The AES Student Loans App makes managing your student loan account as convenient as can be! Manage your AES account from anywhere, anytime!
ACCESS YOUR ACCOUNT
· Create your online account
· Enable Touch ID or Face ID for lightning-fast access to your loans!
· Recover your username or reset your password if you're having trouble signing in
· Use verification code to securely access your account information
· Change your password and manage your biometric login preferences from your account profile
ACCOUNT DETAILS AT YOUR FINGERTIPS
· Visualize your loan balance
· View your individual loan details
· See a history of payments you've made
· Update your contact information and manage saved bank accounts
· Access your bills, letters, and tax documents
· Upload photos of documents required for account change processing
MAKE PAYMENTS
· Schedule payments quickly with saved bank accounts
· Target payments to specific loans
· Payoff loans (with current or future date quotes)
MANAGE DIRECT DEBIT
· View Direct Debit details
· Suspend a scheduled Direct Debit payment
· Cancel your Direct Debit agreement
HELP CENTER
· Access American Education Services contact information for obtaining customer support.
· Submit account related customer support inquiries.
PLAN FOR SUCCESSFUL REPAYMENT OF YOUR LOANS
· Get payment estimates for repayment plans that best meet your goals
· Change your payment due date
· Review the status of your request for Income-Driven Repayment (IDR) Plans
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Summary of user reviews
Positive highlights
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This app hasUser-friendly interface
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This app hasConvenient payment process
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This app hasInformative overview of loan information
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This app hasAbility to do almost everything as on the website
Negative highlights
🔒
This app hasIssues with login and authentication, including Face ID not working
❌
This app hasLimited functionality, unable to access full payment history or select account for payment
❌
This app hasBuggy app, with blank screens and crashes
💰
This app hasOutrageous interest rates and slow progress on loan repayment
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This app hasPoor communication about app updates and maintenance
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This app hasDifficulty reaching customer support and getting issues resolved
Face id never works!!!if my bill is past due for 6 days your message says my payment wont satisfy the amount due. how can it be delinquent if i pay the past due and the next payment isnt due until the end of the next month? your app is so terrible and i am so busy working 2 jobs (because the education level attached to this loan that i had for over 22 years now while working in in this field just wont pay for it)! The education should not be that expensive if the field of study does not pay for it in the long run..so my bill is always late because i cringe when i have to try and sign in on your app because it never works…none of my other bills are late as their apps work correctly…complained millions of times before but i know it won’t get fixed somas long as that happens expect it late. i work and do my job so you do yours!
