Leave a Review Kinderloop Plus
UI/UX needs to improve
I struggled to use this app seamlessly as it load the whole page instead of just updating the data. The ux is pathetic and the team can focus on improving the customer experience.
I compared it to Storypark app which had far better experience than this app.deepak_sharma_
Delay on posts and notifications
The delay on posts showing up in our feed is really disappointing. We often see posts appear in our feed days or even weeks after they were initially posted by the daycare centre. The reason parents use these apps are so that we can check how our children’s day is going, and the app fails to let us do that.
We’re running the latest version of the app, on the latest phone software and still the same issue. Other daycare apps are far superior.Show lessell kae
Developer Response
Hi there, you will notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost.College assignment level app
Using this app felt like I was using some college student's assignment app. I think even students can make better app than this. This is the Worst daycare app I've ever seen. Daily chart UX is rubbish, took so much time to understand what was the update. Refreshing time also added up in this confusion as the app is horrible for updating the data. Lot of updates I get the next day because while opening the notification, it doesn't show what's new correctly. Someone's birthday, I got 30 notifications for all d wishes in comments, no way to mute, had to use phone's feature to mute the app updates.
I really can't write all the issues they have. I think the company should scrap this completely nd outsource the app making to some reputed firm. Or if u wanna fix it, APPOINT A UX EXPERT 1ST.
I've used Xplor and had amazing experience in it. Except few "cud b better" things, I loved it so much, data was accurate, the updates were clear, notification showed clear info after phone unlocked, very easy to use app.
If this was my Daycare, I'd stop use of this app right away.Show lessMital Pritmani
Developer Response
Thanks for your detailed feedback Mital, you sound like you are an expert in UX and UI so if you would like to discuss further offer constructive help, please email support@kinderloop.com and we can help.Needs a revamp!
The app is delayed notifying you when a post has been uploaded. Often the educators post during the day, and I only see the post and get notified towards the evening often overnight. Compared to another app I used at a different preschool, this one has a lot of work to be done to get up to standard.Show lessMinouche29
Developer Response
Hi there, you will notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost.Refresh issues
I often miss posts as they appear a day later in my feed, despite refreshes via the app. If you have the app open in the background and receive a notification, you lose the connection from that specific notification, to the post within the app. The browser is more reliable but not as convenient. I hope they can improve the refresh issues, as I would prefer to know what’s going on during the day as opposed to a day later.Show lesstweetypie2020
Developer Response
Hi there, you will notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost.Why are posts hidden?
App seems decent only recently started using but it’s weird that daily posts by educators are hidden inside “post search” under “more”
There should be a dedicated spot on the main navigation for this as this is updated multiple times a daysurajnebhani
Developer Response
Hi there, please email us at support@kinderloop.com so we can discuss this further as it sounds very odd and not behaviour we have seen before.Usability issues and buggy
We find the app non intuitive to use. The little dot navigation thing is horrible. Also several bugs in the workflow. Like getting a notification and it opening to the last post not the post the notification is for. Or trying to leave a comment to an incident report and the text box being too big for the phone screen and then also this messes up the ability to find the save button. So can’t sign the incident report if leaving comments. Can’t save photos.
Generally the app is not easy to use.Show lessccccaaaalllll
Developer Response
Hi there, thanks for your constructive feedback, saving photos is at the discretion of your child's educators and is a privacy decision they make. In regards to comments and signing of accident reports, please can you send us a screenshot so we can see what you are experiencing support@kinderloop.comOk. Needs lots of improvement.
Photos take a long time to be visible to family members. They are only visible several hours after educators post them.
You can’t see who liked a post.
You should have a way of opting out of notifications on types of posts you’re not interested in.LikedIt!
Developer Response
Hi there, you will notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost. Notifications are a tricky one and we are constantly trying to balance what/how they work.Don’t know which is the new post or comments
The biggest problem with this app is not knowing which is the latest or new post. I understand there are some posts which are deemed important so pushed to the top of the feed. But everytime I get a notification for a post I have to read every post till I get to the post which is new / haven’t read.
I believe there should be a flag to indicate this is new since you last refreshed the feed.Show lessch_sr
Developer Response
Hi there, you should be seeing a 'Whats New' popup when you open the app to see new elements. You will also notice that some of your posts have a little '?' next to the date/time, this indicates the actual time the post was created but then modified by the educator, Kinderloop then shares this with you at the top of your feed so you do not miss it, if it was in proper date order, it would sit within your feed and possibly be lost.Big fail since the latest update
Since the latest update a few weeks ago, the wait to import photos has become very complicated and time consuming. Having to upload photos first to then add to your post. And... no option to re-upload later. You have to crash the app and re-startkinderloop user
Developer Response
Hi there, we implemented the background upload of images so educators could continue writing their observations and not have to wait, this is also dependant on your upload wifi/4g speed. Would you mind contacting us on iossupport@kinderloop.com so we can chat to you further about your experience and see how we can improve.
