ROSEGAL User Reviews

DAIMA E-COMMERCE (HONG KONG)LIMITED

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Faulty item

Received item which happened to be faulty. I have not had better service than this from anyone, couldn’t do enough to help me, Very polite in the end received new item. Would recommend them to anyone.

4xxxxgold

7 years ago

Response from developer

Dear Customer, We would like to thank you for your kind review. We at Rosegal will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you. We look forward to seeing you at Rosegal.com again soon. Many thanks, Rosegal Customer Service Team

Clothing

Beautiful clothes, so happy with my first order that I have already placed another order, excellent service, highly recommend

Ooopsybooboo

7 years ago

Do not recommend.

I was super excited to purchase from Rosegal because they have some very cute things. I ordered two pieces of Lingerie. One came in fine, a few loose strings on the lace, but otherwise fine. The other item, however was absolutely AWFUL. It was a black nightie type of thing with a thing bottom and the top had two long tears going down half the length of it and the bottoms had one leg hole that was MUCH smaller than the other and also MUCH too small to fit a leg in. I can’t even return the items even though I can’t wear them because they don’t accept lingerie returns. I tried to leave a review and 1. The comment section says you can use 3000 characters but when you go to submit it you get a pop up that tells you to use no more than 140 characters and 2. I couldn’t even submit the review because it always says ‘failed’ when you push the button. I am extremely disappointed and I highly recommend not downloading. I’ve had better luck with Wish.

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Ariel Michele

7 years ago

Response from developer

Dear Customer , Thank you for your feedback. We are sorry for the inconvenience caused. Could you please tell us your order number so that we can offer the proper solution? Or you can send us a ticket here: https://support.rosegal.com/ticket/ticket/index?st=1 Many thanks, Rosegal Customer Service Team

Yes Superior, BUT!!!!

I already have this app.....I have just placed an order.....now it wants me to download the app again but it doesn’t let me open it....this is quite annoying!!!

Carole 93

7 years ago

Response from developer

Dear Customer, Thank you for your review. Please kindly note that we will try our best to resolve the issue for each customer. Please send us more details to support@rosegal.com or submit a ticket here: https://support.rosegal.com/ticket/ticket/index?st=1 Many thanks, Rosegal Customer Service Team

Some great, some awful

I ordered 2 bras and 2 shirts. I made sure to use the size charts because you definitely need to pay attention! The bras were soooo wonky that I couldn’t wear them and unless you have two boobs in the 6 inch center of your chest they won’t fit anyone lol, could return them but I’ll probably just throw them away because they were only $5 each. But the shirts fit and look amazing on me!! I’m short and fat, so shopping for clothes is rarely fun. I wear a 1x normally and according to the website I needed to order 3x from them. I actually have trendy, cute clothes because of this website!! I’m about to order again, I finally am able to wear things besides fat old lady tops!!

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Jujumomma3362

7 years ago

Response from developer

Dear Customer, Thank you for sharing your experience with us. We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible. We look forward to seeing you on Rosegal.com again soon. Rosegal Customer Service Team

Really sucks

Loved everything I order, but when u $56.00 for ur purchase and you received a call form DHL that u have a custom clearing fee of $36.00, all of a sudden it now $92.00. And for that reason it's get a one star rating.

DaFanOfGames

7 years ago

Response from developer

Dear Customer, We are sorry that you have had to incur local customs issues. Please kindly refer to our tax and duty policy here for more details: http://www.rosegal.com/tax/. Could you please tell us your order number so that we can offer the proper solution? Thank you, Rosegal Customer Service Team

App issues

I absolutely love this app. I’ve bought a few things off of it and they fit and would love to keep it but the app keeps crashing either before I try to look at something and a little bit after looking through the app and it’s annoying. Please fix these issues soon cause I don’t want to have to get rid of it. Thanks

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DAC68

7 years ago

Cheating business

My order was processing for a month. I tried to contact them but no reply after 2 weeks. Then, they told me the order was declined (No notice was sent to me) !?!? And they did not refund. Cheating business! They just take your money. Don't buy here!

Hanabi-nee-san

7 years ago

Response from developer

Amazing

Love this app, I spend any spare time scrolling through all the clothes. Have bought off here many times never had a problem and everything always looks amazing on! Highly recommend

Beth McDonald

7 years ago

Terrible app

I was so excited to downloaded this app only to have it crash every single time I use it and empty my shopping cart. For that reason I am deleting it and will not be purchasing anything from this site.

Adickison0409