Customer Service
We are very pleased with the service we receive from Joshua Crabtree. He always goes above and beyond making sure we are well taken care of. It’s service like this that matters 100% Btw, it’s difficult to find great customer care in other banks
No issues so far , ease of navigation but old vintage look
Ill give the app a 4 star rating only because to me whats most important is the use of the app and navigation. No freezes , errors, or other issues so far which is great so far. I would definitely give it 5 stars if the app updates to a more modern look like top national banks. Iam happy with the app but there can always be room for improvement.
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Functional, but little more.
The app lets you check your balance and deposit checks, which is very useful. However, every single time you want to deposit a check, no matter how many times you’ve done it, it will always make you dismiss two screens explaining how to use the mobile deposit feature. There is no way to disable this pop up.
I understand the need to have the instructions appear the first time I use a feature, but I should be given the option to disable that message after I’ve seen it once, with an option in settings to reset all instructional messages.
I understand the need to have the instructions appear the first time I use a feature, but I should be given the option to disable that message after I’ve seen it once, with an option in settings to reset all instructional messages.
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