No longer works!
I used to use this app to make payments but the app had failed to work for the last few months, which is super frustrating. When I get to the “remember this device” question and select “yes” it says there’s and error and the app stops working. Hope this glitch gets fixed!
Always have trouble
I can never log in using the app without verifying ss#, last name, and DOB. And my face recognition doesn't work either. Need a reminder notification on app to set when payments at due or pass due other than mail or email.
Intentional Issues?
Seems a little suspicious. You’re in the business of collecting money form people. People are trying to pay you and you make it more difficult. Seems you’re hoping they will encounter issues and/or forget to pay you. This has been a well known issue for at least six months yet you do nothing to rectify the situation. You’re probably making more money now, including the fees, etc.
Show less
Good app
I like the app bc it has all the tools you need I. One place. It is user friendly and you can get all the information you need in one spot.
Needs a better update in order to use
This app was great for two minutes and after the new update the app doesn't recognize my device and if I do successfully log in it is just a blank screen. It's upsetting because it would be an amazing app to have for viewing and processing loan payments but it literally does not work- and I've seen numerous people have the same issue with no resolution.
Show less
Hate logging in
For some reason my Password doesn’t show up in the field when I open my Ap. Touch the Face ID as I used to, tI checks fine but won’t open. Then I have to manually put in my password, which then takes me to another page asking me for more personal info….what the heck? If someone wants to hack into my account and pay my bill let them!!
Show less
The app is no longer functional
Regardless if I preform an account device reset, delete the app and reinstall it, or delete app data, the app never successfully logs in via “auto-fill” and I am forced to input my information manually. As that allows me to successfully login, I am greeted to a blank white screen, no way around it, the app is now a reversed flashlight, and nothing else of use.
Show less
THIS APP IS NOW TRASH‼️
Maybe that will get the software developers’ attention. I’ve read review after review stating that this app only opens to a blank screen recently. I’ve had the same experience in the last couple of months. Deleting and reinstalling does nothing to fix the issue. This is unfortunate because I’ve had this app for years without any problems. What are you people doing?? Don’t you pay any attention to customer feedback??
Show less
How to get around white screen
Not sure if this has been posted but I found a fix that works for me on the iPhone. By rebooting my phone I will be able to log in and use the app. I have to do this every time so not a permanent fix but a way to get it to work.
Facial Recognition stopped working
I have facial recognition set up for sign in, and for the past few weeks it will not work, I get a message that ‘something went wrong’. Cannot find anywhere in app to reset it. A little annoying.
