Do not do the October 2017 Update
Since updating, my phone stopped “seeing " the lock. Lattis support helped me out. What ultimately did it was inviting a friend to share the lock. He was able to unlock it. Then I was able to do the hard reset and my phone connected to it again. Back to working.
Response from developer
Hi! Happy to assist you with any issue on our support. Are you still experiencing some issues with the latest version?
Use this everyday
I bike to work everyday and my eclipse has never failed me 🙂 Love it ❤️
Works as Advertised!
Although the product was delivered a little late than expected, it works just fine connecting to my iPhone 7+. I use the bike lock on a daily basis & now it's a part of my everyday lifestyle.
Looking forward for some new features.
Looking forward for some new features.
Easy to use
Using this app everyday and no problems at all. The best? I can even share my bike with my friends! It’s simple and secure! :)
iphone 5SE working
The app now works with iPhone SE. Love this lock. The dev team quickly fixed the account issue I reported and also updated the app. I am very impressed with their responsiveness.
To recap, I have been using the lock since its release. Last week, I moved from iPhone 6 to iPhone 5SE and I wasn’t able to pair the new phone with my lock. Now it works like a charm with the app update!
If you are having trouble, try updating the app.
To recap, I have been using the lock since its release. Last week, I moved from iPhone 6 to iPhone 5SE and I wasn’t able to pair the new phone with my lock. Now it works like a charm with the app update!
If you are having trouble, try updating the app.
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Works Great!
Been using this lock for 6 months without any issues. Nice to not have to fumble with keys every time I want to lock/unlock my bike.
Lock is great, app is broken
I love the lock, but I’ve only been able to use it with the touch code. The app isn’t recognizing my password, and the Forgot Password prompt leads to an error.
Disappointed
I waited almost 3 years for the lock, and it works intermittently at best.
The problems with the app in particular (lock itself is garbage)
- Takes a long time to connect with the lock
- Crash feature goes if at slightest movement (regardless of fine tuning)
- Theft alert also goes off at slightest movement (this is actually good, but they use the same sensor as the crash)
- sometimes app simply cannot find lock to connect to, which means you can’t unlock your bike as either ride share or if the touch pad isn’t functioning (also a serious defect I’ve experienced).
Tired of not being able to unlock my bike.
The problems with the app in particular (lock itself is garbage)
- Takes a long time to connect with the lock
- Crash feature goes if at slightest movement (regardless of fine tuning)
- Theft alert also goes off at slightest movement (this is actually good, but they use the same sensor as the crash)
- sometimes app simply cannot find lock to connect to, which means you can’t unlock your bike as either ride share or if the touch pad isn’t functioning (also a serious defect I’ve experienced).
Tired of not being able to unlock my bike.
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Response from developer
Hi, We are sorry to see that you might now have the best experience with your Ellipse. Please reach out to our support if you have an hardware issue. About the app we have released multiple updates since your review. Please let us know if you are still experiencing any issues with the latest update.
Full of bugs
App is very buggy; the theft detection feature activated even when it is disabled, proximity unlock does not work, and proximity lock causes it to lock up even when I am standing right next to it.
Response from developer
Hi, Hopefully we can help you with the Ellipse app. We have release multiple updates since your review. Please let us know if you are still experiencing some issues.
My lock no longer works
App randomly logged me out. I tried going back in and it said I didn't have an account or number set-up, but I thought I must have to even get it initially working since I've been using it all summer. Regardless, I had to create a new account since it didn't recognize either an email, or existing phone number to send reset info to, and now when I try to connect it says "server error". It did this when I got to work yesterday and I desperately needed to just lock up and clock on, but I ended up being late because I had to stash my bike in some bushes. The capacitive buttons also are having issues. Extreme frustrated right now.
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