Leave a Review KeyWe (old)
Was working great, now can't log in
Love this app and it's worked very well for me up until the latest version. I use Google Login for me account, but now there is no option to sign in with Google. When I try to recover my password with "forgot my password" it just tells me that my account is done through Google and I need to log in that way. Again though, there is no Google login option. Just phone number and email are options.Show lessDeveloper Response
sorry. Please provide your detailed account information. We do not have any information rights to the Google Account. Please contact us at support@thekeywe.com. We will solve the problem.Needs a ton of work.
The app no longer works and just crashes every time I open it after deleting and reinstalling it on iOS 13.6.
This never really worked well when it would open, so I guess it’s just useless.
I can still use the hardware as a lock but not very happy and don’t recommend to anyone.Developer Response
Hi, This is the iOS 13.6 beta version. There is no way we can fix it because it is not a fully released version. It is recommended to use it in the official iOS version 13.5. When iOS13.6 version is officially released in the future, it can be used.No nfc on iPhones
Door locks with nfc don’t work as Android you get an nfc option in the app and on iPhone no nfc option. Also crashes on iPad.Developer Response
NFC functions vary depending on the performance of Android phones. To use, the keypad of your Android phone and door lock must be turned on (light on). The iPhone does not support NFC functionality. And the iPad can't control our door locks. We can only use mobile phone devices that can actually make a call.