, please contact us at https://support.konexus.com/kb-tickets/new.
Please remove outdated alerts
Why hasn’t this been fixed?
I use this app because it was recommended by our community services.
Response from developer
Hello Happy Maui, thank you for sharing your feedback in the past about this issue. We are pleased to report that we have recently implemented an update so that you can clear old/expired alerts. By clicking on the icon in the top right hand corner on the Alerts page, a user can now hide or show expired alerts. By default, both active and expired alerts are displayed. We hope you find this update valuable, and we appreciate users like you that are willing to provide feedback so we can improve our product!
Alert flags sometimes don’t go away
I like it but it’s not the best
Response from developer
Thank you for the genuine feedback! If you ever have any questions or suggestions, please don't hesitate to reach out. We're here to help!
How to delete old alerts
Response from developer
Hello, we are pleased to report this issue has been resolved. You can now clear old/expired alerts by clicking on the icon in the top right hand corner on the Alerts page. By default, both active and expired alerts are displayed. Thank you for taking the time to provide feedback that helped us improve our product.
