Was great. No support.
I have been emailing support for over one year with the only reply being the automated reply about getting my email and giving my ticket number. I have tried many times over a year. The two hardware Monuments are no longer for sale and I don't believe any human is in support. Why would anyone spend money on their iCloud with this type of support? These past 7 years of raid saved pictures that I saved on SS drives for safekeeping thinking I could always retrieve are lost? I wish there was a Class action suit against a company I put my trust into.
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Great Photo Backup tool
I wanted a way to wirelessly backup photos from my phone and have it be accessible to me from anywhere and this is the best device (and app) I could find. I would highly recommend it to anyone who is concerned about the privacy and quality of uploading photos to any cloud provider.
Too bad this company also pivoted towards cloud storage now. I really wish they didn't.
Too bad this company also pivoted towards cloud storage now. I really wish they didn't.
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Cannot connect when outside of home.
Issue with monument server.
Great photo backup
Good way to backup your photos anywhere you are. Run out of space on your backup drive, attach a larger capacity drive and go!
A complaint I have is that I have activated background app refresh in my iPhone, don’t close the window but go to other apps, then back to Monument app and it “reconnects.” No progress on upload to monument back home till it reconnect. Why?
A complaint I have is that I have activated background app refresh in my iPhone, don’t close the window but go to other apps, then back to Monument app and it “reconnects.” No progress on upload to monument back home till it reconnect. Why?
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iOS18
Updated to iOS 18 and my hard drive has problems and cannot be repaired by disk utility. Tried restoring it from a back up to a different disk and it works fine until I launch the iOS app and then it breaks the drive again. Can it be a mapping issue between the app and the recently update to iOS? Either way I’m stuck with no way to back up my photos now.
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Not working
App wouldn’t open, reinstalled it and now it says my monument needs a firmware update to work, not sure if it has anything to do with the latest iPhone software update, but would be great to get fixed asap.
I would steer clear of using this platform for your photos if their app can stop working and break its support for a first gen product. I bought it because I thought I would buy it once and not need to worry again.
Steer clear people!
I would steer clear of using this platform for your photos if their app can stop working and break its support for a first gen product. I bought it because I thought I would buy it once and not need to worry again.
Steer clear people!
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Utterly rubbish
Great idea but the app doesn't work, customer service is non-existing.
Was excellent - sadly seems abandonned
I’ve been a supporter of Monument Labs from the original Kickstarter, upgrading from Monument 1 to the SSD Monument 2.
In recent months, the company’s focus and efforts appear to have shifted to their Cloud platform, with support for the Monument hardware becoming unresponsive.
I can no longer connect to the device from this app, despite the Moument being connected to my network and accessible from the desktop app. Their help site provides no contact information, just a bunch of FAQs that don’t help.
I’m left wondering if this is the end of the line for the hardware. Zero communication fom the vendor does not help loyal customers.
Looks like I’ll have to move to Immich or another self-hosted solution for photo storage (again).
In recent months, the company’s focus and efforts appear to have shifted to their Cloud platform, with support for the Monument hardware becoming unresponsive.
I can no longer connect to the device from this app, despite the Moument being connected to my network and accessible from the desktop app. Their help site provides no contact information, just a bunch of FAQs that don’t help.
I’m left wondering if this is the end of the line for the hardware. Zero communication fom the vendor does not help loyal customers.
Looks like I’ll have to move to Immich or another self-hosted solution for photo storage (again).
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Too slow, face recognition and search is terrible
Too slow, face recognition and search is terrible. Need a big new update!
Very buggy
After a few years using it, it is still very buggy and unstable!
