Great buuuut disappointing
Response from developer
Hi there, Thanks for the review. It seems that you are using our app in "no headphones mode." The backing track will be slightly muted, as this allows the app to accurately detect your guitar playing without confusing it with the backing track of the song you’re playing. Regarding famous songs: when adding famous songs to your subscription, you will be refunded your initial purchase of £100 and then charged £150 for the new subscription, which includes the famous songs. Please don’t hesitate to reach out to us at app.support@gibson.com if you have any questions, comments, or suggestions. Best regards, Matthew
Yes👍🏻
Response from developer
Hi there, Thanks for the great review! We would love to hear your opinions on our app and the lessons we have to offer as you progress through it. Please don’t hesitate to reach out to us at app.support@gibson.com if you have any questions, comments, or suggestions. Best regards, Matthew
Ukulele
Response from developer
Hi there, Thanks for reaching out! Unfortunately, our app is currently focused on lessons for acoustic and electric guitar only. However, this does not rule out the possibility of ukulele lessons in the future! Please feel free to reach out to us at app.support@gibson.com if you have any questions, comments, or suggestions. Best regards, Matthew
The advertisement was for a seven day trial, which I selected, but was billed immediately
On another note, I absolutely love the app. I’ve used many apps along the way but this one is easy, structured in a way that works well for me, and motivates me to play. My Gibson arrives any day! I can’t wait to use it with this app!
OLD review:
I was supposed to have a seven day trial. That’s what I selected. Immediately my credit card was charged. I don’t know if I want to keep the app after seven days and I certainly don’t know if I want to pay monthly or buy a year membership, but I was immediately charged, please refund and allow me seven days to evaluate so I know if I want it and I want the monthly annual subscription. There is where it says we can connect with Customer Service but I can’t connect with anyone so unfortunately, unfortunately I have to write this as a crappy review. please refund me rating on my review. Appreciate your immediate attention.
Response from developer
Hi there, What appears to have happened is that you may have signed up for a monthly subscription or had a free trial in the past. In both cases, the 7-day free trial is not available. The 7-day free trial is only offered when signing up for the yearly subscription and is limited to one per user. Please reach out to us at app.support@gibson.com so we can help you resolve this issue and assist you with a refund. Best regards, Matthew
New monthly plan is a con
Response from developer
Hi there, please reach out to our support at app.support@gibson.com and well help you out. Best Daniel
Couple Problems
Response from developer
Hi there, Thanks for the great feedback and wonderful suggestions! In the guides section of our app, we do have "Scale Workout" lessons which we feel could also be used as warm-ups. However, we are looking into ways to improve upon this. We would love to hear your opinion on these "Scale Workout" lessons. Tailored lessons specific to your skill level are a great suggestion, and it's something the team is considering for the near future. We are also exploring ways to incorporate music theory more into our app. Please don’t hesitate to reach out to us at app.support@gibson.com if you have any other questions or great suggestions. Best regards, Matthew
Nice Idea
Response from developer
Hi there, Thanks for the review. Besides the free trial that we currently offer, there are many features you can access completely for free. This includes one daily lesson, a tuner, a metronome, and Gibson TV. Don’t hesitate to reach out to us at app.support@gibson.com if you have any questions, comments, or suggestions. Best regards, Matthew
Great app, helps you learn full songs and more
Response from developer
Hi there, Thank you for the review and the wonderful feedback! We are pleased to hear that you had a good experience with our support team and that the issue you were experiencing has been resolved. We would love to hear more about how you feel our UX could be improved, as well as any other suggestions you might have! Best regards, Matthew
Great app…when it works
Another update: Unable to open the app at all. Reinstalling and trying to login results in a JSON error. Frankly, this is a great app broken by poor backend performance. Losing a star for wasting my time tonight. Will practice using Fender Play or Songsterr because they work.
Update: Latest update broke the app. After reinstalling, everything works again. Third time in my first month of using this app and I’m unable to practice due to continued server errors and software glitches. This time it’s “error loading game data”. This app can be great, but let’s face it…if you hired the best guitar instructor in the world and they didn’t show up for your lesson three times you’d find someone else. Server issues aside, I’ve had some of the most informative and productive guitar lessons in decades using this app. I’ve learned two basic skills that no other app, not even an actual guitar instructor (actually, he didn’t show up much either), has shown me. I feel like I’ve taken a huge step forward.
Response from developer
Hi there, Thanks for reaching out! We apologize for any inconsistencies caused. We experienced a short server outage last night that lasted about 20 minutes. The app is now back up and running. The team is currently investigating the cause of these brief server crashes and how to prevent them in the future. Please don’t hesitate to reach out to us at app.support@gibson.com if you have any questions, comments, or suggestions. Best regards, Matthew
Great great resource for anyone wants to self learn
PS. I design apps for living, and by the design and user experience standards, this app is ALSO TOP NOTCH!!!!
Response from developer
Hi there, Thank you for the wonderful review! We are constantly updating and improving our app to ensure that it provides an enjoyable experience for all users. We are thrilled to hear that our app is helping you progress with your guitar playing skills! Don’t forget to use the training calendar within the app to make sure you never miss a practice session! Best regards, Matthew