FACE ID NEVER WORKS
Face id never works!!!if my bill is past due for 6 days your message says my payment wont satisfy the amount due. how can it be delinquent if i pay the past due and the next payment isnt due until the end of the next month? your app is so terrible and i am so busy working 2 jobs (because the education level attached to this loan that i had for over 22 years now while working in in this field just wont pay for it)! The education should not be that expensive if the field of study does not pay for it in the long run..so my bill is always late because i cringe when i have to try and sign in on your app because it never works…none of my other bills are late as their apps work correctly…complained millions of times before but i know it won’t get fixed somas long as that happens expect it late. i work and do my job so you do yours!
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Terrible Software
As soon as you pass the due date, this software demands the next payment as well as the current payment. Then you need to write down the payment amount and enter it because the software no longer separates the current payment and the next payment. Meanwhile, the software informs you that the minimum amount due across all of the loans will not be met. It offers no information on which loan or loans aren’t having the minimum met and no information on by how much this amount has not been met. Is it a penny or $500?
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Today I paid off my last school loan
After approximately 17yrs of ups and downs, I finally got the monster of school loans off my back. Albeit a ton of lessons about money and finances, I pray I enter new stages of life more aware and more equipped.
Doesn’t let me in!!!
When I try to access my account, it is asking me for my social or my account number to verify my information. I can put either one with no dashes exactly like it says, and it won’t recognize me. It says that I have no account. I’ve deleted the app. I’ve put the app back on still does the same thing. I don’t know what to do to get help. Maybe somebody can contact me because this is extremely frustrating and useless at that.
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Wish could access more
This is probably one of the most user friendly apps available, I wish some things were accessible through app instead of going to the full website. Otherwise- app is great for monitoring and taking care of business!
Very easy and straightforward
This app is so simple to the point. You know exactly where to find everything and there’s zero confusion about which account you’re paying or paying out of. I would definitely recommend it to anyone with an AES account.
User Friendly
One of the easiest payment apps ever. While other payment apps are convoluted, tricky and designed to rip you off this one leaves no room for doubt, confusion or trickery.
Limited functionality, Face ID stopped working
I can’t access my full payment history. I can’t select which account my payment goes to. I can’t specify how much of my payment goes to the principle or interest. Face ID worked but now it does not. Zero stars for AES as a company, 1980’s era policies for defunding education, and a loan I have paid almost 20 thousand dollars towards over twenty years yet still owe more than the original loan amount.
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App Maintenance Issue
The AES app has been “under routine maintenance” fur quite some time or so I was lead to believe ever time I tried to log in. Turns out the app required an update but that was not denoted anywhere!!! This can and should be handled better in the future.
Being an individual who has never been delinquent with a payment until this app issue tells you the outcome of poor communication with an issue like this. I expect this would still be identified as my mistake for not checking to see if an update is required and so be it but really if the app is higher quality then app updates are not something I should be needing to track. Oh well. . .
Thank you
Being an individual who has never been delinquent with a payment until this app issue tells you the outcome of poor communication with an issue like this. I expect this would still be identified as my mistake for not checking to see if an update is required and so be it but really if the app is higher quality then app updates are not something I should be needing to track. Oh well. . .
Thank you
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Doesn’t Work
I have had this app and it never works!!!! It always says “ We’re Sorry…. An unexpected error has occurred. Please try your request again later or come back later.” It doesn’t seem like later will ever come. You would think with how much interest they charge they could at least have a decent app!!! Loan sharks of the student loan industry for sure!!!!
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