The worst experience ever in an App
I have had!
First, never recognized the email linked with my card, so I must to create
a profile with a different email address. After that, when I accessed into
the app, it showed me two profiles!!! The original, linked with the card I
paid, and the new one, why? I don’t know!
I went to settings in the new account, to delete this account and I stay
with only one, but the app hasn’t any feature to delete the account.
So, I have two accounts, one unnecessary, and I don’t know what email I
need to type to access, because with my first email (associated with the
card I bough) your app doesn’t recognized, and rejected my phone number because is associated with the second account that the app forced me to create.
And the worst of the worst, the email to write to support hasn’t a simple,
very simple, link to write directly on their web.
Did they asking us for invest in their company months ago? Improve the app first, and You invite us when you have an app with potential successful
Response from developer
Hey Sergio, we are sorry to hear about the issue with the experience. This is an issue that has likely come about due to an update that we recently released that allows users to switch back and forth between profiles, a feature that many of our users had requested. Fortunately, this is an easy fix! Please reach out to us directly at support@blue.social and we can help you sort this out by deleting the additional account on our back end to get you connected again. We appreciate you having been with us for so long, and we will do our best to rectify this for you. Thank you for giving us this opportunity.