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take what you can get
i love the idea of this app so much and the only things i’d say are wrong are how much it buffers/how long it takes to load everything and then the price compared to the selection, but for price and selection i can also understand, it’s just a bit annoying but hey you take what you can get when you can’t spend a million dollars on broadway tickets. :)Show lessDeveloper Response
Hello! Thank you for spending the time to leave a review. We would love to work with you on your buffering issue, please feel free to reach out to our support team via our website help page. We have exciting shows being added and do not want you to miss a thing!Great! A Question, However
Before I ask my question, I’d like to say that the app has gone through some great improvements since I first downloaded it. However, I do have one question/critique:
Will there be a future where we can download shows onto our mobile devices for offline use? It would be nice to be able to watch without Wi-Fi or using cellular data. A lot of other streaming platforms do it (Netflix, Prime, National Theatre @ Home, etc., Dropout). Is it something to do with union rules? As a Broadway lover, some clarity as to why would be much appreciated!Show lessDeveloper Response
Hello. Thank you for reaching out. Our shows are not licensed for downloading. Any changes to this policy would be announced through our social channels.Took too long to resolved but finally did. Update
Update:
It took about a month to resolve the problem but they finally did. I hope not to go through it again. Meanwhile there is some good content on the service but too few new things are regularly added.
I used to like this service. Then, after they took my annual renewal $$ it stopped working for me. Many emails with “customer service” and they stated they closed the case as it is “resolved.” I answered back that no, I still have no access to their content and nothing has been fixed. No reply from them. Is this the only way I can get their attention? Is there any way to get their attention?Show lessDeveloper Response
We are sorry to hear that you were affected by the issues we had in December. The issue has been fixed. We are sorry your ticket was automatically closed. Please reach back out and ask to be forward to the Operations Manager and we will resolve this issue with you.