Few shifts + new “feature” docks your pay.
I’ve worked with JJJ for years now. Once you’ve worked a certain amount of gigs, your pay rate increases to $25/hr. However, they’ve recently added a new “feature” that shows you gigs at a lower rate so you have the “option” of taking them or opting out. In actuality, this is an excuse to pay you less. Now, the location I’ve been working at only shows me gigs that range from $18-20/hr. And sure, you have the option to not accept them due to pay rate, but the problem is, everyone is now competing to pick up gigs at the lowest price, so the whole shift is filled with people working at a lower rate. The worst part of this is that I’ve seen no increase in the amount of gigs that populate.
I’ve already had issues with JJJ: There aren’t that many jobs in NYC and because of that, the jobs that do appear are impossible to snag unless you immediately tap into the app and hit accept. Everyone I know has had instances of payroll giving them improper amounts and it being a pain to get their money right. This one time I didn’t get paid for a shift for weeks, and they never reached out to me to help sort it out.
But this is the nail in the coffin. The only reason why I singled this out was because it paid well and the gigs I did work consistently with had kind supervisors (not JJJ staff). But forcing this feature onto people has pushed me over the edge. You can’t even turn it off. I’ll be searching for a new job.
I’ve already had issues with JJJ: There aren’t that many jobs in NYC and because of that, the jobs that do appear are impossible to snag unless you immediately tap into the app and hit accept. Everyone I know has had instances of payroll giving them improper amounts and it being a pain to get their money right. This one time I didn’t get paid for a shift for weeks, and they never reached out to me to help sort it out.
But this is the nail in the coffin. The only reason why I singled this out was because it paid well and the gigs I did work consistently with had kind supervisors (not JJJ staff). But forcing this feature onto people has pushed me over the edge. You can’t even turn it off. I’ll be searching for a new job.
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Response from developer
Hi Greg, we’re sorry you had a tough time with pay and distance. Our app shows location, pay-rate, and estimated gross pay before you accept gigs to give you flexibility. If you’d like to discuss further, please contact us at hr@jitjatjo.com.
Bartender!
THIS AGENCY IS A FRAUD! I do not recommend. The “gigs” are not real. They are sent out randomly once you select, it’s conveniently taken away. Keep in mind there are glitches in the app which causes lag time to get into gigs. I finally got a gig, funny thing it was located in New Jersey. I traveled from New York to New Jersey. I took on this gig thinking that I would get paid out quickly. The gig was on 9/17 at 3pm-8pm. I didn’t receive payment until 9/27. I was told immediate payment once gigs are completed during their interview process. That was not the case here. Allegedly your first payment is sent 10 days afterwards but your following payments maybe sent via quick pay but it’s not guaranteed. I should’ve received about $95 for the gig, instead I received $79. THEN…the funds was sent to the wrong account. I updated my account information several days PRIOR to payment being distributed. I called in to speak to HR aka Kanisha. She was not helpful at all and told me to call in to Payroll. She claims that she couldn’t transfer the call. I had to call in again, to payroll and Kanisha answers the phone. Then she claims she can’t assist although she’s apart of BOTH payroll and HR. I proceeded to send several emails about updating my account and receiving my funds immediately. They sent my funds to the wrong account on purpose. Thanks to Kanisha 😒 If they attempt to remedy it, then I’ll have to wait 10 business days for my funds. This was not my first and last gig.
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Don’t waste your time. If I could give zero stars I would.
There are very few gigs and when they go up they are taken within seconds. There’s no point in even putting your availability because they’ll send you what ever. The last gig I attempted to go to the venue told me they didn’t need me. Good luck talking to customer service. The HR department will say one thing and the app will do another. Even though I called them and showed up I was reported as a “no call, no show” and suspended 30days. Even though HR said I wouldn’t receive any disciplinary action. Then when I reached out again I was completely ignored. Don’t waste your time on this app. 0 out of 10 would not recommend.
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Response from developer
We appreciate your feedback! We’d like to understand your situation better. Please reach out to our Community Management team via Live Chat in Flex (top-right icon) so we can help you find more gigs and double-check you are setup for success.
Waste of time. Terrible app and communication.
