Won’t accept mobile phone number
The app won’t let me use my mobile phone number to make an account. Frustrating!
No Northern Ireland app
Not offering an app to top up in NI. Only available to ROI customers. This service is offered by all other service providers in NI.
It’s 2019, get your act together Electric Ireland
It’s 2019, get your act together Electric Ireland
App top up
Won’t let Northern Ireland customers use the app which is the handy option instead of using the website . Really disappointed
Sort the app out !
Absolute joke this app doesn’t work in for the north of Ireland customer Selling a product that the customer can’t even use the app for !! Sort it out “electric Ireland “ its 2019 FFS
Useless
Used many broken apps in my time but this is a joke don’t bother downloading just head to the shop with the card. I’d give a zero star if I could but Apple need 1
Why not?
Moved over from Power NI were I used there app for payments expecting the same here. Been sold on the fact that Electric Ireland are all singing / all dancing but not if you’re a customer in Northern Ireland. C’mon, get this sorted.
Disappointed
Switched on promises that it would be easy to top up . Months later still wouldn’t let northern customers top up on the app . To Mitch hassle . As soon as contract is up I will be switching back .
Martin
Can’t log in despite checking details were correct. Judging by other reviews, this is a widespread problem here in NI. Poor excuse for a “convenience” app.
APP doesn’t cover NI customers
If you live in NI then you can’t use their app (despite what the sales rep may tell you!). Very disappointed. You have to log in to their website every time you need a top up. Not as convenient as an app.
Northern Ireland
Very disappointed that App only works for Southern Ireland customers! I was used to submitting meter readings and checking my bill via my previous suppliers App and I’m less than pleased that I was not told upfront at point of sale that I would not be able to use the App. As I’m still within the ‘cooling off’ period I’m seriously considering cancelling and returning to SSE! 😡
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