We love Rocket Mortgage
This is our second time working with Rocket Mortgage and couldn’t be more happier they make this process so easy and walk you through everything everyone you speak with is so nice no matter who it is and of course Dan Perisic is amazing he answered all our questions and makes you feel confident in your decisions you make he is extremely knowledgeable we are very happy with Rocket Mortgage we refer you guys all the time to thank you for all you do for us thank you Dan Perisic for all your help and hard work to help us for all our mortgage and refinance needs !!!
Kurt & Kim Barthel
Kurt & Kim Barthel
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Great except…
So far we have loved Rocket Mortgage. I would recommend them to anyone, they have dumbed down everything for us and our first house, and been there basically the entire step of the way so far. We are close to close at this time 4/4/23, less than 16 days now!!
The two thing that pisses me and my wife off though is signing into the app and the points system.
The points system is awesome, a fantastic idea, but it NEVER works on the app. Always has technical difficulties, my phone or my my wife’s phone. Unless you log onto the computer it’s awash. Right now we are so busy getting this ready it’s just been frustrating. My wife has made a point to log on, but still a pain.
The worst part though is that signing into the app. Every. Single. Time. We go to pull the app up we have to put the password in, then it sends a text to confirm it’s me, then logs you in. If for whatever reason I am looking something up I don’t understand or need to use the calculator, and have to minimize the app, I have to go through the entire process again. I do not even have to do this with my bank account app!! It uses a PIN number (it gives you the option of PIN or password) and I have yet to have an issue. I have banked with them for over 10 years now.
Can this not be rectified??? 😭😳🤬 it would be a wonderful help and addition to the app.
The two thing that pisses me and my wife off though is signing into the app and the points system.
The points system is awesome, a fantastic idea, but it NEVER works on the app. Always has technical difficulties, my phone or my my wife’s phone. Unless you log onto the computer it’s awash. Right now we are so busy getting this ready it’s just been frustrating. My wife has made a point to log on, but still a pain.
The worst part though is that signing into the app. Every. Single. Time. We go to pull the app up we have to put the password in, then it sends a text to confirm it’s me, then logs you in. If for whatever reason I am looking something up I don’t understand or need to use the calculator, and have to minimize the app, I have to go through the entire process again. I do not even have to do this with my bank account app!! It uses a PIN number (it gives you the option of PIN or password) and I have yet to have an issue. I have banked with them for over 10 years now.
Can this not be rectified??? 😭😳🤬 it would be a wonderful help and addition to the app.
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So far so good…..
It’s the beginning of this arduous process but so far….I’m impressed. I will admit I got really lucky with my banker. He is the best. I’m in my 60’s and therefore have done this many times. He is quite possibly the best I’ve ever had. So kind, personable, helpful, patient and professional. I enjoy chatting with him and he’s always kind and let’s me chat whilst engaging in he conversation. I very proudly give him and Rocket 5 stars. Hopefully it continues. I feel pretty certain that it will.
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Smooth sailing is the feeling experienced!
I am so satisfied how this refinancing process has worked and I feel very appreciative of the professionalism of the staff especially Gerald he is a great asset to your organization cause he was able to persuade me into taking a chance on applying for a loan when I was surely not in the best frame of mind having just days before having the worst experience one could imagine! I’m sure that his temperament and knowledge of this process caused me to reconsider and take the risk of being denied! He did an excellent job thank much Gerald.
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Best Banking Mortgage App!
Best Banking Mortgage App! Easy to use, easy to find all information. I like managing different types of schedule payments, one time payments, etc…. and one of the best features of which I like and makes me feel very secure is the two ID verification and Face recognition security! I have no issues, but there is always room for improvement, keep improving the couple of small things that can make it better. Thank you!
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Was Great… at first
As first time homebuyers we had what felt to be a great experience buying our home under an FHA loan. But, after buying our home we realized that we could never get PMI (mortgage insurance) taken off unless we refinanced for thousands of dollars. This was something I asked about when buying our home, and the agent reaffirmed me that once getting our credit above 700 and paying off 20% of the loan that we could make a call and get it taken off fairly easily. However, when calling last year I was informed we would never be able to get rid of the PMI with our current loan and would have to refinance for $5,000, and at a higher interest rate too. We have also been met with a lot of calls about refinancing and taking out big loans with pretty high interest, but no one can seem to help me take off PMI. All I wanted was to get rid of the extra money so I could have a little more money each month, but right now I’m looking to refinance through another company just to get away from Rocket.
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I had a 830+ FICO score until Rocket Mortgage dinged my credit score
They bought my loan from Mr. Cooper, didn’t transfer my autopay or correct phone number, then proceeded to send me spam. In between the spam they said my payments were late, didn’t let me pay online or set up autopay online. I gave them my debit card number on the phone and they still didn’t process my full payment. They then set up autopay and it didn’t go through because of some mysterious flag on my account that most of the reps didn’t understand how to fix. I had to call them daily to get a resolution. Andrew then sees my bad review in the App Store and asks for my loan info to research it. Guess what happens next. Crickets. Absolute silence and no response. Think twice about doing business with a company like this. I have no choice! I did not want to Rocket Mortgage to buy my loan and ruin my credit. I had 11 years of on time mortgage payments and a 830+ FICO score until Rocket Mortgage bought my loan.
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Response from developer
We're sorry to hear about this experience and would like to research this further. If you could, please email Andrew@rocketmortgage.com with your loan number and contact information. Thank you!
Rocket Mortgage is brilliant
and is in the forefront of the modern mortgage process. From application to closing, everything is laid out for you to see. Simply take a photo and upload your docs. You have a to do list and a completed list. Keep up with it and the mortgage process goes quickly. If you have a question, calling was easy. No automated Computer voice. A person answers the phone. I particularly enjoyed meeting my loan originator agent. Personable and knowledgeable. Rocket Mortgage will be my first choice next time.
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Just A Number
Throughout my home buying process, I’ve repeatedly felt like my purchase going through with maximum income for Rocket is the only thing that matters. Appraisers have much more protection from mistake than I do as a customer, and Rocket has time and again made the buying process more difficult after a lower-than-expected appraisal had come in. The representative has made us, the buyers, submit appraisal research for them and the appraiser, after the appraiser had submitted improper comps, left out tangibly-valuable assets of the home in the report, miscounted bedrooms and total rooms in the house, and improperly valued it as a result of all of this.
When disputing, Rocket puts a large majority of the work on the buyers’ shoulders. It makes me believe that they want to dissuade the customers from making any changes, and maximizing company profit.
I’ve lost all trust as a result.
When disputing, Rocket puts a large majority of the work on the buyers’ shoulders. It makes me believe that they want to dissuade the customers from making any changes, and maximizing company profit.
I’ve lost all trust as a result.
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Rocket Mortgage good service
When I refinanced back in 2016, At first I was skeptical cause I’d always used B of A, But the process was really easy, Didn’t pay alot of fees, Had 2 months with no payments and actually got a check from them for over 1k once the process was finished. I use the app to pay my mortgage each month and it’s super easy. You can pay more principal if you want as well. I’ve been really happy switching to Rocket Mortgage.
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