My Business Hub (MyTakeaway) User Reviews

FOOD HUB LIMITED

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Caution Before Partnering with Food Hub

We’ve had 40 customers waiting for refunds for over two months without any resolution. All we receive are apologies and requests for patience. We’ve made 20 calls, only to be bounced between Food Hub and Detman. Food Hub directs us to Detman, and Detman sends us back to Food Hub. Our contract is with Food Hub, so it’s unclear why we’re being told to communicate with Detman, who lacks any clear contact channels. Additionally, we’ve lost more than 50% of our business as customers believe we’ve stolen their money.

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Ravikothiya

5 months ago

Bad service in the world

Food hub service is bad in the world never choose this one. It’s not good restaurant.
If anyone you waste your time and money both.

dhanshyam tak

a year ago

Delivery service is very bad

My customer always get delivered late, and I have get refund for my customers!!!!!

kai:-)

2 years ago

No good now

It’s use to work perfect . Since new software update as well as epos system it’s gone downhill .
Thinking to get rid of it now .

Vw mk6

2 years ago

Response from developer

Hey Foodie, we're sorry to hear you feel this way. Please can you DM us on our social media channels or call us on 01782444282 and speak with one of our customer service agents regarding the issues you've faced so we can look to get this resolved for you 🥰

Georgia Fried chickens

Top one very grateful specially customer service excellent. Best Burger in Town very famous called King of All 🍔

Elyas w Eyad gian

2 years ago

Update is no good

Iv been using touch 2 success epos and app for the past 5 years its been great but recently with the new epos update is actually downgraded its rubbish updated to the new ios software and datman logs me out to say user does not exist the font on the order slips is now difficult to read and the person on the phone said the font can not be changed rather than upgrading there destroying the software completely it was easy to use now its absolute rubbish im really not happy with this

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Afftab

2 years ago

Response from developer

Thank you for letting us know about your experience. The best team to raise this with would be our Customer Service Team, who will be happy to discuss this further with you. Please give them a call on 01782 444282.

The app on my mobile

Apps not working orders from a week ago have still not moved of the screen
I am unable to do anything
I have tried to contact yourselves however no one seems to be able to help or resolve my issues
This is very worrying
Please help

milonswinton

3 years ago

Response from developer

Hi, we sincerely apologise for the inconvenience this has caused you. Please send us a screenshot of this to updates@foodhub.com and we will have a look into this further for you.

Awful app if I could give it 0 stars I would!

I only started using the app recently and I’ve had problems with it ever since! Won’t let me make changes to my own buisness opening times, Delivery wait times or to the locations I deliver too or it won’t even allow me to connect to my printer, can’t see me sticking round after my 4 week trial is up.

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1223gxx

3 years ago

Response from developer

Hello, We are so sorry to hear that you are facing issues with your My Takeaway App, and hope you accept our apologies. Your review is very concerning to us and we understand your disappointment. Please do send us an email at updates@foodhub.com and we will have this looked into with priority.

Reviews

They cant remove fake reviews left from customer on foodhub portal, had I recently where a customer was leaving 1* reviews form orders kvee 6 months ago, needs to be updated to be able to remove these as it ruins a companies rating

yousef959

3 years ago

Response from developer

Hi, Thank you so much for your honest feedback and we are sincerely sorry to hear this. We are constantly implementing updates and improvements to provide the best experience. We are working on improving the review system to offer you a better service.