Horrible mortgage loan experience
The customer service was horrible. Our Morgage broker Patrick Morrison did not follow up with us to give us update on the application. We had to always call. He would send email with different mortgage approval amount and when we called for clarification we would receive a different approval amount. They waited till last minute to let us know we were not approved after calling them multiple times to get an updated. We were told we are approved then not approved. Minutes after being told we were not approved Christ Macilquham (loan processing team) calls and say we have been approved and we will continue with the loan. He sent us a new offer letter. The next morning the offer letter was resend and we had to call Rocket Morgage to find out what happened. They investigated and apologized what happened for the miscommunication. Patrick Morrison or Chris Macilquham did not call to apologize they ignored our phone calls. We did get our home through NOVA loans. I was so disappointed with Rocket especially when I have a previous home loan with them.
Show less
