Leave a Review Work Mobile
Throw some money at it
I assume this app was built to replace what’s now called Work Classic. However, I’m quite sure the developers have given up on fixing bugs, refining the interface, and adding useful features. On a busy day, I’m backed out of the screen I’m working on 40 times as I get the notification that “This job is no longer available.” Are you at all managed by The Verizon that has the #1 network in the US? Verizon Work, Fleetmatics, etc., are not up to par.Show lessIstrickland
Do not use this app if you like things that work.
Everything about this app is terrible. Switched for ConnectWise to this and it was the worst thing my company has done.Loveylovehehelol
Updated Review from August
There has been very little updating to this app in the last 7 months. Bug fixes and small issues might have been addressed but for some reason you are not listening to the end users. The functionality that is needed in the field has never been added. This could have been robust by now so I’m concerned this won’t ever “work” the way we were told it would when we signed on with Verizon Connect. What’s up Product Team? Why is it taking so long to get this going full steam?Show lessAlwaysLiv42Day
Developer Response
We're sorry to hear that you’re not happy with the app. The app does have the ability to invoice and record payments from the field. Please contact Work Support at 877-376-6622 if you need assistance with the Billing feature. We’re constantly updating and improving the Work Mobile app and hope you’re keeping up with the updates in our Help Center. Jon, Product Teamless features than before
why does the site name not appear ANYWHERE on the job in this app!? that’s a crucial piece of information that was listed on the old app and not on this one. they also are forcing users to use this new app (no longer supporting the old app) when it doesn’t even have as much features as the old one. contacting them makes no difference as we’ve told everyone we can about this problem for a long time now and nothing has changed.Show lesssavannah404
Developer Response
Hi, and thanks for the feedback. We're looking into adding the site name to job in the app. We've received a lot of feedback around that. Jon, Product Team.Users Can’t Login
And no one is answering in Customer Support!anemoliv
Developer Response
Hi, and thanks for the feedback. We did have an issue preventing some users from logging in. That issue was resolved early this morning. Our apologies for any inconvenience. Jon, Product TeamNEED AN ADMIN APP
There needs to be an admin app to make this program valuable. There needs to be a way to protect or hide certain documents or photos from the workers, but within the selected job’s details. Please make this possible. Whether that be a whole new admin app or a way to hide certain documents by putting them into a protective mode of some sort.Show lessJpaint02
Developer Response
Hi, and thanks for the feedback. Please submit more details using the Feedback button on the Work admin site on the web. We'd like to contact you to learn more about your needs around what you desribed above. Jon, Product Team.Looks good but limited
Either make another app for managers or make additional features it this one, such as:
1. Creating invoices and quotes, this app meant only for techs thy have an office does all the work at the office in real-times.
2. Take payment via stripe thru the app.
3. See all the jobs and not only jobs associated to you.Show lessActive security systems
Developer Response
I’m sorry you’re not having a great experience with the app. The app currently does allow techs to invoice from the field. Also, while you cannot view active jobs assigned to other techs, you can see the history of all jobs performed at a client regardless of which tech did the work. Please contact Work Support at 877-376-6622 if you need assistance with these features. Jon, Product TeamManager
The new app looks great, cleaned up the job cards etc…
Why did you eliminate the option to make quotes on the phone & a tech now cannot start a new job from the phone.
Why take away options the old app had?work user 11111
Developer Response
Thanks for taking the time to review the app. We’re happy you’re enjoying the new layout. We understand the features you mentioned are important to your business. While they’re not currently part of the new app, those functions can still be performed on the Work Classic app. We’re constantly updating and improving the Work Mobile app and hope you’re keeping up with the updates in our Help Center. Please contact Work Support at 877-376-6622 if you need further assistance. Jon, Product TeamSuper easy to use
I like the new updates. Super easy for my guys to use and get info back to me.James Tory
Developer Response
Thanks for the great review, James. We're thrilled that you and your guys are happy with Verizon Connect Work Mobile. We're constantly updating and improving the Work Mobile app and hope you're keeping up with the updates in our Help Center. Please be share the good news with others in your industry! Jon, Product Team
