Latest update broke arena, can’t get to app support
Response from developer
We're sorry to hear that you're having this issue. We'd like to help you resolve this. Please reach out to our support team at https://bit.ly/helphustlecastle
This game is broken.
I’ve been playing this game for a few months now, and it’s a pretty good time waster. However, it is 100% pay to win. If you’re not willing to fork over money (bare minimum for a premium account and the goblin, which I have done), you’re not going to get anywhere. Everything you need to build is too expensive and takes way too long. It can take days to save up to build a single room. The combat is completely broken. I’ve unlocked every map, so I usually have around 14 people to attack, and usually maybe attack one of them. Every single other person is hundreds of thousands of attack points above me, and I’ll waste all of my food trying to change them to someone I can attack. Because of this, you can’t build up money to buy things to make yourself better to be able to fight them. Such a good idea, a really fun game early on, but once you hit a certain point (level 25+), the game breaks and you basically can’t pay it unless you pay. The latest “sale” is giving a discount on some stuff from ~$1100 to $150 - that’s not a sale, that’s a rip off.
Response from developer
We appreciate your feedback and understand your concerns about the game's balance and progression. It can be tough when resources feel limited and combat seems unmanageable. Your insights are important, and we value your perspective on the pricing. Thank you for sharing your thoughts with us!
Not as advertised
However, the ad issues seem to have re appeared, the ads take ages to actually load, cause the game to close at times and if they do play, 40% of the time you don’t actually get the reward for watching the thing.
Response from developer
We're sorry to hear that you're having this issue. We'd like to help you resolve this. Please reach out to our support team at https://bit.ly/helphustlecastle
Ok, however not as advertised!!!
The ad issues seem to have been fixed, but the developers introduced a way of paying to be ad free for a given period of time which would be great if they offered it as an option in the current offers! My husband has had the offer twice and paid for it each time! I’m still waiting for the stupid offer to actually appear to me. I’ve searched the marketplace and internet and can’t find where to find this elusive advert free option!
Response from developer
We're sorry to hear that you're having this issue. We'd like to help you resolve this. Please reach out to our support team at https://bit.ly/helphustlecastle
Ok but, NOT AS ADVERTISED!!!
The ads played within this game also seem to cause it a lot of issues with crashes or freezing.
Response from developer
We're sorry to hear that you're having this issue. We'd like to help you resolve this. Please reach out to our support team at https://bit.ly/helphustlecastle
Fun game, prepare to spend real money to get to the top
During events you literally cannot get the top prize unless you pay real money to buy a “ticket” to enter.
Response from developer
Hi, thanks for the feedback. We’d like to help! Are you able to tell us what you didn’t like about the game specifically? Providing a bit more detail will help us take your feedback into consideration! You can reach out to us here https://bit.ly/helphustlecastle
Devolved into a kind of clickbait game.
Response from developer
Hi, thanks for the feedback. We’d like to help! Are you able to tell us what you didn’t like about the game specifically? Providing a bit more detail will help us take your feedback into consideration! You can reach out to us here https://bit.ly/helphustlecastle
Algorithm is messed up.
Otherwise it’s a fun game. Just don’t let cash players make it unplayable for the rest of us 🙂
Response from developer
Hi, thanks for the feedback. We’d like to help! Are you able to tell us what you didn’t like about the game specifically? Providing a bit more detail will help us take your feedback into consideration! You can reach out to us here https://bit.ly/helphustlecastle
Fake ads ( do you really need them ), delete this game now
Response from developer
Hello, Thank you for your feedback. We understand your concern about the ads not matching the nature of the game. We will forward your comments to our team to ensure better ad content in the future.
Wrong direction
Now, they have rolled out Titans. What are Greek mythology creatures doing in a medieval castle you ask? Well, I’m wondering the same thing. They are overly complicated and at this point have no impact on the rest of the game. But apparently this will be required in order to remain competitive, but only if they are the highest class. Grinding and farming are nearly impossible even on the “easy” setting.
This was a fun game to sit back and relax with. It was enjoyable and fun. Now it’s a chore and feels like a second job. Only difference is that a job pays you. I’ve stuck around and continued to play because I enjoy the friends I’ve developed in the game, but that will only last so long. When are the devs going to realize that they are destroying their own creation? Just sad to see it dying