Indispensable, but 🐕👈😷 to get going
To get it going, you need a card reader, internet connection, your card AND a letter confirming your online services are enabled. Maybe even another password, can’t remember.
But once you have it configured, rocks. As a frequent traveller , I depend on it. Don’t leave home without it. (And LastPass for the forgettable account number)
But once you have it configured, rocks. As a frequent traveller , I depend on it. Don’t leave home without it. (And LastPass for the forgettable account number)
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So Convenient
Reliable and convenient. No more carrying around extra cards and decoder. Logging in even easier than before. A big step forward.
Great
Does exactly what it’s supposed to.
Response from developer
Thank you for your feedback!
Works great, until it doesn’t
Much more convenient than the silly mini calculator and access card, but when it fails to work when you’re not at home and didn’t bring the analog setup, then it’s a real pain. The app is constantly telling me it has a network error (WiFi and 4G) and can’t scan a code or allow me to open my banking app. Never had a banking app fail me before and find this kind of bug incredibly disappointing. And UBS charges you money per minute to report it, so giving app feedback is annoyingly difficult.
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Response from developer
Thank you for your feedback and please excuse the inconvenience. We had a temporary technical malfunction, which has now been fixed. Please try again. If the problems persist, we will be happy to help you via email (sh-access-feedback@ubs.com). Best regards, your UBS team.
Excellent App
Only issue is you still need the key pad unit and access card to set up your mobile devices and updates can scramble the access.
Would be great if you could authorize the app set up from another approved mobile device
Would be great if you could authorize the app set up from another approved mobile device
Useless - 3 apps, a card reader & still unusable
So firstly if your phone isn't connected to the web you can't use the app. This means of your roaming. Or used your data allowance you won't be able to log in to online banking or make online payments if 3D secure payment required.
Secondly. To log in to online banking you'll still need your contract number in mind. Plus the access password. And then to make an online payment to an account you'll still need the card readers.
UBS have made too many tools to have a relatively old and established service which is not at all user friendly or well thought out
Secondly. To log in to online banking you'll still need your contract number in mind. Plus the access password. And then to make an online payment to an account you'll still need the card readers.
UBS have made too many tools to have a relatively old and established service which is not at all user friendly or well thought out
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Great App
Really great app works extremely well and I don’t have to get my security card out very often. If you have UBS Internet Banking this is a must!!
User experience is sub standard
I was prompted to download this app during a online purchase and I gave up setting the app up. It is first asking for a ‘contract number’? What is a contract number anyway? I have several bank accounts with actual bank account numbers, what is the need for a contract number. Checking the help, it references a letter I probably received ages ago and bin it at the same time. Finally I find a contract number and the app doesn't allow me to paste the actual number from the clipboard, I have to type it in letter by letter. Typical traditional banking app :( no wonder why the new comers in the sector doing so well.
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Great access app
Was a little sceptical at first as had bern used to using the secure card & reader for online access but this app is very intuitive and easy to use, connects reliably and securely- card reader is now in a drawer!
Very easy to use
Very simple app - as long as you remember your PIN you will never have to carry the card reader again.
