Defender HD User Reviews

Empowerment Technologies Inc

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Never again

Other then picture quality, and the ability to record, both of which you can get with any, ANY, other system out there, there’s not much good about Defender or their so called “app”! Their app is completely worthless and there’s no support. There’s never any updates and there’s never an my attempt to make it better let alone fix anything. o assume it’s in the hopes you’ll just buy another system. Which I will. But I won’t be anything made by Defender!

No, I will never buy another Defender system again! The cameras don’t last. Not but maybe 3 years in and the infrared puked on one camera. Now, two other cameras have developed vertical multi-colored lines.

I can see now why many spend the money on Ring! Or any other brand out for that matter. At least with Ring, and many other systems; their apps work and it’s easy to share video if need be. Playback and sharing on this app is the worst!

Never again!

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Sorzy

6 months ago

Response from developer

Hi Sorzy! Thank you for your honest review! We would love the opportunity to help make this right and please contact our site support for assistance. The issue with vertical colored lines most commonly relates to the BNC cables and please test to an alternate cable to help isolate the issue. Best regards, Yvonne M. Defender Customer Experience Expert

Defender HD

I have had this security system for 13 years now and still been working good. I can check or see my staff remotely where ever the internet present.

But I am going to upgrade to the new tech system like 4K and two way talk…soon.

Timothy134

a year ago

Works good most of the time

Great system to keep an eye on things why you are away. There are times it will not let me view but the wife can from her phone or vice versa. Don’t understand that.

Daleymodel

2 years ago

Horrible app

I try contact them but body care
I can’t see my camera in my cellphone and my wife cellphone
Really bad

Quito Rod

2 years ago

Response from developer

Hello Quito, We sincerely want to help. Would you mind giving us more information about what happened here? Please reach out to our Team, so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Kind Regards, Amanda M. | Customer Experience Expert

Finally, but

I finally resolved the not getting notifications issue I was having. But now I’d like to let the developers of the app know, please make it so I can decide which cameras I get notifications from? As I don’t need notifications from every single camera. Example: I prefer and only need to get notified when someone approaches my front or back door or pulls in my driveway. So if there’s anyway you guys can do that, can make that happen, please do. Thanks in advance!

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Sorzy

3 years ago

App not windows friendly

The number one in apps are in windows! When I first bought my system with 4/wireless WiFi camera’s it was perfect. Today the Defender system does not support WiFi so if you buy a new computer or a cell that is not apple IOS you can not connect to your system. After a neighbor’s drive by shooting and now mail box thefts on our street I would NOT suggest Defender!!!

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Lzorro1

3 years ago

So many questions...

WHY WOULD I HAVE TO CREATE AN ACCOUNT TO USE THE APP?! IT WOUN’T EVEN LET ME CREATE ONE. “Password is incorrect”. WHY HAVE YOU NOT OPTIMISED THE APP FOR THE NEW IPHONE SCREENS EITHER?!

HarrisonBabutzky

4 years ago

Response from developer

Hello Harrison, I am very sorry to hear you are having trouble creating an account. Please reach out to our support team at www.defendercameras.com Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. Looking forward to hearing back from you soon. Amanda M. | Defender Customer Experience Expert

Not a very good app

I have both 1080 and 480 cameras and I always have problems with being able to view my video if I’m not connected to a strong wi-fi signal. Just recently I lost the ability to view the 480 cameras and I haven’t been able to get it to come back; I even tried deleting the device and reinstalling it several times. The app has become practically useless for me.

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Abby2girl

4 years ago

Slow to load but clear picture

It seems like the software needs to be updated. My iPhone 11 will not load but once. To open again you have to swipe up to totally close out then it will load again. My husbands older iPhone works fine. So really with an update it would get a higher review.

justgt2bme