Years ago this app was great, and it was easy to clock in and work shifts and whenever you had a problem you would be assisted almost immediately. However nowadays the app malfunctions a lot, it won’t let you clock in on time and you have to be very patient to reach out to someone and wait hours to get a reply and for them to fix the issues. You won’t get instant pay most of the time since instant pay requires a clock in on time, which the app won’t let you do. They also kept sending my payments to my old bank account even though I had updated my bank details, incurring in missing and very delayed payments. If you use this app I recommend you never work as a BACKUP, they say you will get paid if you get sent home but that’s not the case and you will waste your time and money on commute.
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Response from developer
Thank you for your feedback. We apologize for the issues you've experienced and are working to improve app performance and support response times. Please contact our support team to find out if you have any ongoing payment issues. We appreciate your feedback.
They have a technical problem
I’ve been working with them for years now and honestly now I’m ready to give it up, because it keeps saying that is sending me jobs and I’m not getting any of them. Also, they do not follow the break law for Illinois. Which is they should not take out 30 minutes unless you work 7 1/2 hours. Some shifts that I work with seven hours or less and they still took the 30 minutes and I asked him about that and I still haven’t got any response! But yet they keep sending me a message telling me to refer a friend. I will not be referring anyone until all is well.
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Response from developer
Thank you for your feedback. We apologize for the issues with job notifications and break times. Our team is looking into these matters and will contact you directly to resolve them.
APP IS ABSOLUTE GARBAGE
They have the same one place asking for people and when you try to accept it disappears. Wrongfully clocked out and suspended after being at said event . Tried to exempt but it was rejected. Seems like they don’t even go into investigation. Shame on these scammers. I’ll be deleting the app and warning others.
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Response from developer
We appreciate you taking the time to share your thoughts. If there are any issues that have been made in error, please reach out to us at ts@jitjatjo.com so we can quickly resolve the issue.
I love this app
Thanks to jit jat jo i was able to take care of my family during covid and after, they are always available to answer any questions a person has, and help resolve any issues, always had great jobs close by. Thank you jitjatjo i really appreciate you and all your staff
Response from developer
Hi sirsmokeot! Thank you for your review and sharing your feedback! We are pleased to know that you are having a positive experience with Jitjatjo! We appreciate your hard work and thank you for being a part of our community! Have a great day!!!
Hard to book gigs
I’ve been with JJJ 3 years and really appreciate this app as well as the many gigs I have gotten with many great businesses. Also the relationships I built with employers, where they requested me to work in their company often.
I am grateful for this.
Lately it is nearly impossible to book my favorite places. The app takes way too long to switch from the notification page unto the link page for the job.
By the time you click on invites, there is buffering for too long which makes you lose your chance at getting the gig
In other words it has become stressful to book a job because its a race for time that involves watching the app so you can hit the buttons quickly.
I spoke to JJJ about this. I update my availability alot but unfortunately I have given up on getting a job here.
I just wish they would fix this so its not so much of a first come,first served get a job.
I barely have a chance to read the job information because the job is already booked by someone in a millisecond
All in all JJJ is great to work for and I have referred people
I am grateful for this.
Lately it is nearly impossible to book my favorite places. The app takes way too long to switch from the notification page unto the link page for the job.
By the time you click on invites, there is buffering for too long which makes you lose your chance at getting the gig
In other words it has become stressful to book a job because its a race for time that involves watching the app so you can hit the buttons quickly.
I spoke to JJJ about this. I update my availability alot but unfortunately I have given up on getting a job here.
I just wish they would fix this so its not so much of a first come,first served get a job.
I barely have a chance to read the job information because the job is already booked by someone in a millisecond
All in all JJJ is great to work for and I have referred people
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Lovely environment
The supervisor and the managers very nice always taking care of the staff and always very helpful
Cook-line…pantry…
Based on my 2 days work experience through Jithatjo at Ferris Booth Commons, I found this place is AMAZING to work. Management is great, people are amazing, helpful, polite & happy. And, happy employee gives best performance. Happiness comes from great management and leadership. Poor management leads conflicts and low performance among the employees. All the employees are giving best performance at here, because as we enter through the entrance; we can feel great customer service and it goes beyond. Respect and values among the employees is great. Overall, great place, superior & fast customer service, amazing management team, great employees and equality and great values for all employees!!
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Response from developer
Hi Boka@2024! Thank you for your review and feedback. We are excited to learn of your positive experience with the app. Thank you for your hard work and for being part of our community. Have an amazing day!
