Leave a Review BroadwayHD Mobile
take what you can get
i love the idea of this app so much and the only things i’d say are wrong are how much it buffers/how long it takes to load everything and then the price compared to the selection, but for price and selection i can also understand, it’s just a bit annoying but hey you take what you can get when you can’t spend a million dollars on broadway tickets. :)Show lesshaiwjax
Developer Response
Hello! Thank you for spending the time to leave a review. We would love to work with you on your buffering issue, please feel free to reach out to our support team via our website help page. We have exciting shows being added and do not want you to miss a thing!Great! A Question, However
Before I ask my question, I’d like to say that the app has gone through some great improvements since I first downloaded it. However, I do have one question/critique:
Will there be a future where we can download shows onto our mobile devices for offline use? It would be nice to be able to watch without Wi-Fi or using cellular data. A lot of other streaming platforms do it (Netflix, Prime, National Theatre @ Home, etc., Dropout). Is it something to do with union rules? As a Broadway lover, some clarity as to why would be much appreciated!Show lessAnonymous2448
Developer Response
Hello. Thank you for reaching out. Our shows are not licensed for downloading. Any changes to this policy would be announced through our social channels.Took too long to resolved but finally did. Update
Update:
It took about a month to resolve the problem but they finally did. I hope not to go through it again. Meanwhile there is some good content on the service but too few new things are regularly added.
I used to like this service. Then, after they took my annual renewal $$ it stopped working for me. Many emails with “customer service” and they stated they closed the case as it is “resolved.” I answered back that no, I still have no access to their content and nothing has been fixed. No reply from them. Is this the only way I can get their attention? Is there any way to get their attention?Show lessHouse of Toby
Developer Response
We are sorry to hear that you were affected by the issues we had in December. The issue has been fixed. We are sorry your ticket was automatically closed. Please reach back out and ask to be forward to the Operations Manager and we will resolve this issue with you.It laggs so much
I thought this was a good option, so far I haven’t been able to watch one musical where there’s no buffering… all songs stop! That is not a nice experience. It’s annoying! Please fix this!Jen from Mtl
Fix the buffering!!!!
I recently had the chance to try out this app and I must say, I was quite disappointed with the amount of buffering it had. Specifically, when I attempted to watch "The Price of Egypt," I found myself having to close the app every 10 minutes due to constant buffering. I through it was just this show, but it was for all of them. The interruption made it incredibly frustrating to enjoy the show. Ultimately, I made the decision to stop watching altogether as it seemed like it would take forever to get through the show with such persistent buffering issues. Overall, this was a rather disappointing experience.Show lessallothernamesweretaken!!!
Developer Response
Hello, Please do reach out to support with the issues you are having trouble with the iOS app. We will be happy to work with you. https://broadwayhdhelp.zendesk.com/hc/en-usCan’t login
I subscribed 2 days ago and paid for an annual subscription. I have not been able to login on my iPhone, iPad or Roku TV. I’ve changed my password as per help instructions (several times) and still get the error message “incorrect password or email”. Obviously, it is not the email since they are able to send me the password change emails. I also have sent requests to your support team. Other than an acknowledgment that they received my request, there has been no response from the support team. I’m thinking I should cancel my subscription but I can’t login to even do that! Really disappointed because I was looking forward to enjoying the service.Show lessrofletch
Developer Response
Hello and thank you for reaching out. We did experience an issue with resetting passwords at the time of your review. The issue has been resolved. Please do reach out to support if you need further help.Sooooooooooo laaaaaaaaaagggggyyyyy!
I was so excited to download this app, and watch broadway performances, but oh my god, every 30 seconds it’s buffering for a minute or two! There’s a lot of great performances, but prepare yourself to go back to dialup times! Fix the issues and it’ll be a great app!Scott.Harvey
Developer Response
Hello and thank you reaching out. We are sorry that you have encountered a viewing issue with our app. We are working on a solution and should be releasing an new app shortly.Seriously listen to your subscribers.
Your subscribers have been saying for years now that your streaming services especially with the apps such as on the Apple TV are dismal. We want to watch your programming. You are making it next to impossible. The interface is horrible. Half the time you can’t see what you are trying to select, let alone read the descriptions because the color choices are horrible. The streaming is abysmal. Buffering after buffering. This app needs to be rebuilt from the ground up with a new developer team. This is not an isolated incident. Basically the reviews cite this. We are telling you what we want to see. Listen. If you continue to not listen you will be out of business. We are not willing to keep subscribing with out being able to enjoy the content. It’s 2023 there are plenty of programmers who are more than skilled to make this a fantastic experience.Show lessWraenfalken
Developer Response
Thank you for your feedback. We will pass your review onto our developers to be sure these issues are addressed in our new, improved app in development. In the meantime, feel free to reach out to our support team with any other issues you might have. Thank you again.Great content! Horrible app…
I love musicals and plays, and Broadway HD has a great selection! I was introduced to several new shows that are now on my watch list, but sadly, the user experience on the iOS and Apple TV apps has been horrible so far.
1) The app buffers during playback constantly, ruining the watching experience. It would get stuck and pause to buffer for what felt like forever, and when it restarted playing, it would soon start buffering again. Not fun…
2) On my iPhone, the app logs me out every time I close it, so I have to log back in every time I use the app, and there’s not even a Face ID option.
3) The app loses where you are in the show, so if you back out of the show to continue it later, you never know if it’s going to remember where you left off. Sometimes it does, sometimes it doesn’t.
4) When you’re trying to fast forward to where you actually left off or rewind to a part you didn’t quite catch, there’s no scrubbing feature. You can only fast forward or rewind at 1-2x the playback speed. This ends up taking forever.
5) The picture-in-picture function doesn’t always work, so if you are trying to multitask, good luck…
Overall, I love the content on Broadway HD, but I would honestly hire new app developers who can provide a better streaming experience.Show lessdrdannyv
Developer Response
Thank you for your feedback. We will pass your review onto our developers to be sure these issues are addressed in our new, improved app in development. In the meantime, feel free to reach out to our support team with any other issues you might have. Thank you again.Rubbish
You can’t cast… surely notJordyKB
Developer Response
Hello and Thank you for reaching out. To view BroadwayHD on a LG TV you will need an external device such as AppleTV, Roku, Chromecast or Firestick. We are excited to let you know that our tech team is working on additional Smart TV options to be available in the near future.
