Cannot create an account
It’s now March 2018 and still customers from NI cannot create and account on this app which is useless. Considering apps are for handiness sake! Had I know this i would have stuck to my previous provider whom I was happy with and able to use the app at my own leisure!
Northern Ireland customers?!?!
Why can’t Northern Ireland customers use the app? No one said anything about this !!!’ Disappointed on that.
Avoid Avoid Avoid Avoid
Do not use these cowboys. I changed last year as they offered £75 for me to switch. Boy was I sorry. Online app won’t work as it won’t recognise my mobile number and when you top up via a phone you’ll get a voice saying sorry there’s a fault yet this is after they take your money and you’re on hold for hours. Bunch of cowboys. I can’t wait until April when I can change back to my old supplier. People please avoid.
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Mr muggens
Un rateable as I live in Northern Ireland I changed over to Electric Ireland but I was never told I would have to pay in euros I knew nothing about it until I tried to top up my electric at a pay zone
The top up card is in English but when you download the app it’s pay in euros can’t you get one small item correct I wish I never heard of Electric Ireland but 12 months won’t be long going in and THEN it’s goodbye from me
Can’t Zero Tap zero star
The top up card is in English but when you download the app it’s pay in euros can’t you get one small item correct I wish I never heard of Electric Ireland but 12 months won’t be long going in and THEN it’s goodbye from me
Can’t Zero Tap zero star
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Won’t work N. Ireland
Very frustrating app, swapped over & the initial £30 + £20 credit I had lasted a good long & only needed to add electricity after few months. So downloaded app & tried registering... didn’t recognise email address, checked to make sure email was right & it was confirmation of swap over was sent there. So tried again & this time wouldn’t allow me to continue as my mobile number was not recognised as southern number “087” beginning. So after getting more irritated and before thinking of ringing customer services. I went online to site & completed registration & verified email+number. Went back to the app and still it wouldn’t recognise the details. So deleted the app and went back to site, added credit. Saved the home screen to desktop for future.
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App only for Republic of Ireland Customers
Switched to this Electric Ireland outfit wooed by an offer of £75. MISTAKE this was , haven't noticed the electric any cheaper and to throw into the mix if your a customer from Northern Ireland then delete the app as they only cater for Republic of Ireland customers.
A simple call I made has sorted that, I've switched to a better provider with a fully working app.
Electric Ireland do one your useless !
A simple call I made has sorted that, I've switched to a better provider with a fully working app.
Electric Ireland do one your useless !
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Will not let Northern Ireland customers top up
Very disappointed, switched from my previous provider- who I was perfectly happy with- as I was offered a SLIGHTLY better deal and assured that the app would be including Northern Ireland within the next couple of weeks. This was the only reason I changed, being assured the app would be updated shortly. It's a hassle trying to top up on the website- yes I know, first world problems and all that- but when it's convenience you're looking for and convenience you've been promised, it really is a let down. I would greatly recommend and appreciate if your Northern customers were thought of and given the 'promises' they were assured of. Otherwise I think a lot of customers would be more than happy to return to their previous providers.
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Mickypercy
Wouldn't take my phone number or password so delete and downloaded a few time still didn't work.
Won't accept UK mobile phone number when trying to register account using the App
Decided to download the Electric Ireland App to make it easier to submit Meter Reading. You are required to enter a Mobile Phone Number as part of the process. However, when I do the number is not recognised, even using the 0044 prefix. Very poorly thought through.
Very disappointed
I only ever topped up using the app with my previous supplier and switched as ot was a good deal but i cant top up using the app as it wont let u enter an amount in ££- urgent update required!!
