Horrible mortgage loan experience
The customer service was horrible. Our Morgage broker Patrick Morrison did not follow up with us to give us update on the application. We had to always call. He would send email with different mortgage approval amount and when we called for clarification we would receive a different approval amount. They waited till last minute to let us know we were not approved after calling them multiple times to get an updated. We were told we are approved then not approved. Minutes after being told we were not approved Christ Macilquham (loan processing team) calls and say we have been approved and we will continue with the loan. He sent us a new offer letter. The next morning the offer letter was resend and we had to call Rocket Morgage to find out what happened. They investigated and apologized what happened for the miscommunication. Patrick Morrison or Chris Macilquham did not call to apologize they ignored our phone calls. We did get our home through NOVA loans. I was so disappointed with Rocket especially when I have a previous home loan with them.
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Becoming unusable???
The app has become close to useless as of August. It will not tell me the date of my Scheduled Payment. I have been using this app for years with great confidence, but as of this August, not so much. I usually schedule my next month’s payment early in the month and then double check on it a few days before it is due for verification that it’s all set. I have been very satisfied with the app until now. I have emailed back and forth with Support for a couple of weeks and I called support to see if this issue might be resolved with no resolution yet. I am hopeful for a good outcome. Update; the app has been updated and is SEEMINGLY working much better as it use to. Please keep up the fixes that you have done and I’ll raise my rating appropriately. Thanks for your attention and support.
Update: The app is working very well now and is intuitive and easy to use. Good job developers. You get five stars now.
Update: The app is working very well now and is intuitive and easy to use. Good job developers. You get five stars now.
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Great at first
They was awesome at the beginning but after that they will do nothing to help you out. I was told I could get my PMI taken off with no problem after I paid a certain amount of loan paid off. And that is not true without having to refinance the loan again. Next they say they are here to help and care about their customers. What they really mean to say is they care about your money not you. Anytime you have an issue and ask for help they tell you that you have to be three months behind before they will even try to help and even then you have to apply for help and you may not even get approved for the help. My first loan was fine and never had an issue, my second home I went through the again and nothing but issues. I will be looking for a new home by the end of the year and rocket mortgage will not be on the list of lenders I will look into.
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Response from developer
Hi there! Thank you for your feedback! I am sorry you're not having a great experience. May you please send me an email with your contact information, loan number, and more details regarding this situation. You can reach me at Andrew@rocketmortgage.com.
They’ve continued to refine and make easier
I’ve been using this app for the better part of five years and with each slight update, it gets a little bit easier to use… As an example, adding extra to the principal used to be a little bit of a headache, but now it’s a simple as a new screen, where all the data that you need is there and you just plug-in whatever variables you want to change and it shows you the complete change. One thing that would be really nice and that would help people with their financial literacy is if there was a way to have it on the fly show you what the long-term benefit of making those extra payments was.
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Rocket Mortgage and the App is the Bomb!!
Rocket Mortgage has been with with every step of the way since day one. At first I thought they were slow getting back with me but it was just really my excitement about want to hurry and get my house and my impatience but Eric and different agents male and female really knew what they were doing and I got my house at a price I can deal with every month and just about everything is included in with my payment and the App even makes it better!! You can click on the app and make a payment anytime you like and it even keeps track of all your payments and gives reminders of when your payment is due. I love Rocket Mortgage.
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Becoming unusable???
The app has become close to useless as of August. It will not tell me the date of my Scheduled Payment. I have been using this app for years with great confidence, but as of this August, not so much. I usually schedule my next month’s payment early in the month and then double check on it a few days before it is due for verification that it’s all set. I have been very satisfied with the app until now. I have emailed back and forth with Support for a couple of weeks and I called support to see if this issue might be resolved with no resolution yet. I am hopeful for a good outcome.
Update; the app has been updated and is SEEMINGLY working much better as it use to. Please keep up the fixes that you have done and I’ll raise my rating appropriately. Thanks for your attention and support.
