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Can’t get login to work for over a year
Downloaded the app after loan transfers over. Haven’t got it to work in over a year. Periodically change password to see if it will work. Only works on the web browser of the computer and plug in same info here and can’t get it to work. Confusing on all the website changes that have been made. Would be nice to just use an app…Show lessRusswhit
Good app but need improvement
Please add the ability to add more than one payment account. It’s really irritating to have to add a different one each time i need to pay from it. Sometime I pay the mortgage and sometimes my husband does. But you can only save one account at a time. If I could add both, that would make paying my mortgage a whole lot easier!Show lesssmurf72
Terrible App and Terrible Service
They will take days to pull your funds after you’ve selected “pay mortgage.” Then charge you a late fee. If there is any misunderstanding on the side of your financial institution, YOU will be punished.
One way is by taking your ability to pay on here away entirely for a length of time. They will actually punish you by making it more difficult to pay your bill. The mindset behind this only allow them to accrue more late fees.
Today is the second time this has happened to me personally. This is an awful service that really only excels at making the process of paying your bill more difficult and expensive than it should be.Show lessTheFatSki
Easy
No frills app. I love it!!!! I just want to make a mortgage payment and boom your done!! I can’t understand why some companies want to make bill payments so difficult when it doesn’t have to be that way!! I recommend 100%applynamed
Payment for mortgage
I like this app. I just wish you were able to pay weekly if you wanted/or make any amount if you wanted to pay ahead. Also chatting with mortgage company if needed.1ladyamazon
Glitch in the “Add Mortgage”
This app was good until my mortgage transferred and caused me to lose access to viewing my information. When trying to add the new one in the app, the number keyboard does not go away so it covers the “submit” button. There is no way to make the keyboard disappear. This is extremely frustrating as the website never loads either. I’m just left with a blank white screen when clicking the website. I’m on an IPhone 15pro. Please fix these asapShow lessWirks Great
Mostly Good…
App wouldn’t let me select payment on the due date… kinda weird. And had to reach out to FSB to correct the amount. Not sure how they messed up the amount of my mortgage, but they did - not necessarily the apps fault. I’ll report back after a few payments.captben7
Payment issue
I was unable to apply an interest payment on my construction loan, because of an issue of miss allocation for my payment of interest that went to principal instead. What a mess.LorettaLater
We link to split our mortgage payment.
We always used the FSB app to pay our mortgage and, while it was far from polished, it allowed us to split our mortgage over two pay periods.
Now with the change of service we have a prettier app to use, but the trade off is far from worth it. We are no longer allowed the freedom of spit payments on our terms and we dislike that fact quite a bit.Show lessDavidLKennedy
Works great except face id
The app is easy to use and informative but its really annoying to have to log in every time I want to see anything with my mortgage (even after coming back after a few minutes). If the session expiration has to be a small amount of time at least have face id work properly to log in. Happy to revise the review once face id login is fixedShow lessmh180005
