Outrageous Interest rates, you will get screwed if you go through them
I literally have been paying minimum payments of 450 a month for 12 yearsWhich is roughly $67,000 but balance has only gone down $7000 somethingDo the math it doesn’t sit right …I would never go through AES again I’m getting completely screwedI am never going to be able to pay this off…my 13 years your loan will be now some 20 years
Show less
Student Loan Nightmare
I have been paying this loan for what seems like 30 years. I have more than paid the original loan amount three times over. The current bill signed by President Biden should have my loan payment on hold until the opportunity for loan forgiveness is complete. I have paid on time for the majority of the last three yr even though out the pandemic period when I lost my job. Give me a break with the threats to submit to collections and tarnish my credit record.
Show less
Terrible Software
As soon as you pass the due date, this software demands the next payment as well as the current payment. Then you need to write down the payment amount and enter it because the software no longer separates the current payment and the next payment. Meanwhile, the software informs you that the minimum amount due across all of the loans will not be met. It offers no information on which loan or loans aren’t having the minimum met and no information on by how much this amount has not been met. Is it a penny or $500?
Show less
App has issues now
FaceID never works anymore and when editing the payment amount it is buggy and I need to manually move the cursor to the left over to the whole dollar side of the decimal otherwise it stays at $0.00
These things seem pretty standard for iOS apps so the devs seem like they are rookies.
These things seem pretty standard for iOS apps so the devs seem like they are rookies.
Face ID does not work
Every time I try to login the FaceID doesn’t work and I have to retype my password and explicitly clicked on save password. Then I sometimes I have to answer authentication question and or more info. Overall the login is just the main issue but once I’m in it’s a breeze.
Ap
Paying a different amount could be easier to access instead of going try steps to just apply te different amount one may want or can pay. Other than that great ap, tank you!
Questions never answered
Know one ever answers when I call. Loan payment are supposed to postponed yet you've required me to make mine through out the pandemic. I’m all for paying my loans but when a law has been passed by a legislature agree if I agree with it or not it still needs to be followed which you are not following.
Show less
Makes it easy but
Every time I login I have issues also issues connecting to other website through AES
Scheduling payments
Allowing payments to be scheduled or paid for future months before end of current month would be nice
Logging In
Unfortunately, the Face ID has not worked for several months now. Other than that, the app is fine.
