Great Content terrible app.
Big fan of the content but the app is generally dire. Currently crashing seconds into every podcast since the latest IOS release. Among other bugs.
Fraud. Fake 1 week “free” trial
I clicked on the “get 1-week free trial” offer at the top of the mobile app. I immediately canceled the subscription after initiating the trial to prevent auto renewal. However, in my App Store's subscriptions, it didn't show up as free trial. I’m unsure whether this is a display error of the app in the first place or an issue with the database, but it seems to be the case that the transaction was not regarded as coming with a free trial and I was charged for a month because getting scammed by a fake free trial.
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Good content but broken app
Love The Athletic but when I tap on suggested stories at the bottom of an article it launches an external browser which tells me I have to subscribe, rather than keeping me within the Athletic app where I’m subscribed and can read Athletic articles. This leads to a curious situation where I’ll see a piece I want to read at the bottom of the piece I just finished and instead of tapping it I have to go to the search function to get the app to actually open it up. I know my app is out of date because I’m on an older OS but this is pretty frustrating for a subscriber
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Very Difficult App
While I love the content on The Athletic, the App has proven very problematic and there has been NO ASSISTANCE in responding to and solving issues. I stopped receiving the daily emails that I signed up for and several times reached out for help and only received unhelpful automated responses that promised follow up that I never received. Now, the teams that I followed have disappeared and I am unable to restore them. I have looked extensively on line for the contact information of Athletic technical support and I cannot find it, unlike the New York Times which provided very helpful technical support. Overall I love the content of The Athletic but without the daily emails that I have signed up for but don’t get (like on the NBA, college football, etc) or the focused presentation of the teams that I follow, it is much less fun and helpful. Why don’t they provide actual technical support?
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Can’t post comments (I’ve paid the last 2 yrs)!!!
Really like the articles (NFL & MLB) but, it seems their quality is way down from 2+ yrs ago. Also, we finally got an Astros writer & now we have no Texans main writer. But what’s even worse, is that I think I got “banned/flagged” for a comment I made 2+ yrs ago (it wasn’t terrible) because since then, I’ve been blocked out. The absolute WORST thing is that I’ve emailed The Athletic 5+ times & never even got a single response. I’m a paying customer, which should either allow me to post comments or at very least, tell me via email/phone/text, why I can’t. I rank the: Writing & article quality in the 7.5-9 range (out of 10). Customer service is 0/10. Not having a dedicated writer for my local NFL team is 1/10. And as Houston is the 4th largest city in the USA (& diehard about football), not having a Texans’ writer is either inexcusable negligence or deliberately being done (ex: since the NY Times owns The Athletic & NYC sports fans HATE the Houston Teams, we get minimal coverage). Please email me & help me get my “ability to post comments” problem fixed.
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Subscription renewal
Imagine my shock when after turning off the auto-renewal option for my subscription, my credit card was still billed. Realizing this must have been some sort of technical glitch, I reached out to support for assistance. The automated response was what you would typically expect for this type of issue.
Having now paid for another year’s subscription, I figured I’d read some fine journalism this morning. I perused the content of the Athletic and settled on a fine article. Imagine the shock when after the first paragraph receiving the “ subscribe to continue reading” message. So I’ve paid but don’t get access to the content, PERFECT!
I followed the steps which direct me to the settings page. The message clearly shows the iOS subscription cancellation on Feb 10,2024, the program has blocked my access( acknowledging the cancellation of the subscription)yet the billing department didn’t get the memo. It shouldn’t be this difficult.
It’s disappointing to have to write a review to get someone to actually pay attention. Maybe this will help get the issue resolved but I doubt it. I’m sure there will just be another lazy attempt at customer “service”.
Having now paid for another year’s subscription, I figured I’d read some fine journalism this morning. I perused the content of the Athletic and settled on a fine article. Imagine the shock when after the first paragraph receiving the “ subscribe to continue reading” message. So I’ve paid but don’t get access to the content, PERFECT!
I followed the steps which direct me to the settings page. The message clearly shows the iOS subscription cancellation on Feb 10,2024, the program has blocked my access( acknowledging the cancellation of the subscription)yet the billing department didn’t get the memo. It shouldn’t be this difficult.
It’s disappointing to have to write a review to get someone to actually pay attention. Maybe this will help get the issue resolved but I doubt it. I’m sure there will just be another lazy attempt at customer “service”.
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No access but they still charge monthly fees!
Took the Athletic up on a cut price trial.
I was never able to get access or able to cancel the subscription. Contacted The Athletic, they said it was not their issue as I must have signed up through Apple. Contacted Apple, no subscription their. No subscription under Apple ID, but yet monthly fee still being charged.
As no resolution and fee still being charged, I think I will have to request new bank cards (CVC) to stop the charge.
Well played ‘The Athletic’.
I was never able to get access or able to cancel the subscription. Contacted The Athletic, they said it was not their issue as I must have signed up through Apple. Contacted Apple, no subscription their. No subscription under Apple ID, but yet monthly fee still being charged.
As no resolution and fee still being charged, I think I will have to request new bank cards (CVC) to stop the charge.
Well played ‘The Athletic’.
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Best sports app
I am a football and NFL fan and this app is hands down the best for regular news updates about my teams and about the leagues in general. On game days you can view live scores and in game stats about players and everything in between. Furthermore, the best part about the app imo is how you can follow your teams, leagues and cups, and view news about each specific area at any one time and read through news articles about them seamlessly. Every sport has its own writers who post regular content and articles all a mixture of facts and opinions - the articles are written in such depth, with stats about games and players from past seasons/games for every match up. Also it includes betting odds - which I don’t do but can be useful for some people. Overall I would 100% recommend this app for any sports fan who loves staying up to date with their favourite teams and their chosen sports.
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Unwanted notifications
In the past week the app has started sending me dozens of Football Manager story notifications every single day. I have zero interest in this and there is no way in the notifications settings to turn it off. You clearly have a sponsorship deal with them and are trying to push the sponsored content hard. But it’s a good way to get your app deleted and subscription cancelled.
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Not what it used to be
Still my go-to sports site. Mostly subscribed because of DGB, Duhatschek, Habs coverage & ability to jump into local coverage for cities in (primarily) NHL, NBA. The Athletic seemed to have hired the best local writers for their teams. The 1st 3 still great but Mtl site had 4 writers now 1 (Basu is excellent) & 3/4(?) of the teams no longer have a beat writer. This site is 25% of what appealed to me when I subscribed.
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