Rewards
Response from developer
Hi, there was a small delay in the competion being launched, which was the reason you were unable to find the reward sections, apologies for this. You can find the the link to reward if you open the discount screen in the app. Thanks.
Don’t expect a delivery
Wow you managed to break it again
Response from developer
Hi, we are are aware of an issue on iphone 5/5s and IOS 10.3.4 which can result in the app crashing. This is being investgated and we hope to have a fix out as part of the next app update. Thanks
Easy to use but missing a vital bit of info
Otherwise can’t fault it!
Response from developer
Hi, thanks for your feedback. This will be passed on to our Product Owners who are always looking for ways to improve the app for our customers. In the meantime, if you do require your TradePro ID, if you tap the discount icon in the app the discount barcode will pop up. Under the barcode is a 17 digit number, the last 10 digits of this are your TradePro ID. Thanks
Cannot log in
EDIT: the customer support is fantastic- I was having major issues but with a call and an email it’s all resolved. Thank you Trade Pro team!
Response from developer
Hi, please can you send the email address linked to your TradePro account to apple.devaccount@wickes.co.uk and our IT support team will review and get back to you asap. Thanks.
Looks good, crashes a LOT
Response from developer
Hi, apologies for the issues you have experienced. We have just released an app update (version 2.3.0) which we hope has resolved the issues you described. If after updating to this version however, you still encounter issues, please contact apple.devaccount@wickes.co.uk and our our IT team will investigate. Thanks.
Unusable!
Not being able to access my trade pro account is costing me money.
Response from developer
Hi, apologies for the issues you are experiencing. There was a bug on previous version of app regarding the "new version available" message, we have released a new app update today whichincludes a fix for this, so please update to this new version. If you can send the email address linked to your TradePro account to apple.devaccount@wickes.co.uk we will resolve the password issue asap.Thanks
2.2.65 App stopped working
At first: opening the app after this update return a message like “version 2.2.65 available update now” even though it had already been installed?
Now, after 2 weeks, the app doesn’t open - just a blank white screen is returned??
Previous versions worked without any issues.
Also selecting “App support” in the App Store takes you to the Wickes website enquiry form.
Response from developer
Hi, apologies for the issues you are experiencing. The issue of the "new version available" message appearing, even when you are on the most up to date version of app, will be fixed as part of our next app update, this coming Thursday, 30th April. In terms of the blank screen, it is possible this may be linked to a cached data issue. As a first step to trying to resolve, please can you delete and then re-install the app. If the issue still exists after this, please contact apple.devaccount@wickes.co.uk and our IT team wil investigate further. Thanks
Update?
Response from developer
Hi, thanks for taking the time to leave your feedback. We have a small bug in the app that means this "new version available" message is incorrectly appearing when no actual new version has been released. This big will be fixed in our next app update, which we plan to release before the end of April. Apologies for the inconvenience of this incorrect message appearing when you open the app.
Great app
Response from developer
Hi, thank you for your feedback and suggestion. This requirement has been passed onto our product team, who are always looking for ways to improve our customers experience within the app. You should expect to see this change in a future app update in the coming months. Many thanks.