Update; the app has been updated and is SEEMINGLY working much better as it use to. Please keep up the fixes that you have done and I’ll raise my rating appropriately. Thanks for your attention and support.
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Rocket Mortgage App & personnel
App has easy to follow directions. The process for auto pay was simple and could be completed quickly.
I hope that Rocket Mortgage increases the amount of space for account holders name on bank account (mine is very long; but I abbreviated). I also hope that I have another opportunity to pay monthly on principle (when I can). Thank you for simplifying the refinancing process. I especially want to express my appreciation to Mr. Patrick A. Thomas,Jr. ( Rocket Mortgage’s Presidential Banker) for giving me the absolutely best deal possible and having a very calm demeanor even when I got cold feet.
Thank you Mr. Thomas, Jr. for focusing me and keeping me on track.
I hope that Rocket Mortgage increases the amount of space for account holders name on bank account (mine is very long; but I abbreviated). I also hope that I have another opportunity to pay monthly on principle (when I can). Thank you for simplifying the refinancing process. I especially want to express my appreciation to Mr. Patrick A. Thomas,Jr. ( Rocket Mortgage’s Presidential Banker) for giving me the absolutely best deal possible and having a very calm demeanor even when I got cold feet.
Thank you Mr. Thomas, Jr. for focusing me and keeping me on track.
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I had a 830+ FICO score until Rocket Mortgage dinged my credit score
They bought my loan from Mr. Cooper, didn’t transfer my autopay or correct phone number, then proceeded to send me spam. In between the spam they said my payments were late, didn’t let me pay online or set up autopay online. I gave them my debit card number on the phone and they still didn’t process my full payment. They then set up autopay and it didn’t go through because of some mysterious flag on my account that most of the reps didn’t understand how to fix. I had to call them daily to get a resolution. Andrew then sees my bad review in the App Store and asks for my loan info to research it. Guess what happens next. Crickets. Absolute silence and no response. Think twice about doing business with a company like this. I have no choice! I did not want to Rocket Mortgage to buy my loan and ruin my credit. I had 11 years of on time mortgage payments and a 830+ FICO score until Rocket Mortgage bought my loan.
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Response from developer
We're sorry to hear about this experience and would like to research this further. If you could, please email Andrew@rocketmortgage.com with your loan number and contact information. Thank you!
Rocket Mortgage and the App is the Bomb!!
Rocket Mortgage has been with with every step of the way since day one. At first I thought they were slow getting back with me but it was just really my excitement about want to hurry and get my house and my impatience but Eric and different agents male and female really knew what they were doing and I got my house at a price I can deal with every month and just about everything is included in with my payment and the App even makes it better!!
You can click on the app and make a payment anytime you like and it even keeps track of all your payments and gives reminders of when your payment is due. I love Rocket Mortgage.
You can click on the app and make a payment anytime you like and it even keeps track of all your payments and gives reminders of when your payment is due. I love Rocket Mortgage.
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Everything You Want from a Mortgage App
Sleek, modern, simplified and well maintained. Mortgages are stressful. Period. This app doesn’t add to that.
I’ve had it going on nearly 2 years now before writing a review. It’s had my back with tax documentation, up to date changes in mortgage payments, and even a breakdown statement reminding me of why I’m paying what I’m paying.
I’m 25 years old, and if you’re looking at this during the housing market we’re currently in at around the same age I am, you know this market is a dumpster fire. Rocket Mortgage may not put the flames out, but it will sure cheer you on while you’re fighting it—and you’ll be glad it’s got your back. Good luck to everyone out there.
I’ve had it going on nearly 2 years now before writing a review. It’s had my back with tax documentation, up to date changes in mortgage payments, and even a breakdown statement reminding me of why I’m paying what I’m paying.
I’m 25 years old, and if you’re looking at this during the housing market we’re currently in at around the same age I am, you know this market is a dumpster fire. Rocket Mortgage may not put the flames out, but it will sure cheer you on while you’re fighting it—and you’ll be glad it’s got your back. Good luck to everyone out there.
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